Spaces & Setups

buongiorno possiedo sonos arc sonos sub e sonos one per aggiungero un giradischi conviene prendere un sonos port oppure una cassa five5, grazie

Hey all,I’ve had a Sonos system for 7 years and this is the first time I’ve had this issue over the last week or so.Whenever I search under Artists, the top default result is Sonos Radio showing 1-3 genre station recommendations, followed by my streaming services with artist results if I scroll down below. Using both Apple and Spotify. Ideally I don’t want genre station recommendations listed first, I’m searching for an artist specifically to listen to which has always worked fine in the past.I’ve updated and re-installed my app, re-authorized, removed and re-added my streaming services, which puts them back at the top of my search result for the first search I perform, and then defaults back to Sonos Radio results again under the Artists tab.When I reached out to support I was told, “It’s a system feature, that’s how it is” but have never had to experience this feature before. Anyone have any insight?

I have a Sonos Sub, and it is damaged.Does anyone know where I can get Circuit Diagram and Components list for it please ?

The Sonos Five do not have any mounting holes to allow for ceiling mounting with a safety cable. I can’t think of a way to do this without modifying the actual speaker. Has anyone been able to successfully come up with a way to hang them face down? 

I’ve used my Sonos devices with Harmony for many years without any issues until recently.. it appears since the recent update to my Sonos One devices the harmony commands no longer respond. I’ve also noticed that when I open the Sonos app it takes a couple of attempts for it to recognise my speakers - any ideas ? 

L’arrêt du service peut interrompre les notifications..

Hi,For a living room of about 40 m², is it possible to have a configuration that serves both for TV (Home theater) and listening to music, with 1xBeam + 1xSub + 2xSonos Five?The both 5 will be located quite far behind the sofa.And if you only want to listen to music (without turning on the TV), is the sound played on all of them at the same time? Many thanks.

Hi I have just picked up my first Sonos one. I intend to build on them in the future.I thought I was logged on it but now realise I’m not fully I don’t think. I’ve entered my email and password etc but this unit was used in the shop so sometimes asks for a password with a different email I don’t know. how do I change it to mine 

On my Apple TV 4k (previous version) when watching Hulu live tv (History channel) the surrounds are outputting sound (LCPM stereo I think according to Sonos App) - when I switch to Motortrend channel they’re outputting Dolby 5.1.All is well, not every channel has surround, but at least there is sound outputting on the History channel.But if I then switch back to History channel from Motortrend, surrounds cut out - subs and Arc still have sound. Switch back to Motortrend channel, surround’s are still outputting as before, 5.1. Back to History again, no sound on surrounds. Sonos app still says LCPM stereo.Only way to get surround on History back is to quick out of Hulu (or just goto Apple home screen) and force quit Hulu app and restart. I can reproduce this all the time.On my TCL Roku tv this never happens in Hulu live.Haven’t tested more Hulu channels… Gotta be the Apple Hulu app I think. All gear and apps are up to date on everything.Wondering if anyone else can reproduce this?

Hi,I’ve recently bought a Sony UBP-X700 4k Blu ray player. Up until now I’ve been using my PS5 but wanted to take advantage of the Dolby Vision and better quality from a 4K player.However, any 4K disc that doesn’t output Dolby Atmos seems to have issues. It outputs the audio as Multichannel PCM 5.1 but every 20-30 seconds I get a momentary drop out of audio and sometimes no audio output at all. As I said Dolby Atmos plays fine.My setup:TV: LG C1Sonos Beam 22x Ones as surroundSub Gen 3I had similar issues when first trying 4k discs on my PS5 but I bought a better HDMI cable and this seemed to fix the issue. I’ve done the same this time to no avail.Any help would be greatly appreciated.Thanks,Sam 

I have My sonos arc connected to my TV which in turn is connected to my Sonos amp. When the TV is outputting anything other than Dolby surround I do not get any audio out of the ceiling speakers connected to the amp.The sound is only coming from the Arc. On any other system if you are not listening to Dolby output then you still get audio out of the rear speakers albeit only stereo.Is there something wrong with my setup?

I have a Sonos mixed estate one and two every time there is a change upgrade or even a change to terms and conditions my Sonos one kit stops working requiring a lengthy and helpful call to their helpdesk it takes a long time to sort this out every time please can the tech team sort something out as soon as possible thank you? 

Why Amazon music it's not enable in Sonos for colombia if the service it's available in this country ?

I have recently lost the ability to control the balance of my rears, when used as rear surrounds.  Sonos have told me that the only way to restore the balance control is to separate them from the room as surrounds.  When set up in trueplay mode or not they, the rears, are out of balance which makes listening to music terrible.  This can’t be correct.  Can it? 

Hi all,Sorry I know this has been asked a 1000 times but just looking for quick advice about speaker placement. I’m getting delivery of sonos one wall mounts tomorrow and wondering where is best to fix them. The green sofa is the main one we sit on with the centre of the tv opposite the right side of the sofa. I’ve put in different colours the three options for mounting the right speaker.  White - beside the green sofaBlue - beside the doorOrange - against the right wall What do we think is best? Thanks

Is there a way to download a listing of my music library which identifies which resource (e.g., NAS drive, PC folder, etc) is associated with a song?

On my iPad, using latest version of Sonos 14.18.1 controller, when I want to adjust the volume and touch the volume button, all grouped speakers diminished their output by 2-3 increments before I apply a change. This is a strange and weird behaviour never noticed before. Other’s get this same behaviour? 

Hi, I have just acquired a gen 1 beam for my tv. I have a pair of play 1s that I use as a stereo pair in another room.  I don't want or need surround with the beam 90% of the time, what is the simplest solution to enable a quick switch.  I am happy enough to just have them true played for one location then turn off the trueplay option in the other room but am not sure if this is wiped when changing from surround mode to stereo music?The system is on S1 as I have an old zp90 that I still use but would change to S2 if it offered some advantage. Thanks in advance.  John.

I’ve just upgraded to the Beam Gen 2 from the Gen  1 and have noticed that 5.1 audio from the Apple TV is coming through as Multichannel PCM 7.1. I’ve seen a few other threads on this topic but I’m not sure if this is impacting the sound quality at all? Is the Apple TV or the Beam upmixing to 7.1 and if so why? Note I haven’t got surrounds and TV is LG CX.

Sonos confirms that the 5.1 issue that came in 14.12 is still present in the 14.18 update. 

Good morning,I have the sound bar Beam gen 2. Is it better to connect it to 2 sonos one or to a sub mini? thank you simone

Hello, yesterday one of my kids dropped a Sonos 5 we had behind the couch. The case is cracked on one side and it won't turn on or show any life signs. So it is basically dead. My question is, does Sonos do repairs, or do I need to buy a new one? Also wanted to know, in case of Sonos not doing repairs can I take it to a store and maybe they will repair it there?

How do I synchronize my Sonos Home Theater Playbase & Surround Sound with the lips from my LG OLED TV ?

Hi i would like to connect my Google chromecast audio into the optical port of the Sonos ARC.will this work? thanks

I wanted to put this out there in case others are encountering the same problem. I recently purchased a brand new Sonos Sub Mini directly from Sonos. When I received it, I went to set it up, however, the at the step that involves using NFC from my iPhone to input a pin code, the NFC connection didn’t seem to work. I was given the option to enter the pin printed on the device manually, however, this led to a strange notification saying the pin and did not match the device’s serial number. Upon further inspection, I noticed that the serial number in the app did not match the serial number printed on the device & on the box (only the last 3 characters of the serial number were mismatched). I reached out to Sonos support several times. The first time, I was disconnected from the chat service. The second time I chatted in, I was told that I would receive an email in 30 minutes about a replacement being sent to me and how to return the original device. After several hours of not receivin