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Best answer by Corry P

Hi ​@Marcello1962 

Welcome to the Sonos Community!

I’m sorry to hear of this issue you are having with the Desktop app for Windows crashing on launch.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - they will be able to assist.

I hope this helps.

2 replies

controlav
controlav
Lead Maestro
September 15, 2025

Wow, its been a long time since this old problem has been reported. I never did see a solution for it.

Try one of my Windows apps (see profile).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Corry P
Corry PAnswer
Sonos Staff
September 19, 2025

Hi ​@Marcello1962 

Welcome to the Sonos Community!

I’m sorry to hear of this issue you are having with the Desktop app for Windows crashing on launch.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - they will be able to assist.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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