Spaces & Setups

When you have a VPN tunnel open, it seems SONOS is unable to connect to your home network. Close your tunnel and things will work just fine.

I have only had the unit fora few weeks and when playing music the sound is fantastic and outperforms my expectation entirely. Unfortunately though it's primary duty of being a soundbar for me has been a terrible experience. My old TV was a cheap HD TV bought a good few years ago so the issues I was having I attributed to that, I had things running through a cheap optical splitter to get sound from both my sky q box and Xbox one without having to change cables all the time and had notices some auto clipping sounds and stutters which I attributed to this switch. Last Wednesday though I got my new TV a nice upgrade from the previous a 55" LG 4K and plugged in the optical eager to get rid of the manual switch (and be able to enjoy the native 4k netflix/prime apps). Since ... still getting the auto clipping/dropouts. The only thing it has resolved though is my Sky Q box when plugged directly into the playbar or through the optical splitter I would lose sound completely on some chan

I cannot believe how much you have taken an enjoyable experience with your product and changed it into a frustrating experience. I have gone from gifting and recommending your products to telling people not to purchase them. Very disappointing, since I have the whole house on this platform that makes me hate the product when I use it.

Planning a whole house system. Want to share sources like Roku Ultra in main room with 5.1 audio with traditional wired speakers AND with the five other zones using the Connect AMP(s). Can I connect my AVR Zone 2 or Zone 3 output to the Connect AMP's line In? Considering using the Denon AVRX6400H. Thanks

I’m taking a break from biting the carpet in inconsolable despair to write this. I fear that the October 2017 Sonos app on my iPhone is somewhat short of being truly marvellous. I find I’m having to go in and out of randomly hidden menus in the top rhs or bottom lbs or some other button or arrangement of dots and do so many times in a quest to find that elusive, only occasionally reappearing, menu that has the “line in” button if you scroll right down. I can’t believe how fiendishly difficult it is now to find and do what was easier before. The sooner they can do away with all this lack of clear thinking in the app and get Alexa to do every little thing the better. Compared to spending any more time on this app, chewing up the carpet in desolate, inconsolable frustration and despair would seem to be a more productive use of time. So that’s what I’m going to do now. Goodbye.

Can you create a stereo pair with a sonos 1 and the new pay one?

I have a Connect:Amp in my living room, with terrific speakers, that flank my TV. And as gorgeous as the sound from the Playbar is, I wouldn't mind using my Connect:Amp as Front L/R speakers, and have the Playbar just do Front Center and coordinating the whole setup. Alternatively, there might be people with Play:5s that they'd like to use as Front L/R speakers.

Just wondering if other people has the same issue as me out there. This will result in a replacement (RMA as Sonos calls it), at my charge (over $300) as the warranty is out. I own 2 play 5 purchased at a different time. The oldest (2 years old) stopped working without any reasons. Once plugged in, no light, no boot, nothing. The solid light came one day, stayed on for a couple of hours and disappeared. The blinking white light came on 2 days later, blinked for a couple of hours and disappeared. Since then, the device hasn't been responding, and is impossible to factory reset after Customer Service asked me to. Sonos said they will exchange it but I will be charged $300 for it. Is this real? If I do it, Sonos play 5 Gen 1 would have cost me over $850 and I am not even sure it will work in 2 years. Anybody had the same experience? I am not sure I will exchange it and just recycle the defective product as I am at a loss anyway. Good that I haven't added the other components as I

Create a stereo pair between play 1 and one // I have a blue note play one and want to pair it with a sonos one. pretty please. 😉

I've downloaded the most recent version of the Sonos Mac Controller from the Sonos.com site. The Mac App will only display Favorites and songs loaded into the queue from my iPhone. Trying to select any service (Tunein, Apple Music, Pandora, etc) doesn't work and it says I'm not connected to the network. However, I can start and stop musich in the queue and see and start playing items that in my Sonos Favorites category (that were added from my iPhone). I went to Preferences > Services and selected Apple Music. I then selected my account and clicked Reauthorize Account to see if that would help. At that point, I get the following dialog box. Clicking on Try Again just shows the same screen over and over and over. My Mac App is on the same wireless network as the Sonos speakers and again, it can control the speakers (play/pause) but only for music added by my phone. Any suggestions are welcome and appreciated. Thank you

Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router. I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect.  SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app.  That's all good! HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.   How can I get the CR100 to re-join the party? I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.   When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units. I've also tried resetting the CP100 by pressing the following sequence: <left soft button> <middle soft button> <mute button> <middle soft button> <back button> ..then scrolling down to "Turn Off CR" .

I want to get the TV sound out into the room. It's a large room with very high ceiling which makes for echo and muddy sound. We can't understand a lot of speech on the TV. I'm wondering about using a soundbar behind the sofa where we sit - about 15 feet from the TV. This could get the sound closer to our ears. Can this be done?

I have about 24,000 tracks and 100 playlists on iTunes 12.1.1.4. I ran diagnostics and got code 4436632. Please help me fix this issue. I've tried 5 times now to import my iTunes library. On a Windows 7 PC.

Hi I have a Philips flatscreen that does not have a toslink connector. I haven’t been able to use the Playbar unless I plug it into the cable box, but we never use cable, only Roku. I bought an analog to digital audio converter and I can get some sound to come through the PLAYBAR but it is garbled...the signal is corrupted or getting dropped. Has anyone had any experience with this or know if there’s a workaround? Perhaps may TV just flat isn’t comparable even with this converter I bought. NOTE - right now I’m trying RCA cables but will be buying and trying the digital audio coaxial cable option. Hoping that works better than the RCA audio out.

Hi can any one please confirm if a TV with audio output Dolby Digital + will work with the playbar. Thank Simon

Are you aiming to create the world's most unfriendly UI? This update is shockingly bad. I can't begin to describe why because it is just rotten through and through, so where to begin? I know that's not very constructive and I'm sorry about that but, just listen to your customers. Just go back to 7 point something and we'll all be a lot happier. While you're at it could you stop pumping out so many updates. Once a month. Max. John

Having been a Sonos user for the past 8+ years this is the biggest backward step the app/interface has ever received. Sonos had a unique selling point of its easy to use, simple, elegant interface, this I feel has been completely lost in the new app. Using the app is now a clunky experience that no longer feels intuitive and relies on guessing which room you’re controlling when searching for music. Do us all a favour Sonos, go back to the old way the rooms/devices were managed! Don’t get me wrong, change is usually good and we like the continued maintenance/upgrades and development. But you need to listen to customer feedback on this one.

The Sonos speaker is never off. I wish I could just turn it off. (Please Sonos - it would be nice) I have the TV hooked up to the Sonos Soundbar with the optical cable. It's a samsung if that makes any difference. In the Samsung menu, I can say that I want the speaker to be the TV speaker or the optical - I set it to TV speaker, yet the Sonos is relentless and raising the volume on the TV remote (Disk Remote) raises the volume on the soundbar. I just want the TV speakers to be the only output! How do I fix this? I wish I had never coupled the TV remote with the Sonos and could just control the Sonos from my iPhone.

My Sonos stops while streaming music. Works fine playing music from ipad, or iPhone playing Spotify and playing through the line in (connected with audio cable and set to line in on Sonos controller). Wifi speeds seem fine.

Just trying this new app on both android tablet and iPad. Still boring but now more difficult to use. Not intuitive or user friendly. I didn't like the app before now I hate it more. SONOS you need to get better app designers. This app is the only thing that would put me off recommending sonos to all friends and family. HORRIBLE,HORRIBLE HORRIBLE. BORING colours, BORING design, BORING LAYOUT.

I have Sonos in the house and want to put Sonos in the bathroom that will automatically play when entering. The only way I can think of doing this is to have a movement sensor they switches both the light on and power to the Sonos speaker ... but is it possible to get the Sonos to play music when power is provided (ie on power on). I would like a Sonos group for the bathrooms that eternally plays a mix of chart hits, coming into action when someone is in the bathroom, turning off when they leave. However I also want to be able to occasionally play the same music as I have playing throughout the house (ie for a party) - this is the reason I think of a Sonos. Is my idea possible ?

So guys I am using a JBL Authentics L8 speakers as my wireless Speakers as it has AirPlay and Bluetooth and almost everything to stream music wirelessly! It has 120 Watts of sound output with two tweeters and two woofers 30 Watts for each driver. I want a thunderous BASS which somewhere the JBL Authentics L8 is lacking obviously because of the compact size, but even if for a moment I come to think about contemplating the Sonos Play :5 second generation, due to even its compact size it is not going to give me a thunderous BASS either ? I was told that you can add a Sonos Sub to it which will give you more BASS but my question is will the entire set up not get messed up with this arrangement ? Firstly Sonos does not give details about its drivers (That is again a big problem) so my question is let's say the tweeter of Sonos is 25 watts and there are two of them and let's say it has two woofers (By the way I don't know how many woofers does the Play :5 second generation have?) two woofers

Our living room/dining room (about 20' x 40' has 18' ceiling open to the second floor. We currently have a Bose speaker system connected to a Yamaha receiver. The problem is that television audio is very muddy and it's really hard for us to hear conversation in movies and shows. I am thinking that if we had more speakers distributed around the room it might get the sound closer to our ears at a lower volume and counteract the echo effect. The Bose system has 5 speakers but only one actually carries the main audio so it is never in the right place for listening. Does Sonos have speakers that we could hook up that could do this? Would they hook up directly to the Yamaha receiver or to the TV? Any suggestions to get the sound closer to our ears?

Hi There - I recently bought a new home, and there are about 8 brand new speakers pre-wired throughout the ceilings in each room. These all lead to a plate in my closet which houses all of the unconnected speaker wires (pic below). I'd like to avoid purchasing new speakers, because these are brand new and why wouldn't I just use them. Is there a SONOS (or comparable) product where I can connect the speaker wires and be able to easily control audio throughout my home? Thanks in advance!

We bought a house with a full house wired sonos speaker system. We want to convert it to a wireless system. how do we do this?