Spaces & Setups

I have Beam gen 1 and I'm looking at second hand symfonisks to add as surrounds and I'm wondering if gen 1 and 2 can be used together as surrounds or if I need to have same gen.I read from the support page about "stereo pairing" that the speakers to be paired need to be of "same model". However, I don't quite understand the list of speakers that what are considered as "same model".There's a foot note for Symfonisk floor lamp that it works with Symfonisk table lam gen 2. But I assume then it won't work with table lamp gen 1. And by that logic, wouldn't it mean that table lamp gen 1 and 2 don't work together? And if table lamp gen 1 and 2 don't work together then how do I know if bookshelf gen 1 will work with gen 2?From the forums I found that apparently some speakers are compatible between different gens while others are not so I'd like to know for sure before buying. 

I would like to upgrade my existing Arc gen 1 to Arc ultra, but I cannot claim the upgrade discount mentioned by many on the Sonos website. In addition to my registered products under the system tab, the update option is not offered. Arc + 2 x Sub Gen 3 + 2 x Era 300After a little research, I was surprised to notice that Hungarian users are not eligible. It is more interesting, considering that all neighboring countries do. There is Hungarian support and service, but no upgrade discount? So how is this?Moreover, it is the same with my friend who lives in London. He also has the same Sonos products, but the upgrade discount is not available there either.Do you have any ideas how we can get the 15% discount?

I want to move my beam and era speakers from a summer location to a winter location for 6 months and then move them back to the summer location in the spring. If I set them up at the winter location and then return them to the summer location will the system recognize the speakers when they are reconnected? 

Using the App, I can see all rooms and stream to each of them individually. When I try to "join" them via the App they immediately ungroup back to single rooms and only the first room plays music. I used to be able to achieve all this via wifi but a new provider and router has made connecting by wifi impossible. I have joined all via ethernet and all speakers have been assigned IP addresses via DHCPEach room has a network switch between the router and the speakers  

I currently have a non-sonos receiver running surround in my living room.  Am I able to connect any of the sonos subwoofers to this system and have it work with both TV and music?  I feel like I tried to do this initially and it didn't work.

Hi all 👋So my playlists are now in Favourites My question is, how do we create a new one ie best of an artist or fav tracks, or add to exsiting?Is this  feature coming back?Also the main album artwork is not showing but it is agains track listing Thanks  

Why the new system is not the same in Apple IOS like in Windows? In windows I can make new playlists and add a song or a directory from home network BUT NOT in IOS? Or (maybe) I'm idiot? 😄 

I have two Era 100’s, a multi disc pioneer CD player, and a Sonos Line-In Adapter. Nothing has been unboxed or plugged in yet. I’m waiting on responses before I begin this.  I have working internet and wifi at my house so I don’t mind using it to setup if needed - however - I do not wish to keep the speakers connected in anyway to my internet. I want to use them hard-wired to the cd player. I don’t want to stream or use voice commands or the sonos app etc. I DO want them to be stereo and I am not doing multi-room. I also will not be moving or relocating them.  How do I accomplish this? 

Is the Arc not eligible for upgrade discount credits? I see the unit on my systems tab but not under upgrade. Only my two ONE SL.Same email address used on app and Sonos.com.

Hey folks,As per the title, I am just checking that its possible to create a home theater using my existing Ray Soundbar, and grouping this with 2 x Play One speakers. I’d initially purchased a Roam2 speaker, but have sent this back as albeit I could group this with my Ray Soundbar, there were issues with the speech sync, whihc was distorted and interupted. I called Sonos and they advised that I could simply use 2 x Play One speakers to achieve this. Howevefr I am just checking on this forum before I purchase the Play One speakers.

Hi everybodyI already have 2 Era 100 and i project to by 1 Era 300 (just a reflexion for the moment) my question is this one, I i add an Era 300 in combination of 2 era 100 (which are configured in stereo mode) does the Era 300 can restitue in stereo too. Thx for illuminating my mind 🔉 

Dear Sonos World,Following the disastrous app release, can someone please advise if there is a timeline as to when we can expect everything to be working again.It has been months of shouting at Alexa, and waiting for the app to ‘warm up’ and we have had to get some bluetooth speakers in the meantime in order to be able to listen to anything with any confidence, and when we want to. I heard a rumour Sonos would allow us to use the old app until everything was fixed, will this happen?Appreciate an update.Tx

I have my own app working and can access some upnp services.  Can play, pause, adjust volume so far.  But the zonegrouptopology return method not allowed.  Tried both post and get.  Also having same issue with browse.  Any help would be appreciated. 

Set up Sonos Beam using the HDMI ARC connection on Samsung TV and indicator light is constant “White”, yet Beam doesn’t produce sound from TV. What do I need to do to correct this? Thank you. 

Just went to use my system and got the error message "unable to connect to services". Restarted app and router, same problem. Found the app could be updated (Android) so did that and still same problem, no services showing in the app. Sonos service status page shows everything is OK.  Any ideas?

How To Rest WIFI

After transferring my music library (using iTunes) from my iMac to my MacBook Air I can only play music when my MacBook Air is on.I also have the app my iPhone which can control playing my library when my MacBook Air is on but not when I have switched it off. 

bonjour, est-ce que radio France est toujours accessible via TuneIn ?Moderator edit:Google Translate-Hello, is Radio France still accessible via TuneIn?

Has anyone else got a problem that now all speakers on the system have updated, only one now will work with the app?I am just ready to fling all these speakers in the bin as the enjoyment of listening to music has gone right out the window?Pointers and advice welcome! 

Hi,I recently bought an Arc with a SubG3, however I have decided to return it for a number of reasons, some of these include:Narrow soundstage - the sound feels very directional to me in the sense that it is very soundbar-centric. In comparison to standard stereo speakers which appear to do a better job of filling the room with sound. The sub kept getting disconnected and sometimes the Arc would not play from Apple Music or load properly (I have an iPhone 15 Pro so it’s fairly new). Both the Arc and the Sub consume a constant 4w of power even when not in use (I only use my TV for about an hour or two a day so this is a waste and not great for the environment - I can charge my iPhone with my wireless charger at about 5w, haha!)Anyway I have decided that the Arc Ultra may be better for me as the Ultra looks like they have designed more sound dispersion into the drivers towards the ends and I think they have also commented about things like power consumption as well. The addition of the w

Has anyone noticed after last Sonos update 16/10/24 gen 3 sub sounds less dynamic the volume seems lower and frequency has changed  

So I want to buy the Arc Ultra + Sub 4. My country is not listed, I have to choose 'Other'I would prefer to order from the Sonos website as I see there are offers when ordering a set, which is nice.- Does Sonos ship orders to Greece from this website?- Is the order sent from the US or a Sonos warehouse closer to me, in Europe?- How many days does it take for my order to arrive?

I recently have encountered an issue that music constantly would be paused out of nowhere OR my five sonos s1 gen2 would go silent whilst the app stills shows music playing.  Furthermore, I couldnt play music with my five speakers at the same time, it would go silent 4 or 5 times during one song. By the way, I use apple music. I have checked my WIFI connection, rebooted everything and updated softwares to date.So apparently it’s not about an internet issue.  Does anyone have the same experience like me? 

I see the the Arc Ultra will have Bluetooth. If I have an Arc Ultra paired with a Sub and connect to the pair using Bluetooth, will the sub play sound?

Hi! Is there any way to adjust the input gain for HDMI on the Sonos Amp?I have the problem that the input from the TV is relatively lower than when streaming music. For music I set the volume to maybe 25-30 at normal listening level, but for TV I need to crank it up to almost 50.If I first  watch TV and then switch to Spotify or any other music streaming service, I will get a heart attack if I forget to first adjust the volume down. 😅to sort this out I would either need the possibility to set hdmi input gain or set a default volume for hdmi and streaming respectively, that is applied/reset every time I switch input source.