Spaces & Setups

Why the trueplay is not YET supported on my iPad Pro 11-inch (2nd génération). It’s unacceptable.

Hi everyone, The system: I own a pair of Sonos One (about two years old) and a Move (7-8 months old). The Ones are placed on opposite ends of the apartment. The Move is back in the back corner. The network: AT&T fiber with two UniFi boosters. The problem: The Move works great, anytime, all the time, no matter what I’m doing with it. My issue is with using both One speakers and how it affects the app on my phone. Here’s a list of what happens on a regular basis, sometimes all at once:Music cuts out intermittently Speakers don’t show up Delays with the controller The controller being completely blank Not having any control on which speaker is being used Music playing on a speaker or simply not stopping even when it’s not showing upThis has been going on for the past 3-4 months. No issues with ANY other smart device in our home except the two One speakers. They’re not connected to Ethernet cables and it’s not an option. The option to change channels is greyed out.  Things I’ve done to

I am looking to update our TV to 32” Smart TV. I have seen an LG tv that fits the bill but it has HDMI 1.4 ports, not the latest iteration.One of the Ports is labelled ARC. Am I correct in thinking the BEAM will be compatible or do I need a TV with HDMI 2.0?

Hey,I get the Sonos Roam and it’s working really great on my iPhone but when I use on my MacBook Air M1 with Airplay the sound is playing when I reboot but after a while or standby of my computer and I switch again on Airplay I have no sound.If I try Airplay with my iPhone it works and if I restart my Macbook it works too. Any idea?Thanks,  

I’m looking to attach my Sonos Beam to a MantelMount 540, and am curious if others have a particular mount they found works best with this configuration. I know of the highly regarded Sanus one, but am not sure this would allow for the use of the MM handle.Thanks in advance!

Are there plans to get a widget for controlling the most used speakers in your home? I would love to be able to turn up and down the volume on my playbar from the home screen.

I have a 65x900b Sony series with and Sonos Arc connected in hdmi arc port. Also I have an amp for rears. Built-in Netflix tv app play 5.1 with no problem but none of the third party streaming devices play DD+ or Atmos, only stereo. I tested Roku ultra, google tv, PS4 and apple tv. 

Please can you tell me when the App is going to be updated to fix the constant having to reconnect to the WiFi, people are spending a great deal of money to buy sonos products, so I think the least you can do is give us an App that is reliable please, after all, the speakers are fantastic, so please match them with a fantastic APP. Thanking you. Stephen. 

Hi, Anybody knows how to check Roam’s battery level when connected by Bluetooth?Thanks

I want to buy a sonos arc and I would like to know if it has a cable connection for my yamaha subwoofer, thanks and greetings from Spain

I have an eArc TV with 3 HDMI input to it with a eArc receiver, and 5.1 surround from it. All of this is tucked away in an AV cabinet with a single HDMI in-wall cable between connected to the wall mounted TV. I’d like to replace my 5.1 receiver & speakers with the Arc + Sub + Play for surround. I am wondering how to best connect my 3 HDMI video sources to the TV + Arc without running 3 HDMI cables in the wall between the AV cabinet and the TV. Is HDMI splitter the only way ? Any recommendations ?   

Hello! I guess this is the best place to send a suggestion to Sonos. I have a pair of Fives with a Sub. This setup is incredible. If I were able to use the dual sub functionality with the setup, it would be amazing as the bass response would be even better. Sonos, it would be awesome if you added dual sub functionality for stereo pair setups. Thanks!

Hi! i bought my roam today and allready encountered the following problem: My tv is connected to my Sonos Beam. I can group the Roam to the Beam and both play perfectly if i’m streaming from spotify. But if the audio of the TV is playing, the sound on my Beam is perfect, but the roam gets constant audio dropouts. The sound is interrupted (or faltered, skipping, don’t know the correct word in English). It is receiving the audio but is unable to play it without these cutouts… my sonos One and Play1 and symfonisk don’t have this problem.  any help? 

So just got the Roam last week and getting myself set up with Spotify. Thought I would see how the sound was on the Beam under my TV as I hadn’t had music to play on it. Of course, it was louder and definitley sounded more robust. I wonder if i could get some of the same effect if I went to Spotify Premium which IO understand has better music effect. Any thoughts would be appreciated.

i have a sony phone using android version 7. My sonos s2 app (version 12.2.2) is prompting me to download the new version 13.0.01 which I understand is not compatible. I cannot use my app, and i cannot download the new version.What should I do ? is there an older version of the s2 app that I can reinstall so I can still control my system?thanks 

Hello all, I’m after so advise regarding my PS5 set up. I currently use a speakerless gaming monitor with my PS5, but I use a USB speaker for the audio. I’m looking to upgrade that speaker to a Sonos Beam, but to connect the Sonos to the monitor it needs either a HDMI ARC or Optical output, which my monitor doesn’t. So, my question, If I purchase an Audio Extractor with Opticsl output, would that work?HDMI in from my PS5 - HDMI out to my monitor/Optical out to my Sonos speaker?

Super keen to get the Sonos Arc + Sonos Sub for my 82" TV which has earc output.QHowever, the only thing stopping me, is I have a Popsical Remix karaoke device, that can only output audio through a 3.5mm analogue port. My question is if I can add on a Sonos Amp (I know a lot of folks use Amp to power additional speakers, but I wanna use it to connect legacy audio devices), then connect my Popsical Remix using a 3.5mm to RCA cable to the Amp, and have the Amp pipe audio wirelessly (or wired via ethernet cable to my Sonos Arc + Sub.  Would this setup work? If it doesn't.. Then it's a deal breaker for me and I'm stuck with my Jbl bar 5.1 which has an AUX 3.5mm input port :(

This may be an odd ask, but is there any way to add my Android speaker to the speakers Sonos has available to connect to? There are times when I'm listening to some music on my Sonos speakers in the living room and want to continue listening when I go out to the backyard, the garage or the bathroom for just a minute, but would like to keep listening. Since I have my phone with me, it would be cool to simply add my phone to the speaker group.Yes, I realize the sound would not be Sonos quality, and that I could take a Move speaker with me, but I don't have one yet, plus it would be inconvenient having to take my phone AND a Move just to quickly check the burgers on the grill or run to the bathroom! 😎 Allowing Sonos to also play over my Android speaker seems like it would solve my dilemma. 

I decided to hold off on Sonos S2 upgrade when it was all the rage last year. I was concerned about messing up my system and wanted to see how it was all going before applying the upgrade.I’m unable to find any coverage about what, if anything, it has actually delivered. It implied sweeping changes and delivery of cutting edge concepts, but nearly a year of water under the bridge, there doesn’t seem to be anything new.I was hoping it might restore the ability to play directly off iPhone/iPad devices, which was a huge deterioration in functionality which didn’t seem to affect other brands of smart speakers.if someone could let me know what new functionality I am missing out on with Sonos S2, so I can make an informed decision whether to upgrade or not, that would be great.cheers all 

Hi, I am using a Sonos beam on my TV. Due to my bad hearing and a long distance between the couch and TV I would like add my Sonos roam to the set up, so I can have the sound closer to me when watching TV.I am able to group the roam and beam temporarily using the app but I neither can I group them permanently through the system setting nor can I use the grouping via the play button. This means I always need to re-group the two via the app in order to watch TV. Why is one button Grouping feature  (https://support.sonos.com/s/article/3391?language=de) not working for TV audio and is there a different work around existing?Thank you

Can you switch that light off ?

ARC looks great and comes in 2 colors - black and white.  However the white Arc comes with a black power cable only. It ruins the design experience for me. What were the design department thinking?  

First of all, I have been doing some research but I did not find any answer that satisfied me, if there are any similar questions I apologize. I have a Beam and two One’s in surround. My problem is that I have a Wii U, which transmits audio in Dolby Pro Logic II, however, the Sonos app only shows PCM Stereo, the Wii U is connected directly to the TV via HDMI and the Beam by ARC.The first question is: does the Beam supports Pro Logic II?I have tried to change the input of my TV to Bitstream and it removes all the sound from the back, but when I switch to PCM, I have sound back, but however, I do not know if it is “fake” surround or is it really working in Pro Logic II, since the app only shows PCM Stereo.Is it in Pro Logic but by the nature of Pro Logic, the Sonos app shows me that is Stereo?I would like to add that the Wii U is not compatible with Dolby, however, they released an update where the original Wii games (which are the ones I play) will work with Dolby, so I do not know if i

So I noticed the trueplay coming soon list been changed to mainly iphone 12 range and new ipad air!!Ipad pro 2020 missing….does this mean its ready? although ive checked and still not available!! whats going on guys!!!! is it coming lol

If I play Qobuz via AirPlay I can now get Hi-Res quality music, it tells me. If I go through the S2 App to Qobuz it doesn’t tell me if I am getting Hi-Res music - can you tell me if the S2 App is streaming Hi-Res music from Qobuz? Many thanks. John Salmon