Spaces & Setups

I have read the community questions, but haven’t found this answer.Our music library works, I can play the music from my iPhone when routed through my husband’s library (he loaded all of my music there, can’t play direct from my phone). What do I need to do to have my music play when he takes his laptop with him?

If I listen to the Move while it's on its charging base/ ring is the speaker running off its battery or from the power being supplied by the base? 

Hi All,Just wanted to post my experience as I just received my roam yesterday, and finally got it setup so I can use it as a portable bluetooth speaker outside, at the beach, golfing, etc... the sound quality is awesome and it gets quite loud, is very clear and has great range, great sound out of the little package! I currently have an S1 system of AMP, Play3, Play5, and I have zero plans to upgrade these to S2 as we all know these speakers are not cheap, and I'm not really a fan of this approach they took.  I'm an embedded engineer and programmer, and they could have done better.  Already discussed heavily here on these forums, so I'll leave it at that...The ROAM won't do anything until you 'set it up in a system' using the SONOS app.  The setup that worked simplest for me was install the S2 app on my phone (after removing S1 app, or use another mobile device that never had any Sonos app), AFTER unplugging ALL of my S1 devices so they are completely powered off.   You CANNOT have any

Can you use the same Sonos email account for both the S1 and S1 "parts" in a s1 s2 split system - or - do you need a different e-mail for the new s2 part?

I have x2 Gen1 play 5’s, a play bar and  x2 gen 1 play 1’s.Since I tried to set up the S2 app I realised that the Gen1 5’s aren’t compatable. Now I can’t link all the speakers back together on the S1 app as they show as not compatible including the boost. Seems I can only access half the system at a time via either App, but not them all like I used to be able to do!I hope this isn’t permanent ?? 

Installing a 16x12’ shingled roof pavilion about 6-8 feet away from pool. Trying to determine if a pair of Sonance outdoor or Move is the better option. I’m thinking about mounting them onto the 2 rear posts of the pavilion facing the pool, positioned up high on the 8’ posts They would end up about 18-20’ away from the pool. I already have 4 Polk Atrium 5s running thru a Connect that are approx 40 feet away on the opposite side of the pool and pointed toward the pool.If Sonance outdoor, I need an amp but those aren’t rated for outdoor use, right?  If Move, the charging base isn’t rated for outdoor use.Am I missing something or is there not a complete outdoor solution? 

Are you having problems with getting information/shipping/order within your account?Have you had lack of information about an order placed?Fed up of being ignored?

Got a new Sonos Roam and added it successfully into my Sonos ecosystem however on the S2 app while I can select music to play on the roam (and it does) the app shows “no music selected” even though music is playing. This also means I can’t control playback. I can group the speak successfully and then control the music, it just doesn't work when it's just the roam.  Another minor bug is that under Settings, Sonos Roam, EQ, Loudeness isvalways shown as off even though it's enabled. Toggling the switch confirms this. 

There are several articles etc online about this but most seem out of date. Am I able to have the Sonos control show on my iPhone X Lock Screen? Do I have to somehow turn off airplay to do this? If so, why? Because that is very annoying. If I do, how do I do it?

I have a Sonos Beam with [2] Play:1’s connected to a Toshiba Fire TV, with the Beam connected through the HDMI/ARC input.  Any time the TV is turned off/ it does not start up with the Beam as the audio output - it always defaults to the TV’s internal speakers.  The CEC is turned on, PCM is turned on.  No other HDMI inputs.  DO I need to unplug everything any time I want the Beam to be the audio output???  All firmware is updated for TV and Beam..  Autoplay is on and obviously not working.  

Does the LG CX Series support al the features of Sonos ARC? I have not purchased this TV, but want to. However, I want to be able to utilize the Sonos ARC features.

Had my new Roam on a QI charging pad for twelve hours now - noticed orange light was flashing but it’s not even warm so not sure why. Switched it on and it’s still only on 53% charge??

I want to update me system to s2 but the amps seem to be continuously back ordered. Wondering if it would be possible to add a Sonos port to each of my zp120s? Not ideal but they seem to be available and I would save $2k.

Hi all, I’m looking to buy a record player and already have two Sonos One speakers that I’m using as a pair. I’m trying to figure out if I can connect the One speakers to the Amp wirelessly and use them as output for my record player. I also would like to upgrade in the near future with a Sonos Beam for a home theatre.  Would this setup work? That is, (2) Sonos One speakers + Beam + Amp + Record player? If not, what would you recommend?

Why does my Sonos app show that I have a subscription for Sonos Radio HD when I don't?When I click on the link, it opens this page:Can you please stop pushing your HD radio? I have not spent hundreds of pounds on your equipment so that I can listen to radio, HD or otherwise.  If I want your HD radio, I'll subscribe, but please remove this duff information about me having a subscription when I don't!   

Hi,I really miss the function to set pre-defined volume levels for different groups of speakers.for instance I have a beam, a five and a roam all grouped together in my living room. I use them separately (like beam for tv and roam on the go) but playing music in my living room I want to use them together in a set volume and not have to manually adjust themthis topic seems to have been around in different threads for years without any action taken.is there any plans to implement such a solution to the system? It seems like a fairly easy SW adaption.

I currently have 2 x Play 3’s (in different rooms) and looking to add a turntable to setup. I thought the only way this was possible was via the Sonos Port but having looked into this a solution i believe is getting a Five and connecting via line-in. I’m just weighing up my options now. I have a few questions/concerns and would appreciate any inputs from the community!  If I was to bring my 2 x Play 3’s together in the same room and pair as L & R - I understand i would need a Sonos Port to connect the turntable to this. Would this give me better sound/pack more of a punch than if i was just to replace with 1 x Five? It’s an average sized living room and currently the 1 x Play 3 in there is adequate for music but i really like the idea of L & R. Could I still get the same richness of sounds from the latest tech and single speaker of the Five?  My concern on pairing the 2 x Play 3’s is that these speakers are quite old. While they work perfectly fine and use the latest S2 operati

Hey guys, new sonos arc and sub owner here. Absolutely love the new setup. However my PS5 requires vastly different EQ settings than watching movies. I can’t seem to find any way to save EQ profiles. Anyone figure it out?

I currently have a Playbar and 2 Play Ones set up as a 3.0 tv system. While this is nice, i want more:) what do you think is more worthwhile, add a Sub (we live in an apt so a little worried about the bass) or upgrade to the Arc? If I go the upgrade to the Arc route do I need to move the Playbar to another room or can it still be integrated with the Arc and 2 play ones?

It turns out that I cannot update anymore my library music index because the operative system (Android) on my phone is too old, though I did run an update not such a long time ago! This is very annoying and irritating indeed. Am I supposed to buy a new phone every time Sonos stops supporting a certain version of Android? Is this some kind of planned obsolescence in agreement with Apple, Samsung and co to force customers to buy a new phone? I’m wondering more and more. If Sonos folks want to buy me a new phone they are welcome! I just feel like selling all my Sonos stuff and going back to my old good CD and LP players.

Hi I have the sonos app installed on my iPhone and iPad, im selling my iPhone soon and unsure how I should uninstall the sonos app.I see that in the app settings there is something called reset app. If I click this will it remove my system from just the iPhone app, I dont want it removing my system from the iPad. Thanks

I am looking at upgrading one of my play 3’s to get 15% off a roam. I know I can continue to use the play 3 but will it still receive updates?

Hi,i’m still very confused about the whole “which can pair with what” here. So i want to buy a Sonos Beam for my living Room (TV). For the garden i want a Roam. I know that i cant pair the Beam and the Roam for Surroundsound when i watch Movies.But can i pair them to play Musik on both devices simultaneously? that i can place the roam in another room and it will play the same music as the beam in the livingroom?Thanks for your answers :-)

Bonjour,je n’ai pas exactement le même problème que tout le monde avec ma TV Samsung, mais je ne peux plus rien mettre en groupe, en gros, je ne peux pas mettre d’enceinte qui diffuse le son de ma TV (en HDMI Arc ou même en optique) car le son saccade, soit sur l’enceinte annexe, et parfois même sur les 2 enceintes dès qu’elles sont couplées.A noter qu’en diffusion normal de musique je n’ai pas du tout ce soucis :) J’ai cru voir dans un forum qu’il y avait une bêta qui corrigerait peut être ce problème ? NB : le couplage se fait avec une Arc, une Play:1 et une Play:3J’ai un Sonos Boost juste à côté de ces enceintes.

Last year my Sonos Play: 3 wiped all my self created playlists containing approximately 2000 songs. I hadn’t changed anything, done any updates or changed music streaming services. Customer support wasn’t any help so I mourned the loss of all my favourite music and decided to start again.  Now, I can’t even CREATE a playlist to add music to. (I can add pre-made playlists to my Sonos library) but when I try to create a new playlist manually I get a system message which says ‘Unable to create playlist. Please try again’ Can someone shed some light on this before I throw it out of the window and invest in another brand!