Spaces & Setups

Hi I have just updated to the new app. I have a Nas drive on my network i want to add to my sonos system. I cannot find a menu to allow me to add the details of the NAS drive to add the music library. Help

The Favorites Cannot load on the startpage on my IOS devises (2 iPAds and 2 iPhones). It’s loaded on my Mac and Windows controller.The IOS controller Connects very slow and ofte it Cannot load the playlist but the Music is Playing.The search function says “Something went wrong…”This has started aften the Update - I’m not impressed by the new App.When will Sonos Update the app with fixes? 

Ik heb een sonos arc systeem thuis en een sonos Move op mijn werk.Voor de update kon ik gewoon elke dag als ik aankwam de radio aanzetten.Nu moet ik elke keer wisselen van systeem in de sonos app en inloggen op het betreffende sonos account. Zijn er meer mensen met dit probleem of heeft iemand een oplossing? Moderator edit:Google Translate- I have a Sonos Arc system at home and a Sonos Move at work.Before the update, I could just turn on the radio every day when I arrived.Now I have to switch systems every time in the Sonos app and log in to the relevant Sonos account.Are there more people with this problem or does anyone have a solution? 

Spent over an hour waiting on line to talk to customer service rep who was not helpful. He finally came back and said the recent I couldn’t add a playlist or put music onto existing playlists was because, “Sonos is improving its service to accommodate new products.” He also said additional updates will be released to facilitate what I’m trying to do. Huh?!! When does an update eliminate basic features of a product and only roll them back out when the bugs are worked out. Thankfully, I didn’t update the app on my wife’s phone so can still use this function. Truly unbelievable!

Hey everyone, I just bought four Play 5s (first generation) for my kitchen, office, living room, and bedroom. I'm looking to connect them to my TV. Whats the best way to connect it to my TV?Should I buy a Playbar or a Beam to connect to my TV and then group it with my Play 5 in the living room?

Note: The following is offered in the spirit of helpful information. If you are inclined to remain disgruntled with the current state of the app and/or Sonos in general then I suggest you close this thread and move on. I’ll not be responding to any negative comments to justify what I have written.During this time of Sonos fixing things with the App I would suggest turning on automatic updates within the app. If you are manually updating the app you must first remove the current version from your device. The downside is that all data is removed including that which is to be changed/updated as well as that that requires no change/update.  In essence you are rebuilding the app from the ground up which in most instances can require rebuilding personal settings.In technical terms you are pandering to what is known as a “volatile update” that destroys the previous version. This procedure may have been (emphasis on may have been) necessary in the first few updates; but IMO is no longer requir

I have two One SL’s and I am looking to add 1 more speaker but the Ones are no more-- can I add the Era 100 to them and group them?I assume I cannot pair them-- but the existing units would be paired and in stereo.  Would I be able to tune them with True play?  Basically-- willl there be any issues?

Sonos you have ruined my music listening experience- I am Neurodiverse and I really struggle cause it is so complex for me to even search for an album I want to listen too. I have spent so much money on setting up my full house with this system but at the moment with this new app all I am able to fathom out is how to listen to my favourite radio station- why have you done this 😩 can I have my old app back- is there a system that you can provide for your Neurodiverse users! 

Hi,Feature request: show the number of tracks added to the queue in the pop-up message like in the older 16.1 Sonos app.  The old 16.1 app displays how many tracks were added to the queue when using these functions:Add to End of QueuePlay Next The pop-up message shows e.g. “142 tracks added to the Queue” The newer app displays just “Added to queue.” It was helpful to get an indication that how many tracks were added without having to access the queue to check.  

Just got my first used sub working with used playbar. All was well till i muted the sub in the app with the toggle slider, now it just flashes slow green and i can’t unmute it.I have powered sub off/on, removed it from room, and put it back again, playbar plays success tune but sub still flashing green light.Is this a new app bug?How do you turn sub off when you don’t want it on? mute it? turn it’s volume down? switch its power off? My guess is the app is confused and has lost control of sub mute?When would power off/on the playbar help...

I currently have an Arc and two One SLs as surrounds. Primarily used for watching movies. Minimal music listening.Question: If I am looking to invest more into this eco system do I replace the Ones with era 100s or do I get a sub?exceptions: I do not want to spend the money for the era 300s and my wife wouldn’t like the size.So do I invest in a slight upgrade to the surrounds or get the sub for more bass?

I just updated to the new Sonos app which looks great. I use Apple Music and there’s no way to select an individual song and add it to a queue. The “play next” and “add to end of queue” options are gone. The only option is “replace queue”.  This is a big bug as I use and revise my queue all the time. Will this be addressed in future updates?

Hi all I have the original Playbar and sub.I’m hoping to add two smaller speakers for surround-sound. Which generations of speakers are compatible? thanks 

Can Sonos please advise its timeline for restoring the Pandora Modes in the newest upgrade? It’s one of my favorite features that provides a lot of variety within specified artist playlists. 

The app generally works great.  Leveraging the Apple integrations is frustrating.  While the music streaming works, searching or browsing on Apple playlists or search results is buggy.  Icons/covert art shows, more than half or titles are blank even though they are there and can be selected.  It is like the words don’t load.  

i have an open concept floorplan with kitchen and living room separated by a staircase.  I plan on putting 2 ceiling speakers in each area and would like to be able to play different music at different volumes in each area while being able to link them if were having a get together.  I want to avoid a wall switch if possible.Should I just get two Sonos amps or should I get one amp and two ports?  I do plan on rigging up the living room set of ceiling speakers with a beam for the tv.  

I´d like to buy Arc and Sub mini. I have TCL tv and Apple TV 4K. Will be Dolby atmos in films available in situation when I connect Apple TV to normal TCL HDMI port, and Arc I will connect to TCL ARC HDMI port? And I suppose, that when I connect Arc with Apple TV via Airplay 2, and play some film with Dolby atmos, this Dolby atmos will not be available?

Hi,I figured out was the problem with Napster is. All of the saved Playlists that were created before, now I don't know what the exact date is, but before current update (s), do not work. They crash the displays also, it is very frustrating and ended up causing me some heartburn and anxiety, but I feel better now, after all of this debugging.So, they need to either add the older formats or issue a warning that the old playlists from Napster are now useless. It would be easier for us to do the first option, obviously, but if you can't you can't.Note also that this problem also crashes the History display, which stays on maybe for 5 or more seconds at startup, and then Poof, gone!I have a big sense of relief now, so I hope this information is useful.Note also that I would not have been able to do this debugging without the noson Linux app. Indispensable for debugging as it loads up and displays the older playlists, but obviously they can't get played.Important note: As things stand now,

My set up hasn’t changed for around 3 years. My SkyQ and TV are both configured for optical output and the wiring and configuration have not changed. Last night around 10pm, the sound stopped working through Sonos and I had to revert to the TV speakers. I switched everything off and on again and it still doesn’t work.  The Sonos system works perfectly independently of the TV. Has anyone else seen this or have any advice please?

Hi. I have an LG C8 OLED TV and a Beam, connected Via HDMI Arc. I also have some Sony Bluetooth headphones. Whenever I try and play the TV audio via Bluetooth after 2 seconds it switches back to Arc. Is there anyway to prevent this? I have to pull the HDMI lead out of the Beam, but can it be disabled via the app or some other way? Thanks.

Feature Request in regards to dynamic island.  Currently, for iOS users you must open the Sonos app directly in order to navigate any controls. Allowing access to dynamic will provide minutes saved to use the control settings. This can include skip to next track, go back a track, grouping of speakers, change playlist or services being used. There are often times I need to pause quickly and I have to go through the standalone Sonos app to turn off. Just a thought for us iOS users.

Does the new (80) update have surround speaker distance? If not I request that it gets added onto the list of missing features. I change my surround distance when friends are over as some spots in my setup may blast their ears. Also I know the new update sucks. I know I can go back with Android. I agree features like the alarm are more important, in fact I want that back ASAP - This is just one feature I occasionally use that I hope doesn’t get missed. I also hope I missed it somehow and it is in there. No I will not set Trueplay and forget. <3

I have a Sonos One Gen 2 which was working OK with my android phone for about 9 months. I now have a new phone and cannot set it up.  I have tried rebooting the router, reinstalling the app, factory resetting the Sonos.  A recommended solution was to rename the 2.4GHz and 5GHz channels on the router.  I don't want to do this as our other many applications around the house would need to be updated too.  The router has not changed and was working fine with Sonos before.  Any help on  this issue?  And finally, I listed to audiobooks from BorrowBox and cannot find anyway to do this with the Sonos.

Hi all I'm an Android user and am looking to purchase an iPad for trueplay purposes. According to this article (https://support.sonos.com/en/article/trueplay-compatible-devices-and-sonos-products) it seems that almost all ipad versions are incompatible. Any idea which one supports trueplay calibration? Thank you!

Anyone else have issues with long playlist from Amazon (225+ songs) playing through their Sonos Connect? I can play it through my Move, Roam and Playbar but not Connect.