End of Software Support - Clarifications

This is criminal. Bought a lot of equipment in good faith and huge cost and now learn that that potentially this stuff will be obsolete in the near future. This is a disgraceful desicion and will hugely damage the sonos brand. I will be looking for an alternative. Hope sonos as a brand suffers as a result. Customer service clearly mean nothing to this company. 

Sonos this is absolutely outrageous, I own a series of your products, none of which will be affected by your latest decision to force your products to be obsolete. However if this is how you decide to run your company’s ethics then I can no longer invest in Sonos. This is a destructive capitalist move to force people to buy your latest product and it’s shameful. 

I have been a Sonos customer for 10 years. I have built up my Sonos system and trusted in the brand, recommended to friends, and been happy with my choice. I understand that older products become increasingly obsolete with time, but some of the people here have only had their speakers for a few years and are already facing them being classed as 'legacy'. My 'legacy' speakers work fine and I don't get why Sonos can't support older devices in mixed systems whilst still providing app and device updates to the newer devices. I use Sonos for the same thing I did 10 years ago - i just want to play music. The app from 10 years ago did everything I need to do. Not being able to build on my existing purchases without separating them is what annoys me most. How long before 'newer' products don't support 'older' versions of the software and we are forced to update and separate them?

There's nothing wrong with my Play 5s (1st gen) - they sound great, and 30% is nowhere near enough incentive to replace them, and i'm not going to brick a perfectly good speaker - it's wasteful and consumerism at its worst. I have several Play:1 speakers that bought new last year, are they next? Surely Sonos have a plan that they can share so we know where we stand?

Sonos have been great, but i'm unlikely to be buying any more of their products - times have moved on and there are many more alternatives around these days.

The upgrade for a 30% discount is essentially blackmail. Give us another £xxx to ensure your perfectly good system continues to work.

Legally questionable and morally abhorrent. 

Disgusting from Sonos. 

Goodbye Sonos!

I accept technical obsolescence is a fact of life with equipment but when e.g. Apple stop updates for legacy iPhones, they don’t threaten their loyal customers with the message “you need to re-purchase and upgrade every Apple product you own or we will prohibit you from updating your newest iPhone.” The approach by Sonos is a disgusting and ugly way to treat customers.

Like many others, I have spent many 1,000s on Sonos kit including my personal system at home, various workplace systems and as gifts for friends. However, I refuse to support such blatant profiteering and have already listed (for sale) my entire array of Sonos equipment which I’m breaking into legacy and modern so the new owners are not held to ransom by Sonos’ marketing ploy.

It is a shame because I love the quality of my Sonos kit but as a customer I feel completely let down. I and you all have a choice; demonstrate your dissatisfaction for the contempt shown by Sonos by taking your business to a competitor.

Goodbye Sonos...

Another future ex-customer here. I will never, ever buy another Sonos product again and will actively discourage anyone I know from doing so. This announcement will start the very swift demise of your company.

As an owner of a 10 unit system including a 5.1 set up, I’m not happy to say the least. It’s not beyond the capability of Sonos to allow legacy units to work alongside newer products, albeit with limitations introduced with updates. You could even introduce a Sonos network box, which would allow two systems to work together so you could at least share output from a newer device to the rest of the Sonos system & vice versa. The ability to share shouldn’t be an issue!? 

As far as I can see you’re using a bomb to make a hole, when a circular saw would be enough. I’ve not seen any positive reactions either on here or social media. Doesn’t that tell you something? Since Sonos was put on the stockmarket, I suspect that there’s pressure to increase profits as the share price hasn’t grown as expected.

It’s financially prohibitive to replace several legacy units, especially due to the strong dollar. However, you’ve lost my trust as I’ll be wondering when you will make the other units I own, legacy. Your 30% discount will bring the prices down to where they were before the dollar became so strong! The environmental impact is very high, despite the recyling option. The units work perfectly today! 

It’s now placed great doubt in mine and others in the future of my buying decisons with Sonos. The Play 5 was only replaced in 2015! So only 5 years of use if you were unlucky!? 

I have recommended Sonos to my friends and it has always been a chuckle when I visit them next and there’s a brand new Sonos system. I can’t recommend Sonos anymore.

If you want to reclaim the PR disaster this has been, I would seriously ask Sonos to delay this discontinuation of older products and find a way to allow legacy products to work (with limitations of course) with the newer products. Most customers are using it to listen to Spotify/Apple music & radio. Of course, products become unnecessary like the CR100/200 controllers, but the Play 5s and AMP are still relevant and being used! Listen to your customers or see your business model suffer. The alternative is to offer a much higher discount or make your products much cheaper, so they are priced as commodity items, rather than premium. 

Oh well, I guess Sonos won’t listen and will do what they want. But, it will be without me and when my system no longer provides the basic functionality of streaming Spoitfy & TuneIn. I’m OUT!

I don't want to repeat at length what has been eloquently stated in many of the previous posts, but I do want to add my voice of complaint.

I have been a highly satisfied with my Sonos products, recommending them to family and friends. That satisfaction has come at a premium price, over £2000 spent. To find out that half of my system is to start to become obsolete in under five years is just not acceptable.

Sonos need to find a way to allow so called Legacy products to continue to function with newer products, even if it means not being able to update the newer items. Otherwise I will have to replace my Legacy products, but it won't be with anything from Sonos.

Just adding my displeasure to the many posters already here. I get that Sonos has a tricky position to balance the disposability of modern consumer smart devices with the expectation of longevity that comes with hi fi equipment. They've taken the wrong direction entirely here and underestimated their community in a big way. Sad to see such a misstep from a company I have been a fan of. 

Reversing this decision on this and their poor approach to ewaste and sustainability with the bricking of devices etc. Is only way they will win me back as a customer

I hold out a glimmer of hope that they can admit to a terrible decision and commit to sustainability and rewarding long term loyalty.

If I buy a Sonos product today, when will it become “legacy”?