Spaces & Setups

Hi,I'm building a new house and debating which way to go for the master bedroom.  Option 1: two 6in Sonos architectural speakers in-ceiling on the two side of the bed. This will be a very clean look, since the speakers won't be visible. However, it will cost around $1250 for speakers and amp, plus wiring costs. Since this is a new construction, I can do the wiring without any issues. Assume I would get nice immersive audio with proper stereo affect when I'm in the bed.  Options 2: one Era 300 on the side table towards the right of the bed at the wall. This will be a very cheap option, with Era 300 refurbished units going for less then $400. It won't be a bad look as well, since I have a side table where this can go. However, I wonder if this will not be very immersive, as you would hear music coming from one side when you are on the bed.  Options 3: have two Era 300s on stands at the opposite wall from where the bed is. I feel this will give an immersive experience. It will cost much l

When will the ability to downgrade software be restored to the S1 app?  I purchased a Move speaker in May because it was supposed to be compatible with the S1 app and my older Sonos speakers, but in order to make it compatible, it needs a software downgrade.  The latest version of S1 removed this feature.  When will the app be updated to have that feature restored?  Thank you.

It is not a question its like feature request or may be somebody could suggest the workaroundThe problem is I have to change EQ settings at least two times per day. During the day I want to get the best sound experience (set up default EQ settings). At the evening I have to reduce bass to not disturbe my neighbours, even when I watch TV and sounds not so loud. EQ settings is not easy to get. I have to go deep into the app settings to change the EQ settings.It would be cool to have EQ profiles or at least quick access to EQ settings

I have a hidden network at the Clients Property and all fixed devices, Ipads, Apple TV’s, Printers, Tv’s, Chromecast, Bose Speakers etc and are all authorise by the Mac Address added to the systemI connected to a network with a different SSID and Password so I could get it’s mac address as there is nothing on the Unit. Once setup I then added the MAC to the system and factory reset the Move 2Went through the setup and it connected, but after that it never connects again and not seen on the ipad it was setup up with and on the same hidden networkAny ideas? Is it because it hidden? Works on any other device added over the last 2 years fineThanksGraham

I’ve generally been very complimentary of Sonos and the Eco System.   Have been responsible for dozen of sales to people who have see the system operating in my home  But I gotta ask:“Am I the only one who thinks the new app absolutely sucks”  There’s nothhing intuitive about it.  All my album artwork has disappeared, none of my custom radio URLs work - I could go on an on but this is no upgrade.  Could someone please advise:how to restore all my album artwork (which is still fine on the desktop controller) how to remove all my tune in radio stations (which are all now greyed out) so I can try to re-establish them.    They all still work on the desktop controller.From where I sit, this new app sucks.   If I bought the system like this I would have returned it. 

I’m really frustrated with the Sonos 2 system. Since upgrading, it’s been nothing but trouble. Here are the main issues:1. It’s full of glitches and often stops playing music suddenly2. The volume controls adjust randomly, either blasting music too loud or dropping it to an inaudible level.3. It frequently loses WiFi connection, even though our internet is stable. It can rarely go from Spotify to Apple music, loses connections constantly actually just now as I am typing this.These problems have been driving my family crazy all summer. It’s not just an occasional issue; it happens all the time. We have nine Sonos speakers, and our whole system rarely works as it should now.  It is shocking that SONOS has allowed this to happen.I recommended Sonos to a friend, and he’s having the same issues. It’s embarrassing and has made me look bad. I would NEVER recommend this product to ANYONE.  STOP PUSHING YOUR SONOS HEADPHONES AND FIX THE APP THAT IS A COMPLETE DISASTER! 

Hi, since the new app update I have many disappointments, and one about the queue. Most of the controls for the queue are gone, as well as the add to queue from other music sources. I am hoping to see these options again some day. 

Is the Network Matrix nowadays deprecated (ipaddress:1400/support/review)?I was just curious about that interface and if I can somehow improve my network based on those readings. Reason:For the past few days, I’d been having issues with certain music services not showing up on this list for addition. So out of curiosity I looked at the Network Matrix and other info. I was running my 4 x Sonos One + Port in SonosNet and all where showing green. Yesterday I then switched to Wi-Fi setup and still all were green later. Music services were not showing on the list.  This morning the missing music services came back to the list and was able to add Amazon Music. All has been working ok since. Out of curiosity I accessed the Network Matrix again but now it looks odd. There are no colors (just grey boxes), Noise floor is 0, 0, 0, 0 for all. The matrix also shows undefined entries. Those seem to be MAC addresses of the devices shifted slightly. E.g. the Sonos One 48:A6:B8:DC:85:17 shows also as u

I have a sonos beam 2 in the room and I bought a pair of era 100 for it, the problem is that I have the sonos beam 2 connected to the ethernet cable, but I don't know if I should also connect the era 100 by cable, in the room I have a repeater and it only works with 2.4 Ghz as technically it is another router than the one in the room, the sonos beam 2 is the only one I have inside this router, if I connect the 2 era 100 to that 2.4 Ghz network they do not connect through sonosnet so there is no problem with beam 2 being wired at era 100 via 2.4 Ghz wifi? I was considering upgrading to a mesh network from tp link the deco 6e but from what I see the sonos speakers don't work well with mesh networks so I reject the idea, but to tell the truth the reason I connected the beam 2 for ethernet it is that for wifi it took a while to work it would remain silent for a couple of minutes until it finally worked or I had to go up and down the channels so that it stopped being silent, with ethernet c

I am moving into a condo that has built in wired speakers in two rooms. The speakers are several years old, but they work. They are Boston Acoustic In-Wall speakers. The previous owner had two Sonos Connect amps, and connected to their home network via Ethernet.I have two questions - First, what amp or setup would be recommended to power the existing speakers (the speaker cables are easily accessible).Second, I would greatly prefer not to use Ethernet as the condo is no longer wired for it. Is that going to present a problem?Thanks in advance for any advice. 

I just ordered a Move 2, primarily to use in my backyard, but also in the kitchen at times.  When in the kitchen, would it make sense to include a Sub-mini to enhance the bass experience?

What is the quickest way to change subwoofer settings now? On the prior version of the app, it was easy by clicking on the volume slider bar and bringing up sound options. I can’t find something similar in the new app. Certain songs need bass enhancement and some don’t, having quick access to subwoofer settings was extremely convenient and the future I miss the most on S3.

I wanted to test out Sonos Radio HD on my new Amp which is hooked into whole house audio. I was finding Apple Music sounded great but the standard Sonos Radio wasn't doing it for me.Anyway so I entered my CC details to activate a free trial for the subscription service. I see it in my Sonos profile under orders but not yet under subscriptions.I'm not sure how to tell on the Sonos app whether or not anything has changed. Does the Sonos Radio thumbnail start to say HD? All that being said, I'm not sure the trial has been activated. Which is frankly pathetic for a transaction that can happen seamlessly online.I've tried reauthorizing Sonos Radio on the app several times to no apparent avail. I signed up for the Free Trial about 5 hours ago fwiw.

My Sonos doesn’t connect to my iPhone Sonos app, it seems to be connected to TV though..

I have so many questions about this new app… How do I define speaker groups which persist and have the music last played on each remembered.I keep having connection issues (delayed response or unresponsive)The speaker selected seems to switch for no reason?The access to Spotify playlists is now hard to navigateFYI - My wife and daughters have given up completely and have asked me to remove the speakers from their rooms…Echoing other comments - can we have access to the old app? 

I’m using Sonos OS S1, Version 11.4 on my MacBook. I’m using the S1 version on my iPhone as well.  My Apple Music playlists are all there BUT the Title of each playlist is not. The only playlists (and those show as Folders) that show a title anymore are “Recently Added” and “Apple Music Playlists” Even when I click on Recently Added, nothing shows until I click on the music note on the left side of the column. Then the title of the playlists shows at the top and all the songs in the playlist then appear. Any suggestions? Rob

I have a New port. It shoes on the products but won’t let me connect. Keeps asking me to sign out then sign in as system owner . Won’t let me do that and just keeps going round in circles . Sonos is crap! 

The original thread I found on here was closed with no updates beyond a bug report registered with Sonos. It's really messing with my OCD to see a single play scrobbled multiple times over a few minutes.

Brand New Sonos Arc, Sub3 and Era300 x2 System.The Arc and Sub will not update no matter what I try, the firmware update always fails.Info on the Arc:Sonos OS: S2Version: 14.2 (build 67127109manufacturing)Hardware Version: 1.27.1.12-4.2Series ID: A103IP Address: 192.168.86.249 (Wired)Audio In: WM: 0I have spent 3 days, several hours with chat support, + 5 hours with Sonos phone support.I have tried everything I could find online, including recent things from Reddit or Sonos forum, including:Make a new Sonos account with an email address I have not used. Countless variations on hard reset and reboots on Wifi, the Arc, only 2.4ghz, wired etc. Attempting the firmware update on other devices, so far 5 different android devices and the Windows app (don't have access to IOS device). Resetting the devices and adding / updating one device at a time. Making sure I have the latest Sonos app and doing everything over again, currently v 80.02.07 and Windows app v16.2. The Era 300s did update just

A lot of the answers to trying to solve problems with this new app seems to revolve around user's routers. I’ve been using the same router for several years seamlessly with Sono's product. Now since this new app has come out, nothing remains consistent after what appears to be a successful set up. Voice assistant fails from day to day. Speakers drop off, come back then drop off again in multiple zones. I seriously doubt it's our routers when previously everything worked perfectly. I won't even attempt to keep trying to make it work like it used to until Sonos figures this out and give me back the use of my $7000.00 INVESTMENT.

My first gen Beam will not play sound most of the time unless I unplug the HDMI cable and replug it in.Then the volume is outrageously loud. I have factory reset the Beam with no success solving the problem. Changed out cable with a Sonos supplied HDMI cable. No success. Made sure my Samsung TV has the proper settings for HDMI. Not sure if the problem is with the Beam or the Samsung TV.  The TV uses an external box for all connections. I am definitely connected to the ARC HDMI connection. I have reset all connections between the TV, cable box and Beam. Any help is appreciated

I have a Sonos amp installed and using it for in wall speakers in my living room.  I want to add 2 outdoor speakers to my system.  I want to know if I use the same Sonos Amp, will i be able to run these 2 pair of speakers independent of each other with different inputs, etc…. If I can, what is the best way to make that happen?Thanks in advance  Chris

Hi, I’m looking to wall mount a Sonos 5. I don’t have a socket up high on the wall. I could run one but it will still look messy I think having a plug on the wall. How do people usually do it? All I can think to do is cut the plug off, run the cable in the wall and use an inline fuse to make it safer, then hardwire into the socket. I know Sonos wouldn’t recommend it but can this be done and is it what people usually do or am I missing something?

I just purchased a second Amp to use on our outdoor speakers. Both amps work independently, but when I try to connect them via the (new?) app on IOS, I get the message "Unable to connect. Try again later". I've followed all the suggested solutions given here on this forum and am now in the queue for a live person. Any other suggestions? Both amps will play music, they just won't sync up. Thanks!