Spaces & Setups

Sonos: Please allow the minimum volume to be turned down - it doesn't matter what you set, it's just too loud. I have 21 of your devices and I also sell Sonos products to my customers - I'm always asked about the minimum volume, it's too loud!listen to your customers, please! 

Is there a sound delay when pulling bluetooth music from Roam to Play 1 speakers?  

I was at work and my wife asked me if I started playing music in the Bedroom. She sent me a video recording of the music playing, and it’s not music that either of us listen to. I am not even able to connect to our speakers And my phone is the only one that is connected.  Did someone else access our Bluetooth speakers? How is this possible? It happened quite late at night also. How can I make sure that this will not happen again?

I cant seem to find the details of the Sonos Connect Amp crossover anywhere. What I do know is that when an RCA wire is connected to the Sub out on the Connect Amp an 80Hz high pass filter is applied to the speaker outputs.   1. Is the subwoofer out low lass filtered at 80Hz? - seems yes, which is greatIs the speaker output high filtered?  Seems so, which is great. what is the order of the high pass and low pass filters?3. What type of filter? is it a Linkwitz-Riley?

I’ve purchased an ARC, Sub Gen 3 and two ERA 100’s. I’m not really hearing the rear speakers. Help.

Sonos eArc connection options with non eARC 2013 Samsung 65” tv.

Hi, I have arc sl soundbar and 2 one sl surround.  I verified the setup and it is all correct.  However, I still can’t get Dolby Atmos when playing movies like latest mission impossible.  Instead it is playing in Dolby digital 5.1.  Any thoughts on what to do?

Did Sonos wreck their new  app ...again?  As of this morning the Sonos app refuses to recognize half my speakers.   The only speakers that show or play are the amps, a Move and a new ERA 300.  What happened to connectivity for for everything else?  I have several Sonos 1s, a sub and a Playbar that are suddenly not recognized.  Any fix for this?

I started out with one system - an Arc. Whenever I watched TV, the Sonos app would show something like TV audio - Dolby 5.1. Along with that, there was an option to increase/decrease the volume or even mute it. At one point, I decided to briefly play iHeartRadio on the arc. That now ALWAYS shows up.I recently added to my system (second TV) an arc, sub, and Era 100’s. I briefly saw the audio control options in the app when I selected the room and then viewed that system. Now the audio controls are missing for the new system and iHeartRadio still shows up.

Was there some big botched update or something? I wake up to my whole system disconnected, nothing works. I try to factory reset one of my 8 speakers and it starts updating, my app is on auto update so that updated already.  i try to setup the rest and factory reset all of them and it none of them will connect. I didn’t change any of my network settings or anything.   What is this ****?  This is for my business too. Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi,I’m trying to decide on what would be better for music listening. Mostly streaming off Spotify. I’m a bit concerned that the Fives may be replaced soonish which leans me towards the newer Era 300s but I’m not sure which would be better for my usage.  I may decide to wall mount them. Would that negate having the up-firing tweeters? Im really stuck choosing. I’ve spoken to two Sonos reps and one said the Fives and the other the Era 300s. Any help would be super appreciated! Thank you 

I changed my router and needed to change my wi fi network. Sonos support recommended that I reset the connection to factory settings, otherwise I could not connect. When connecting sonos products via the app, it finds them but cannot update, shows that an error has occurred when searching for updates What I didn't do and I rebooted the router and unplugged the sonos from the network, only to turn it back on 15 minutes later,nothing helps. I have used the Android app and the Iphone app,which I have reinstalled, but anyway it shows can't update the devices, it shows error, the Iphone shows that I need to log out of my account, but there is no way to do it in the app. Please help.

Hi, I currently own a 1st gen Beam and was curious if it would be possible to play Dolby Atmos content if I get a pair of Era 100’s as surround speakers, or would I need to upgrade to the 2nd gen Beam in order to access Dolby Atmos?

I’ve read a lot of threads about the Sonos app not being able to control Spotify volume.  This issue is different.My iPhone volume controls can no longer control Spotify volume through Spotify. It doesn’t work using the physical volume keys.  It doesn’t work using digital controls in AirPlay. It does work if I dive deep into Spotify controls and change in Spotify digital controlsAny way to enable Sonos volume control when using AirPlay and Spotify app?  Ideally using physical keys but at a minimum using a more accessible volume controller somewhere else.I have latest iOS, latest Sonos app, and latest Sonos firmware update.

To stream YouTube music from my TV direct to my Sonos speakers should my optical cable be plugged into the TV at one end and the play bar at the other? This doesn’t work!

Hi, favor to ask the community as i’ve been searching for the last hr but no luck. I have a Samsung Frame TV and just installed an AMP + 4 sonos ceiling 8” speakers. I do not want a soundbar. So i’m curious how to get the sound working?  I’m assuming HDMI-ARC from the FrameTV box to the AMP via HDMI cable? cheers 

I’m thinking of purchasing a Premium Immersive Set with Arc , and ideally being able to “stream” music from a turntable - Pro-Ject Debut Carbon Turntable in Black (Sonos Edition), with a Port.Would this allow me to seamlessly switch from TV sound to Turntable, with sound coming from the surround 100s as well?I’ve found a few confusing suggestions about creating different rooms, pairing different speakers, using a 100 as “line in”, but that doesn't sound very appealing…

Have updated my ipad iphone yesterday to the much promised Musik Library will be back but no and the back to tv after playing music on amp missing.The app even after all updates is rubish bring backthe old app please then the poeple can choosewhich app they want to use.

The only way I could connect my Connect and Move so that they would be in perfect sync with each other was to have my two devices (turntable and CD player) go through a splitter then to the Connect and THEN to my receiver. The only downside of that was a 2 second delay so on the CD player having music start or stop 2 seconds later wasn't a big deal but it was weird putting the needle down on a record and not hearing anything for two seconds. But today I went to put a record on and…. NO delay?!?! Was something updated without my noticing it??

I did the mistake of updating the Sonos app on my iPhone, resulting in losing the ability to play music on my Roam. The Roam shows up in the list of players, but I can’t make it play anything. When trying, the play button shows a spinning circle for a while, then the app states that an error occurred (no shit, Sherlock). Luckily, I haven’t update the app on my iPad, so I can play on the Roam from there.I’ve tried resetting the app, but that didn’t help.Any advise, or do I just wait for the app to get updated?

I was able to get my Music Library working again after the May update but I cannot add/edit it without applying the June update(s).  I am afraid to do the update.  Has anyone applied the June update fixes and do you still have access to both your local Music Library and your Imported Playlists?I am running iTunes and the Music is stored on my C drive on my Dell PC running Windows.

Hi, I have a Sonos move and a roam and keep having connectivity issues when I’m trying to use them both. They both work fine but when trying to add one to the other a prompt appears saying “unable to connect.”I never had this issue before the recent app update  please get this patched soon.  Thank you  

Hi Sonos Community,Moving to a new house and looking at what’s possible in our great room for surround sound. My wife is open to the idea of adding speakers to the walls in our casual dining, but I don’t want to do anything hideous that would ruin the aesthetic in the room that’s supposed to be for enjoying time with family.I have the following components:Arc SL Sonos Sub (Gen 2)I am evaluating purchasing either of these options for surrounds:Architectural Speakers (QTY 2) with Sonos AMP Era 300s (QTY 2)Problem Statement:The ceiling in the room will be high at almost 20 feet and the room is very open. My first thought was to go with adding two Sonos architectural speakers on the back wall in casual dining, but my chat with Magnolia at Best Buy yielded a negative response as my estimation is that primary viewing would happen roughly 14 feet away from the speakers on the back wall in casual dining, which would be too far for those speakers. We could also do (2) white Sonos Era 300s and r

Hi, I still cannot trueplay tune my playbase using my iPad 9.Gen.If I try, the wrong dialog is comming up.There is no “tuning twice”. The app tries to starts right with the “Then, you’ll walk wit your iPhone...” part, but softlocks the moment I tap on “begin tuning”.If I borrow an iPhone, I can trueplay tune this PlabaseIf I use my iPad for my none Home Theatre speaker, trueplay tuning is possible.Any news on that?I have an open ticket with support, but never herad back from them. --------------------------------------------------------------------------------------------------------------------------  

Can my Sonos be connected to my smart tv