Bug in new update 13.1 that cuts off the arc's sound completely when switching sources

  • 15 May 2021
  • 2 replies
  • 173 views

Userlevel 2

After receiving the new update, I noticed using the arc, that when i switch sources mid playback, I end up losing all sound and have to unplug at least one device for a brief moment to regain it.

 

my setup is the arc connected to my 2018 qled tv, and the nvidia ShieldTV as a media player

in order to get the atmos features i run that system with the hdfury arcana in between, and i think it might have to do with this setup, but as it worked before and is now broken after the update, I blame sonos.

The error occurs whenever I switch from regular TV from the built in sat-tuner to the external source that is the ShieldTV, I lose all sound.

 

Can someone else confirm?
I read from users over at reddit, that experienced the same, but need to mention it here, so that it gets seen by moderators and developers.

 


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2 replies

Userlevel 7
Badge +23

Arcana have said on their Discord that Sonos 13.1 broke them.

Badge

Update your Arcana to version 0.82. They fixed the problem with sound loss.