Skip to main content
pezz
Contributor I
Jun 1, 2014 11:52 AM UTC

When I share the audio from my Playbar TV input to others sonos products the audio cuts out on the other speakers, Amp, play3 etc

When I share the audio from my Playbar TV input to others sonos products the audio cuts out intermittently. However, when I steam audio from an audio streaming service or another sonos device to my playbar there is no issue. The issue seems only to be "one way" and so I doubt this is a network connectivity issue.
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

      6 replies

      Pierre C
      Pierre C
      Retired Sonos Staff
      Jun 6, 2014 1:38 PM UTC
      Hello Pezz,

      Could you please Submit a Diagnostic and send me back the number via this tread? I will have a look at it.

      Thanks.

      Pierre
      Translate
      Help others find useful content by clicking the like button and selecting the best answer to your question.
        Computamedic
        Lyricist III
        Jul 28, 2014 4:26 PM UTC
        I have exactly this same problem.  All music sources play to the PlayBar, surround Play1s and a Play5 in another room without issue.  However, when the PlayBar is playing TV sound and it's routed to the Play5 (via Group) the sound cuts out quite regularly and even crackles on occasion.  I almost convinced myself that it's a WiFi traffic congestion issue - but it's fine on all non-TV sources.  My diagnostic no. is 3914832.
        Translate
        AronSchultz
        Contributor I
        Sep 13, 2016 1:50 AM UTC
        Having the same exact issue. What should I do to resolve this issue? 6536553
        Translate
        Christopher v.H.
        Sonos Employee
        Sep 13, 2016 11:25 AM UTC
        Hi AronSchultz,

        It would be best to work with our phone team to get this resolved. Please give us a call and reference case number: 160913-000837. Our phone number and hours are found here. Please make sure, you have your country selected, to get the right contact details.

        Regards,
        Christopher
        Translate
        Help others find useful content by clicking the like button and selecting the best answer to your question
        babydinosaur
        Contributor II
        Nov 21, 2018 11:50 PM UTC
        I have the same issue, but from a Beam. Did you get a resolution to this?
        Translate
        continuities
        Lyricist I
        Dec 29, 2018 10:53 PM UTC
        This is happening to me as well. Diagnostic #1907467764. I've tried running the Sonos network on various channels.
        Translate
        Terms & ConditionsAccessibility statement