Spaces & Setups

For years now users have requested you allow us to have more detailed volume control. The app allows you to use increments of 1, which too dramatically change home theater volume at low levels, and IR remotes change it by 2 without a way to adjust the increments.  Sonos is in the home theater market now and is still using an engineering model tailored to music. Will you please allow us to have more control over how our systems sound? Or at the very least change the volume amplification intervals at low volume?!Sonos should do a better job listening to customers when they sell $750 soundbars and subwoofers designed mainly for home theater.

I cannot get the MOVE to connect to my imac as a speaker option. We have a sonos beam & a move. They both work fine on our Iphones. Also both work on the sonos app on the computer…  We often want to play to the Beam & the Move at the same time from itunes/music app on the imac.FYI. We are operating big sir 11.2.3 so we do have airplay 2.  The beam has always shown up as a speaker option ( in system sound preferences and so it shows up in the bluetooth & wifi) So we can airplay to it just fine from the itunes/music speaker toggle. We have never been able to get the Move to show up as a speaker in the imac system. It doesn’t show on any of the help forum answers I’ve tried either. Below is what I have tried….setting it to bluetooth on the move and checking to pair a new bluetooth option. It never shows up. I think its’ connected to the wifi because it works on all the iphones and apps.Removing it from our phones bluetooth then trying computer...since one article suggested tha

Why cant  i play from any app to sonos like Iphone.? I cant play audio book on sonos. APP name  ( Hljóðbókasafn íslands) I only get to play audio files on my phone.    

I have the Xfinity XG1v4 DVR.  I just noticed today, in the Sonos app, that I’m only receiving PCM stereo on every channel.  (I have an Arc, two subs, and surrounds.)  When I change my source from the XG1v4 box, to my Apple 4K TV or my smart apps on my Samsung TV, I start receiving Dolby Digital and Dolby Digital Plus, according to the Sonos app.   Does anyone else have a similar setup and receiving better audio from their XG1v4

Using airplay for music on  my I pad , the sound is not that great, poor base  and  stereo not that great.I looked in system/ audio in but it does not sayanything  ie stereo etc.I had a playbar before I changed to the arc and theplaybar was much better.

Given the Arc’s support for Dolby Atmos and having added support for two subs I would like to know if Sonos is going to add support for more surround speakers to the app that could be used as either front surrounds or height surrounds. My room situation is such that my left and right walls are too far away from the Arc for sufficient bounce. I would really like to add an additional pair of front surrounds to fill that void.

My TV: Samsung un40h5003afStreaming Box: Mi Box 3My room: It's a fairly large room (25x15 feet) though I don't need to fill it all (neighbors). The TV and the couch are about 10 feet apart. The TV has 2 HDMI ports (one used for the Mi Box, the other says “HDMI/DVI” but I’ve had an Xbox on it with success in the past) and an optical out (no ARC). The spec says that it supports DTS digital output, Dolby Digital Plus output, Dolby Pulse output.The manual [1] says “The SPDIF (Sony Philips Digital InterFace) outputs an uncompressed digital audio signal when you connect the digital audio jack on the back of the TV to a digital audio in jack on a receiver or home theater. Audio Format: You can select the Digital Audio output (SPDIF) format. The available Digital Audio output format may differ depending on the input source. ✎ By connecting the TV to a receiver or home theater with Dolby Digital and 5.1ch speakers and selecting Dolby Digital, you can maximize your interactive 3D sound experienc

Hi, How much is Spotify premium?

Can someone direct me to a good overview of the S2 app?

This is 3 questions in 1 post. Can I keep my old products (or sell them or give them to family?) when taking advantage of the upgrade or do I need to send them back in order to take advantage of the offer?If selling/giving away, do I just do a factory reset? Do I then need to dis-associate them from my account?Is the Sonos Boost mandatory if moving to S2?

How can I take care of the battery in my Sonos Move if I don't move it much from its charging base? I leave her connected all the time? turned it off or what can I do to take care of its battery?

Hello everyone we are building a new home and I want to setup a home theatre there. local hifi store is suggesting a traditional projector/screen w sound system w receiver.I am looking more into a system consisting Arc+ sub gen3 + 2 in ceiling speakers (w Sonos amp)+ 2 one SLs to have a truly immersive atmos experience. Now my question to the community is…. has anyone else done it? If yes is it worth it? Or it’s too much having in ceiling speakers? if it’s worth it, can I please request a design documentation that I can provide my local hifi guy to work on and create this system.Any help will be highly appreciated.Thanks in advance Ravioli

How do I know if my Connect Amp is Gen 1 or Gen 2?The serial number is 1604 B8-E9-37-**-**-**-* Mod Edit: Removed identifying information

Hi there, I am designing a home expansion to create a Family room and a Terrace. In the  Family room I am considering a sonos arc, sonos sub and 2 One’s for surround.  For the terrace, two passive outdoor speakers powered by a Sonos Amp. My question is: can I pair the Sonos Sub with the Amp wirelessly (moving the Sub outside of course) when I am in the Terrace to enjoy the music in stereo from the outdoor speakers with the sub through the app? 

Hi,I am considering buying a Sonos ARC however i have a query related to compatibility issues with this soundbar and my TV.I own a 2018 Panasonic OLED TX65FZ802B which has HDMI ARC only. However when i watch movies on Netflix, Disney + and Prime using my Amazon Fire Stick 4k, i notice that the information shows up on the TV for a few seconds that it is receiving Dolby Digital Plus (DD+) which from reading some articles on the net is a compressed version of Atmos. So essentially i’m looking for advice to confirm if the Sonos ARC would provide an Atmos audio signal using DD+ through this TV? info online is very scarce about this subject.Any advice would be much appreciated

Having purchased the new potable Roam speaker are there any plans to allow the Sonos app to work using cellular data when away from the home. 

Feature Request: while in the EQ settings, ie bass, treble, sub audio…. I think it would be a nice feature to have the ability to press on the + and - buttons at the far ends of the settings rather than “eyeball” those settings via “press and slide”. You can do it with the main volume settings - albeit by tapping along on the volume line, but not using the actual plus or minus “buttons”. I wish those + and - buttons were actual buttons, across the app! It’s simply counter intuitive as it is now.

Hello,I recently purchased two Sonos/Ikea Symfonisk speakers. I fully expected them to work with my setup of chromecast/projector. I was mistaken and am now looking for a solution to this issue. I’m loving the Sonos sound so I really want to make this work and I’m hoping anyone can tell me if the solution I have in mind would work, or perhaps if anyone has another solution that would work.My project is an ‘old’ Optoma HD141x and I’m using an, I believe, 2nd gen Chromecast (if that matters).My projector doesn’t have HDMI ARC or optical so a Beam or Arc is no solution sadly I think. I’m wondering if using a Sonos Five or a Sonos Port would work with line in on my projector and grouping the Five/Port with my two Symfonisk speakers?Thanks in advance. 

Do the one sl speakers need to be placed behind where people are seating?  My room is limited I can place one speaker parallel about 2 feet from the speaker that is right next the couch.  The other speaker i would place 6 foot away and 4 foot in front of the couch.  Would this still work well in an Arc/sub/one sl surround confg?

I have the Beam connected to a brand new Sony UHD TV… it’s fantastic, but the volume increases and decreases in increments of two, regardless of whether I use the TV or Sky remote control. I’d like it to increase and decrease in single increments ideally… can this be adjusted?

I bought the MOVE to use as a sound source for when we have outdoor movies however we’ve been really frustrated to find out that when you airplay the sound or bluetooth the sound from a movie played on a MacBook Air the sound from the MOVE is at 50% of what it typically would be if you were playing music directly from the app.  I called SONOS & they have no idea why it does this.  Very frustrating because the MOVE could be ideal for this if it worked at it’s typical volume.

Can I group my Move and Roam in bluetooth?

I’m having some very annoying issues using my Samsung One Remote from a Samsung Frame 2020 TV with the Arc. It worked perfectly basically out of the box for the first 3 months and now all of a sudden the Samsung remote won’t change the volume for the Arc. When pressing the volume up or down it will still display the (HDMI-eArc) notification on the TV but no + or - signs and doesn’t adjust the volume. I’ve seen threads suggesting to go to the universal remote settings and add a new home theater device as Panasonic, that’s been hit or miss for me and when it does work it’s only been for about 24 hours then I’d have to set it up again. I’m just looking to get the remote working how it worked out of the box on day 1. The Arc is connected via HDMI to the eArc input on the Samsung Frame. Hopefully someone has some ideas. Thanks.

Do anyone know the lithium Jonbattery size in a Sonos Move. Traveling from Sweden by air. Is  it allowed to have the speaker in the hand luggage?

I have a new Samsung NEO 8k tv and connected a new Arc to it using the HDMI/Arc port. The audio works but is several milliseconds behind the video. I’ve noticed that I can use the Sonos software to delay the audio which, as expected, makes matters worse. The tv also seems to have a digital audio delay - a slider bar that defaults to 100. There is nothing available in the tv documentation saying what the 100 is or whether sliding it left or right increases the delay. I have tried moving the slider to both extremes and honestly saw no noticeable difference.  I have seen numerous articles about different audio formats that can be processed faster, but let’s face it, we pay a premium for the arc to get Dolby Atmos sound.  I also read an article suggesting different HDMI cables can make a difference  I will give that a try but not sure I am buying that one.Has anyone experienced this and can suggest a fix?  Thanks!