Just wondering if other people has the same issue as me out there. This will result in a replacement (RMA as Sonos calls it), at my charge (over $300) as the warranty is out.
I own 2 play 5 purchased at a different time. The oldest (2 years old) stopped working without any reasons. Once plugged in, no light, no boot, nothing. The solid light came one day, stayed on for a couple of hours and disappeared. The blinking white light came on 2 days later, blinked for a couple of hours and disappeared. Since then, the device hasn't been responding, and is impossible to factory reset after Customer Service asked me to. Sonos said they will exchange it but I will be charged $300 for it. Is this real? If I do it, Sonos play 5 Gen 1 would have cost me over $850 and I am not even sure it will work in 2 years.
Anybody had the same experience? I am not sure I will exchange it and just recycle the defective product as I am at a loss anyway. Good that I haven't added the other components as I was supposed to to make the system more complete. So just curious to find out if it happened to others.
Play 5 Gen 1 defective after 2 years
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