Spaces & Setups

I am having issues with my Sonos system that seems to have started after the latest update?  It does not matter what device I use to control the system...PC based, tablet based, phone based, wired or wireless connectivity, and do have a bridge connected wired.  The system has worked perfectly for two+ years and just started having issues recently.  It starts fine but might “crossfade” midstream during a song or just stops, then may start again after a while or just stops and I see the error message "unable to connect to Sonos player"?  I have rebooted my router and bridge a few times but nothing changes.  The player may play for a few songs then start acting up or may play for longer.  I have 4 Play 5 speakers, one Play 3 speaker, a Sonos Amp and the bridge, and was looking at adding the PlayBar, but am holding off for now.  And after having enjoyed my Sonos system without issue for a few years, I was wondering if the latest update is c

I recently bought a Beam which I am very happy with. It sounds great paired with my Sub and two Play 1s. My assumption was that I could then use the same Sub in the same room to listen to music with my two Play 5s as I have done for the past 2 years and been very happy. In order to do this Sonos support told me that I could unpair the Sub from the Beam and two Play 1s and then pair it with the two Play 5s. All good, although a bit of a clunky way to do it. The much bigger problem is that I have to re-do the Trueplay each time I swap over the Sub. As I have a room without carpet, lots of windows and a bit of an odd shape, I rely on Trueplay to make my Sonos system 'sing' (Trueplay - fantastic addition btw Sonos). I do not have time or the quiet house to do this each time I want to swap it over. I asked Sonos to put a request in for me to develop a fix for multiple Trueplay configs for my one Sub and they advised that they would pass on my request but that I should raise this in this for

Hi When i installed my beam yesterday Alexa worked fine. Today I got round to connecting the Beam to my TV - a LG UK6950PLB and the Alexa capabilities have stopped completely. I can both play music via the app, and listen to the TV through the Beam but the Beam does not respond to any voice commands. I've tried deregesting the app and the device on my phone, and can control the the TV via a echo device in the my kitchen.

I love my Sonos systems (multiple speakers). Sound is great, listening over WIFI is terrific. I'm not having so much luck with setting up my playlists. I would like to have Sonos playlists, but find creating them a challenge. Please enable drag and drop (e.g. from the queue) into a playlist. For instance, I'd like to select multiple songs from the queue and drop them into a playlist. Adding songs one at a time is tedious. I know I can drag and drop to the queue, which helps. What would help enormously is the ability to edit existing Sonos playlists with D&D. thanks a bunch!

Hello, I have Samsung QLED TV with smart remote control. Does any body knows how to set up TV remote control with Sonos Play bar? Thank you Babak

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I'd very much would like to control (or at least monitor) my Sonos system over VPN. I can control my lighting and HVAC via Lutron and my IP cameras but it appears that the Sonos iOS app only functions over the device's wireless interface (network). All that is required is a change to allow the Sonos app to use any network, wifi or otherwise. This could be implemented as a enumerated list in the app's settings where the user could enable or disable (on or off slider) each network type and then sort the list to establish a priority. I understand that there would be a delay if for example, my primary network was wifi but I was currently connected remotely via VPN, I would have to wait for discovery via wifi to timeout before the app would begin searching via VPN. This would be acceptable to me. Thanks!

Hi all I can’t get my directc remote to control my Sonos beam. I have a Samsung Plasma that I’m using the beat for my audio. I’ve made sure my directv remote know the Sonos is my audio (using the optical cable to connect the TV to the Beam). I’ve tried reprogramming the remote. Tired or changing the TV volume with my phone. Can anyone help??

Set up playbar, sub and play 1. Surround sound effects suck even on 5.1 Surround DVD. My Samsung set to surround before I select external speaker. Played with advanced settings. Not fixing product. Getting frustrated. Does Sonos offer no phone support?

Why can my nieghbor play my Sonos speakers from his home without my permission?

Hi all. I have seen various bit of info and discussion across the net saying that the LG’s have lip sync issues with the beam. Before I part with my hard earned cash, can anyone tell me what the deal is please - is it still an issue? Should I avoid buying one? Thanks.

Hi Sonos users! Here a very happy Sonos user (customer). I've been using it for a couple of months. At first I had only one speaker. Because it's expansive enough, I bought at first only one. I listened it one month and because it worked well, I bought another and formed them stereo's pair. All works fine, couple times I've got updates. Our bedroom is not big and Play ONE Stereo pair is completely perfect. I often use a timer that is very useful. It make it quiet so when playlist plays it doen't make it too long when sleeping that woudn't disturbed. We'll basically use Apple Music family package, but also the Radio and my wife loves use via Airplay2 things. We're very pleased. Interesting, how lots of people have it in the bedroom? I think it feels very nice. I just share my good opinion. 🆒

We have commercial SONOS customers that rely on the desktop app to control their system, as there is no WiFi available for mobile devices. I cannot for a minute think we are the only SONOS customers in this predicament. The latest desktop application does not allow any system management at all. We need SONOS to release a new version that will restore system management. My discussions with SONOS support were unsatisfactory to say the least, but they did suggested starting a thread to round up support for a revised controller. So come on people, lets get the ball rolling!

My TV (Toshiba 40SL412U) doesn't allow for muting of internal speakers unless a "Regza-Link" compatible surround sound system is attached to the TV. Of course, the Sonos Playbar does not appear to be Regza Link compatible.  Is there a software update that could be done to fix this issue? Or does anyone have any suggestions on how to fix this issue? I'm currently having to use 2 separate remotes (1 for TV, 1 for sattelite and Sonos) to combat the problem, which is annoying. I'm literally willing to open my TV and clip speaker wires if thats what it takes (although I haven't for fear that would detroy any pass through ability to the optical port)

I plan on setting up a wireless speaker system to my TV in my living room with a beam and a sub, but should I get two Play One’s or two Play: 5’s for the best 5.1 effect? I know the website sells a 5.1 set with the two Play One’s, but is there a reason it is not advertised with the Play: 5’s?

Connect inputs eliminate my cable TV digital input. I bought the Connect to turn my home theater system into steaming system but it eliminated my digital audio connection from my cable box. There is no digital in, only a digital out. I have high def cable box with digital out and if I use Connect, I sacrifice the digital audio connection to the speakers because the Connect only has RCA input. Digital in would be nice improvement

I have a Playbar and 2 Play 1's as surround speakers. I have a crackling / static sound periodically that comes from the left Play 1. I have run a diagnostic and the number is 1435055996. Please help me figure how to fix. I have had the set up for about 6 months with no issues. The wifi router is within about 3' from the playbar.

This is a fairly new Samsung TV and has the HDMI Arc port to which I connected a new Sonos Beam. Set up was simple and worked great. Until, the TV was turned off overnight. When turning on the TV in the morning, there appeared to be a conflict with the cable box in HDMI 1. I’ve tried everything form calling Comcast, getting a new cable box, doing several factory resets on the TV and patching Samsung through to my TV to ensure the ports were in good working condition. I swapped out the Arc connection in favor of the Optical adapter and it seems to be working now but that somewhat defeats the purpose for having the Beam and Alexa controlling the TV. Has anyone seen this happen or do you have any recommendations? Thx

I thought I'd post a brief writeup of my recent purchase of the new Sonos Amp with the aim to help those on the fence make a call based on others' (admittedly subjective) experience. The sound from the amp is fantastic. I have paired it with a pair of Bowers and Wilkins DM601 S3 speakers; previously paired to an NAD 3020 unit. The different is imperceptible to my ears. That is the highest of praise as the NAD is a fantastic amp too. There appears to be ample headroom with 125 watts per channel, though I haven't gone beyond 40% out of respect for my neighbors. Good job Sonos.

I realize that this may not have to do with the Amp specifically, but you all are such a helpful community of audiophiles that I figured you'd probably know. I was trying to watch a Blu-ray whose audio output format is DTS-HD Master Audio. I have updated my Playstation Station 3 to a version that apparently can handle that audio format. Then I have told it to convert to DTS 5.1. It's set to output in Bitstream. When watching the video, the playstation's video info does indeed show the output as DTS. It used to say DTS-HD MA before I told the PS3 to down convert (?) to DTS 5.1. The PS3 is connected to a Vizio P-Series 55" LED TV (2018) via HDMI. And the Vizio is feeding my Sonos Amp via HDMI ARC. The Vizio is set to output digital audio as bitstream also. And according to this article: https://www.rtings.com/tv/tests/inputs/5-1-surround-audio-passthrough this TV is capable of passing through DTS audio over HDMI ARC. However, there is no sound on the Amp and the TV is's info

Sonos to play an MP3 or Radio Station from VB.NET

well, sort of 😉 Just thought that I would share this with the community - I am running a sonos controller from my web browser under linux ! happy times I just installed an extension called "arc welder" (https://developer.chrome.com/apps/getstarted_arc) into my chrome browser. Arc welder lets you run android apps in your chrome browser and guess what ? the 5.3.1 apk of sonos controller for android works a treat go forth, run your sonos controller under linux. at last. All features of the android controller seem to work perfectly. Julian

Got a Beam. It sounds much thinner than my LG bar+sub that was 1/3 price 3 years ago. Quite disappointing really. I know it doesn’t have a sub, but considering it’s 3 times the price I’d expect it to be better. So now I need to either return it or bulk it up with a sub or 2x play:1. Which is better? I’m guessing the sub, but it seems even more overpriced than the beam. I could get 5 play:1’s for the price of one sub 😞

I now have 5 Sonos speakers, I never should have bought the latest 3 (playbar plus 2 x Sonos 3) as it was hard enough job with the original 2 Sonos 3 that I owned... Real hassle trying to get them grouped (wouldn't see the 2nd speaker), any changes to playing the 2 speakers (ie only 1 switched on) meant same issues. I naively thought the playbar might sort issues, it didn't. Tried "forgetting" all speakers, reinstalling controller didn't work (on both phone and tablet). Yet the cheap system in our office is a breeze, anyone can walk in, connect to wireless, download the app then control the speakers.. why not Sonos? ...Anyone walking around Edinburgh tonight might find a pile of Sonos speakers on pavement, albeit they may be in pieces as have been tossed out window.

When I share the audio from my Playbar TV input to others sonos products the audio cuts out intermittently. However, when I steam audio from an audio streaming service or another sonos device to my playbar there is no issue. The issue seems only to be "one way" and so I doubt this is a network connectivity issue.