Spaces & Setups

I just updated to the new Sonos app which looks great. I use Apple Music and there’s no way to select an individual song and add it to a queue. The “play next” and “add to end of queue” options are gone. The only option is “replace queue”.  This is a big bug as I use and revise my queue all the time. Will this be addressed in future updates?

Hi all I have the original Playbar and sub.I’m hoping to add two smaller speakers for surround-sound. Which generations of speakers are compatible? thanks 

Can Sonos please advise its timeline for restoring the Pandora Modes in the newest upgrade? It’s one of my favorite features that provides a lot of variety within specified artist playlists. 

i have an open concept floorplan with kitchen and living room separated by a staircase.  I plan on putting 2 ceiling speakers in each area and would like to be able to play different music at different volumes in each area while being able to link them if were having a get together.  I want to avoid a wall switch if possible.Should I just get two Sonos amps or should I get one amp and two ports?  I do plan on rigging up the living room set of ceiling speakers with a beam for the tv.  

I´d like to buy Arc and Sub mini. I have TCL tv and Apple TV 4K. Will be Dolby atmos in films available in situation when I connect Apple TV to normal TCL HDMI port, and Arc I will connect to TCL ARC HDMI port? And I suppose, that when I connect Arc with Apple TV via Airplay 2, and play some film with Dolby atmos, this Dolby atmos will not be available?

My set up hasn’t changed for around 3 years. My SkyQ and TV are both configured for optical output and the wiring and configuration have not changed. Last night around 10pm, the sound stopped working through Sonos and I had to revert to the TV speakers. I switched everything off and on again and it still doesn’t work.  The Sonos system works perfectly independently of the TV. Has anyone else seen this or have any advice please?

Hi. I have an LG C8 OLED TV and a Beam, connected Via HDMI Arc. I also have some Sony Bluetooth headphones. Whenever I try and play the TV audio via Bluetooth after 2 seconds it switches back to Arc. Is there anyway to prevent this? I have to pull the HDMI lead out of the Beam, but can it be disabled via the app or some other way? Thanks.

Does the new (80) update have surround speaker distance? If not I request that it gets added onto the list of missing features. I change my surround distance when friends are over as some spots in my setup may blast their ears. Also I know the new update sucks. I know I can go back with Android. I agree features like the alarm are more important, in fact I want that back ASAP - This is just one feature I occasionally use that I hope doesn’t get missed. I also hope I missed it somehow and it is in there. No I will not set Trueplay and forget. <3

Hi all I'm an Android user and am looking to purchase an iPad for trueplay purposes. According to this article (https://support.sonos.com/en/article/trueplay-compatible-devices-and-sonos-products) it seems that almost all ipad versions are incompatible. Any idea which one supports trueplay calibration? Thank you!

Anyone else have issues with long playlist from Amazon (225+ songs) playing through their Sonos Connect? I can play it through my Move, Roam and Playbar but not Connect. 

I have an issue that has not been raised before - does anyone experience RANDOM volume changes (e.g. sudden bursts of loud volume as well as songs ending in the middle [apparently NO VOLUME]).  I have a home theater setup with the ARC, sub woofer, and 2Ls (in remote areas).  ALL WORKED PERFECTLY prior to the APP change.  Lastly - the system now defaults (as in difficult to get ALL the rooms to play the same song throughout the house) to ONLY playing in the main bedroom.  What’s up with this!?Thanks to all for any help

Hi I’m looking into speakers for my kitchen reno.At first I had thought I needed the sonos speakers to control it with google home.  However it sounds like all i need to do is set the sonos amp to be the default speaker for google home.  This means I could use whatever speakers i want tied to the sonos amp.  Are there any other advantages to using 8” sonos in ceiling speakers i’m missing?  the alternative pair i was looking at was the 8” KEF CI200s.

Not a fan of the new app, but I listened to a playlist on Apple Music this morning. And a saw a Lossless logo on one of the songs. It came and went and hasn’t showed up for other songs, but thought it was interesting.  Is lossless playback coming?  Was it already here and I missed it?  

how do I get my new Sonos Ace headphones to connect to my Arc without cutting sound on my Arc. I need to listen independently from the family please?

Stations (BBC1, BBC2, Triple J and TMM) are greyed out and can’t be accessed or played. 

I have 2 issues: When playing a record on the turntable, I can only control the volume, etc from the Victrola app. The turntable does not appear in the Sonos app at all whilst playing. According to Victrola I should only need their app for initial set up and be able to use the Sonos app afterwards.  Having finished playing records on the turntable, all other sources, TV, streaming services become disconnected from Sonos. I have to unplug and reconnect my Beam to get  my Sonos speakers to recognise those sources again.  Any help gratefully received. 

Hi, I recently purchased a Samsung 70” UHD TV.   It does not have an optical output.    I purchased a insignia HDMI Audio Extractor and was told that this would allow me to connect to my playbar.    I keep getting a no signal detected error message.   is there a better product or work around to make this work? 

Hello! I am looking for advice for the best option to play my old CDs with my Sonos speakers ( Playbar, Sonos 1 and Sono SL).The three options I have found are : Brennan Helix, used Sonos connect + cheap/used CD player, Sonos Era 100 + cheap/used CD player . Thanks

Since the new app update, my Sonos, when first powered up, will default to 0 volume.  I am conditioned to press the button then get to work, after a few minutes I realize it is not playing and see that the volume is at zero.  Just now I paused a song, and when I returned to play it, the volume was back at 0?  Am I missing something?  I see you can set the max volume, but no where do I see how you can set a default beginning volume?  Am I just asking too much?

I received an update yesterday thinking this would rectify the issues with Music Library and the queues!  I was mistaken.  Now the app is even slower and my Music Library disappears as a source every day.  My speakers also ungroup every day for no reason. The recent update was another example of poor developer code.  I kept getting an error that it could not connect to network- Try again!  Over and Over.  It finally update all my speakers except one- said there was an issue code 1000. There is no issue with my network.  Everything in my home runs just fine and have no issues except with SONOS.  I have invested heavily in SONOS to play my library music but I am the mercy of the playlist and shuffle.  There is still no crossfade icon in the new app.  Everyday, I have to turn it on from the app on my MAC.I honestly thought SONOS could do better than this.  This is almost two months since 80.00.04 was rolled out which was a debacle.   

If I start playing something on one device (my phone) and sometime later look at now playing on another device (my iPad) it’s not correct. It shows the correct queue but can’t tell what track in the queue is playing. Usually it tells me that it is the first track in the queue.Needless to say this never used to happen *also, this community asks you to select a topic but the app isn’t a topic heading. All of my problems relate to the app

Hello,  It’s so frustrating that I cannot connect my regular Sonos Move to the new Sonos App. While the Sonos Move device appears listed on the App along with my other Sonos products, which I ‘tick’ it to stream music to the Move, the App say “Unable to Connect. Please try again later.” This never used to happen in the older app and I have been using the Move without a problem since 2019 on the earlier App. My internet network, bandwidth all is the same and I checked there are no updates required on the Move or the new App. I don’t want to use Bluetooth on Move for various reasons!  I am in Australia and when I call the Sonos Australia helpline number, the wait is for more than 2 hours everytime I called!  Can anyone PLEASE help me!!  Thanks heaps! 

I am in the UK. When I ask my Sonos Roam for the time it is incorrect. It appears to not know about British Summer Time / Daylight Savings. How do I change this so that the time is correct and I can use features such as the alarm reliably?

After the last app release I can’ t search a song anymore. I’d like to search a song within my music library.How can I do? Thanks 

Everytime I open the new Sonos app on my iphone, it asks me to turn on bluetooth.  Is there anyway to supress this pop up?  I only turn on bluetooth when needed.