Spaces & Setups

HelloMy topic title might sound stupid, but I have never had a sub woofer before, so don’t really know what to expect.I just bought a Beam Gen 2 and Mini Sub.Connected the Beam to TV and I CAN hear the difference compared to only the TV speakers.The Sub Mini arrived a few days later, positioned it 2 metres to the right of the Beam/TV. I think I have set up the Mini Sub correctly, white light is on.Put on some heavy metal music from You Tube…….and I don’t think there is any difference!! 😕   Question - is there a way to flick the Mini Sub on and off while listening to music, so I can see if there is a difference??Any other suggestions to ‘test’ the Sub Mini?  

Why I cannot use the forward button with calm radio. I only have stop option available

Hej jag tillhör den äldre generationen och är 63 år och inte så bekväm med det tekniska. Frågan är om det skulle finnas en vänlig själ som skulle vilja hjälpa mig fysiskt att få rätt på mitt sonos system som består av 2. St era 100 och 2 st. Play 1 en sub mini och en beam. Givetvis mot en rimlig ersättning. Jag befinner mig i Malmö. MVH Stefan Larsson 

I have a Play 5 that I want to connect to my Port (via RCA cable) which is connected to a turntable as the source. Doing so I hear no output from the Play 5 speaker.  Do I need to connect an amplifier between the Port and the Play 5? I am trying to find a use for my Play 5 since it is an older model and not compatible with the newer equipment I have. The Port correctly broadcasts to my other Sonos speakers in the house. I thought I could hardwire the Play 5 and use it as well.  No?

Well the Sonos saga continues. I lost Alexa connectivity a week ago. Since then I've changed broadband provider and router. The usual Sonos nightmare began. Difficulty connecting Sonos One to the new router, 1 still won't connect.Alexa connects, but with no functionality. Won't play radio or music and showing off-line in Alexa app.Why is Sonos such a nightmare to do anything with. I may give up and by a few Alexas and save the hassle.Any ideas????

Hello! I have a feature request - front left and front right channels. I think the wider sound stage will sound better, and Sonos can sell us more speakers in the process :) Hopefully it’s implemented in a way that gives us options like using all drivers vs turning off redundant drivers. But the important thing is we retain that option (much like full vs ambient sound for surrounds.) Thanks!

Do we know when the Alexa Voice Control Playback failure ticket will be resolved?  9 days and counting.

I can NOT believe i have spent hundreds and hundreds of pounds on the new Sonos move 2 and two roam speakers only to find out they cant be played at the same time via bluetooth using my iPhone 16 pro max what an absolute JOKE !!!! So unhappy 

I a great vinyl collection that I originally had connected to a Denon AVR, def tech speakers and sub, and an audio technica turntable.  It sounded very good, but I wanted to go wireless for a lot of reasons.  I gave the speakers and receiver to my daughter and replaced them with 2 Sonos ONE SL’s,  Beam, and Sub Mini.  It didn’t occur to me that they weren’t Bluetooth compatible.  Now I have all these great albums but no ability to play them since the Sonos aren’t Bluetooth compatible.  I’m open to buying a new receiver but am not sure which one to buy.  Any ideas?

About 4 weeks ago Alexa says “playing Jimmy Buffet on Pandora, hmmmm I’m having trouble playing that right now”Disconnected my router, unplugged my Sonos speakers, unlinked then relinked Amazon music and Pandora in the Alexa app, deleted the Alexa app and reinstalled it. Can’t get Alexa to play any music. Anyone have similar problem? Or fix?

Is it true that the iOS app and the soundbar have to use the same SSID even 2 SSIDs are on the same network?

Hi all, so I am dealing with an extremely frustrating issue involving connected services in the app.  One particular account (Audible) wasn’t working right (would only list items in my subscribed library but not play them) and so I figured I’d remove it and re-add but all the Sonos Android app does is give an error saying the account can’t be removed.  Nor can I add another instance of (more errors).  I tried the same on another phone.  I also tried the Windows app and it shows all my other connected services but not this one.  Trying to add it again in the Windows app also results in errors.  Why is Sonos being so stupid about this?  Tech support did not provide any solution and I’ve done all the useless restarts of routers, apps, etc.  Is there really no way to force remove a bad service connection from the list?

Hi everyone.I'm building a Sonos system for my TV room. The TV is large (a 77-inch OLED Panasonic), but the room is quite small (about 13 square meters). Initially, I wanted to limit myself to just the Arc Ultra soundbar, but then, after researching online, I became curious about adding a pair of Era 300s.I tried moving the sofa about 20 cm away from the back wall, and I think I could fit the pair of Era 300s in this space (between the wall and the sofa), on their dedicated stands. It's not ideal for the room's design, but at least, since they're not wall-mounted, everything is reversible. So, to my question: the room is small, and I'm not looking for realistic explosions and extreme bass: could a system like the one described work very well, or would the overall sound be unbalanced, with a sort of "hole" in the low-frequency region? To be clear, would I be building a castrated system?My problem isn't budget, but rather a concern about not saturating a rather small space.Thanks, Robert

Trying to play single songs through the app but when I search for a song all I get is album and station suggestions. Maybe I’m missing something. 

I currently have one Era 300 (used for record player with line in), two Era 100s used as surround with my Beam Gen 1. I am torn between what to do for an upgrade. I want to stay around the $500 price point. Any suggestions or recommendations? My ideas are buying the sub mini, or buying the Beam Gen 2.

Hi there. I’ve just installed some Sonos speakers to replace my Amazon Echos. The Sonos Speakers installed easily and I have just about got the interface with Alexa sorted out but it was a painful exercise. My problem now is that SVC doesn’t respond correctly. If I say to my Dining Room speaker “ play music in the bedroom” it plays on the dining room, the speaker I spoke to. The same happens if I ask the living room the same question or a similar request. Basically SVC doesn’t seem to recognise the other speakers even though they show up correctly in the app and I can select which speaker is playing. Worryingly I spoke to Sonos support who told me speaker selection can only be done in the app then sent me an email with a link that told me that it can be done with SVC!  Has anybody else had this issue and did you find a fix? I would appreciate any help anybody can offer.  Thanks in advance. Keith. 

Can’t get the microphone to work so not able to connect using alexa

 Hi Sonos community! I'm in the planning stages for a new sound system in our unfinished basement and Sonos keeps coming up as the gold standard for ease of use and multi-room flexibility. We're about to start finishing the space, so now's the perfect time to run any necessary wires. I'd love your recommendations on speaker models, placements, and connectivity to make this seamless.Basement LayoutThe basement is shaped like a capital "T":Top bar of the T: 16' wide x 43' long, split into: Left side: 16' x 17' TV/living room. Right side: Wet bar/kitchen area. Stem of the T: Open 20' long x 15' wide hallway (pool table/game area) connecting to the top bar. Exterior access: Slider door from the game area to a covered patio (13' x 15'), opening to the backyard for outdoor use in spring/fall.Here's a rough diagram of the layout: Google Drive LinkGoalsWhole-space audio coverage (TV room, bar, game area, patio/backyard) with the ability to group/ungroup zones via the Sonos app (e.g., TV-only

Here in Canada, Costco has been selling SONOS products for a couple of years.  In one warehouse, the stock, like Era 100, Move 2 and Beam have been on display from at least January 2025. This i know because of a labelling error which caused Costco staff to remove some of the labelling. Soooo, suddenly with the PRICE INCREASE,  this old stock has gotten veery expensive. Some Costco staff have commented that they wish Costco would stop carrying the product because they may sell one item a week….tariffs? No...greed.

I had my Sonos Arc Soundbar receive commands for Hunter Douglas shade operation.  Alexa still responses to commands but in Alexa is completely silent during operation, no sounds.  It had been working for years but suddenly a couple weeks ago it remains silent.  It’s nice to here the activation sound, not hearing it I don’t know if the command was received.

The phone calls on ACE are not so great, i’m coming from a Jabra which were better with the boom. Im hoping there is a small usbc boom mic i could use into the ACE, similar to https://www.sennheiser-hearing.com/en-CA/p/hd-500-bam/cmfl7c8rilqh007umr1do6wyc/

I’m confused about the benefit of a wired connection. Past products created their own private wireless (mesh) networks should any Sonos supporting product be hardwired. Great, but new products don’t use or have that feature. So, what are they doing now talking wired/wireless? They still reference ‘first-wired product’ as the point where the system will utilize wired. Okay, so let’s say the soundbar gets cabled with two 100 surrounds and a sub remaining wireless. The HDMI/TosLink input may be decoded at that device (soundbar) where respective Dolby channels are sent  back to the WiFi router then to wireless devices - all in sync. The ‘first’ product must have considerable traffic receiving packets and sending packets while others basically receive only.However, they say you can wire  ‘any’ product in the system which makes no sense why a down-line sub or rear would lighten LAN traffic. Sure, 100’s can play music or a line input in stand-alone but can they decode and distribute a Dolby i

Hi everyone,I’m trying to decide between the Sonos Arc and Beam Gen 2. I can get both for roughly the same price (Arc is actually €50 cheaper), and I’m finding it hard to choose.A bit about my setup: TV: 65″ with HDMI eARC Room: Medium-sized living room Use: Mostly Netflix, Amazon Prime, Disney+, movies, and music Here are the two options I’m thinking about: Beam Gen 2 + Era 100 pair + Sub Mini Arc standalone bar and later add  Sub Gen4 Arc + Sub Gen 3 or 4 now, and maybe add Era 100/300 as rear speakers later I’m looking for good movie immersion, clear dialogue, and solid music performance without going overboard.Given my TV and room size, would you go Arc now or Beam + surrounds? Any advice or real-world experience would be super helpful!Thanks!Ashu

I have a TCL QM8K and for the first months with my setup everything was working fine. I have the Beam Gen 2 connected to the ARC port of the TV and Play:1 as surround speakers. I was able to play movies with AAC 5.1 or 7.1 with no problem. Now the movies with AAC only plays as PCM 2.0. I have no idea if it was an update that caused this. I even downgraded my TV OS to see if that was the problem but it wasn’t. I have a huge catalog of movies and a lot of them are only in AAC multichannel. I don’t know what to do. 

Hi group. I just picked up a OPPO UDP 203 which has 3 HDMI ports. One in and 2 out (one for audio only). BUT more importantly the unit has 7.1 Analogue audio RCA outs that APPARANTLY can be used simultaneously with the HDMI outs. My question is. Could I send the two left and Right RCA outs on the Oppo to my external Hypex Ncore 500s (which power two towers. while simultaneously sending the HDMI data to my TV which in turn is sent to my 7.1 ARC/sub/100 system and thereby adding a physical [pair of front left and right speakers that are truly playing only those respective channels? I am going to try it but I suspect the issue will be a Syncing one? Thoughts All?