Spaces & Setups

It looks like Sonos is about to sell different color Roams...The file name of the image in this email is “Roam_Colors_Launch.png” 

Has anybody experienced problems with their desktop app after updating macOS to 12.3.1?when I open the app I get the spinning beachball of death and message that it’s searching for my sonos system. Every thing was fine until this update, and my iOS apps work fine on phone and iPad. My system has both wired and wireless components , but nothing shows up on the desktop app. I’ve tried deleting and reinstalling the app but when I click on join existing system the veachball e turns and will spin to the end of time if I let it.

So, I got the fancy email for the new Roams. It says 0s all the way around which means I should be able to order but yet when I click it goes to a dead page and I can’t find it on the website. HELP!

Hi allI have a LG CX connected to a Sonos ARC via eARC and HDMI 2.1 cable. I use the internal PLEX webos app to play back a variety of ripped media.Plex server is running latest verion on Windows 11. Ryzen 5950x, 32GB Ram and RTX3070 gfx card. Enough to handle just about anything.Sonos ARC doesn't supports DTS after update (convertes to PCM I believe)The LG CX doesn't support DTS at all but pretty sure was updated to support 8 channel PCM. It will support TRUE HD + ATMOS via HDMI from an external source (bluray player etc). Internal sources (apps) will not passthrough True HD.The TV HDMI sound output is set to passthrough (webos settings).Plex webos app on LG CX set to accept all sound formats except DCA/DTS.When playing media back via the Plex app TRUE HD is converted to Dolby Digital+ by the Plex server (confirmed by looking at Sonos app and plex dashboard).DTS (unsupported by TV) is converted is to AAC by the Plex server (confirmed by plex dashboard). However the Sonos app shows Dol

Hi Community - will I lose any sound quality, create lag, or run into compatability issues in this setup? + Projector (back of room ViewSonic px701hd)+ AppleTV/AmazonFireStick/Roku Stick - directly connected to projector with HDMI+ Sonos Connect Gen 1 - running optical to HDMI output adapter out of Connect and HDMI cable into projector (no eARC avail)+ Sonos Beam - at front of room wirelessly bonded via Connect+ 2 Sonos Play:1 - back/side surround speakers wirelessly bonded via Connect I assume running a direct line across the room out from projector 3.5mm and converting to optical for Connect wouldn't gain anything? Or even degrade? I'm a bit confused what actually introduces lag that people talk about in this forum, since I don't use network/cable TV, hopefully I'm not introducing that? Am I right to assume compatibility of Sonos mobile app won't be an issue as long as I get a Beam Gen 1? I believe Beam Gen 2 and Connect Gen 1 don't like to be on the same app. I already have one of t

Ok, I’ve seen some old articles saying you’ll likely not have Sonos in your car… well if figures that since March 2022, Sonos does make systems for the car, starting with Audi… Well, I’ve got a new Audi now and had no choice but to have Sonos with it… now, I have no other Sonos product… only the Sonos system installed in my car. Does the App connect if you don’t have it registered with any other product? is this something that Sonos is thinking of bringing to the car (if it’s not available yet)? Do you generally need the App as a way to fine tune the quality of listening? Because I haven’t been able to balance the system to sound good enough (using the controls from the car)...

Other than the quality of sound and assortment of apps, what real services are provided for listeners? It’s a shame the list does not go on, and simply ends there. It’s a product that doesn’t allow use without Wi-Fi and doesn’t have an option for headphones. I’m proud to have persuaded fellow friend from indulging in the same misadventures I have when it comes to buying constrained speakers. Why have rules or limitations on sound?

Why does sonos have such limitations to uses with the device? Other than the quality of sound and the assortment of apps, there is truly no reason to by a product that doesn’t allow connectivity without internet and can’t even connect to a pair of headphones. I’m glad to have persuaded fellow friend to avoid purchasing this product -- as I so deceivably did.Goodbye sonos, a cautionary tale for any fools willing to buy such a foolish product

There have been previous threads addressing voice calls on Sonos; however, it has been two years since any threads regarding voice calls have been open. I think with the addition of the generation 2 Sonos One device that inherently supports Google Assistant and Amazon Alexa it is time for the development team to take a look at enabling voice calling on the Sonos devices that support Amazon Alexa or Google Assistant. I think the community and consumers would react very positively to the addition of that feature, but would also appreciate justification if it is not possible for that feature to be developed at this time.

Hi! I’m a music teacher with a Smart Board with wimpy speakers.  Can I connect to my Beam with S/PDIF?  3.5mm?  HDMI OUT (I don’t know if this port is ARC.). Thoughts or experience? Thanls!

How can I listen to Qboz in Sonos in Brazil?

Hello and thank you for allowing me to join the group!!   I am looking to purchase a Portable Blue tooth speaker. I have narrowed my choices between the Sonos Roam and the JBL Charge 5. I am torn between the two. I really like the versatility of the Roam but am not impressed with the reviews about the battery life, sound quality, inability to connect , soundstage, and distortion and higher volumes. The Charge 5 seems like a better choice regarding these aspects but it lacks all the possible features of the Roam. I really like the AirPlay feature of the Roam but if it is troublesome, I would be very frustrated with the Roam.    I was hoping for some guidance and input from anyone who would offer some advice in which may be the better choice.  Thank you so much for any help!! 

Hello, I have a Simfonisk frame speaker and I am interested in use as a speaker for a microphone, ..... there is any microphone that I can use with this speaker?? Any app?? Do you sell any wifi microphone that I can hook up with this wifi speaker?? I will appreciate your help please.Thanks

I've just bought and set up a new sonos Arc, every time I try to turn the volume up it resets to 15%.I've been through all the settings, loudness is on night mode is off, I've checked volume limit, that's set to 100%, this happens on all sources, tv, music streaming, blu Ray player, I'm not sure what to do, is this a return item 😢  I hope not.Any help greatly appreciated I've submitted a diagnostic number 149572032

It was talked about this product, if it is as described in the leaks, being a good secondary/small tv as well as potentially a rear surround instead of Ones. However, I am wondering if it would be a good computer speaker as well you would just need an optical to headphone jack converter which would be wildly available. Thoughts?

In my Sonos app i have a connect:Amp, a Play:1, a Move, a Sub and an Amp registered. However when I log onto sonos web it says no products registered. From a daily usability aspect I do not think this matters. But I am unable to benefit from Sonos upgrade discounts because it get the message that I have no Sonos products eligible for upgrade discount.How do I register my Sonos products on sonos web?Thanks

Hi guys, I am a fan of both Sonos and Soundtrackyourbrand. One of the cool features in SYB is the smooth scheduling option. any chance to see this working when playing through the Somos app? Thanks Toller

Yandex Music got disabled in the Sonos app and turned my Sonos devices into bricks. No announcements, nothing...just a message that the service is no longer available.I understand that you want to support Ukraine. I get it and there are lots of better ways to do it,  but that has nothing to do with music. Yandex wasn’t even sanctioned by EU nor US.I loved sound of Sonos from the first time i heard it and i even purchased the Beam without checking that it can’t work over wi-fi/bluetooth.

InSubject: Sonos - Here to Help Hi [removed],Patrick forwarded your note along to me as I am a supervisor here at Sonos. Your case has been assigned to our team here at Sonos Customer Experience.Thanks for bringing it up. I will be more than happy to take a closer look at your issue. Do you happen to know the previous case ID of your recent contact with our support in order for me to investigate further? If you have any additional questions or if there is anything else I can assist you with, feel free to reach out by replying back to this email and I’ll be happy to help. Here is your case ID: [removed].Regards,--------------- Original Message ---------------From: [removed]Sent: 5/5/2022 8:43 AMTo: ceo@sonos.comSubject: Lack of service(unable to produce/fill RMA). Good evening, Mr. Spence  I call about a  defective product (Move).  Tech and myself went through  trouble shooting (which he was very poor at his skills reading from prompts).  Which took over 40 minutes.  After trouble shoot

Hi, I have a Sonos Beam and two Play:1s connected to a Samsung TV in our living room. I also have a Sonos Connect connected to a turntable in the living room, and when I want to listen to that I’ll group it with the Sonos Beam so the music plays through that and the Play:1s.The problem is that when I then ungroup the Beam from the Connect to use the Beam with the TV again, my Samsung TV no longer recognises it. I usually end up have to unplug all of the HDMI inputs to the TV and plugging them back in again, starting with the Beam. This is a bit of a pain as the TV is on a wall bracket and it’s not easy to get at the HDMI sockets at the back of the TV.Does anyone have any idea why this might be happening, and if there’s a way to reconnect the TV and the Beam without unplugging everything? Turning them off and on again doesn't seem to work.Thanks!

I finally found a work around for playing music on my android phone on Sonos speakers.  I was dissatisfied with using the Sonos app because: 1) Sonos does not sort folders or artists alphabetically (making it extremely difficult to locate a particular artist among 600+); and 2) the Sonos equalizer is too simple (one knob for bass - one knob for treble). The solution is remarkably simple: install the  BubbleUPNP and cast your favorite android mp3 player app, podcast app, or other android audio stream.  I have seen numerous forum inquiries about this issue, but none of the responses have descibed this simple solution. I am so delighted that I can now play music from my phone to Sonos speakers with total ease. 

Hi, My Sonos Move is connected to my windows 10 laptop using bluetooth. Everything works fine, I can play movies with VLC and hear sounds, listen to music etc. UNTIL I launch my browser (chrome but same problem with edge).For example if i launch a video on youtube, while the video is playing I have all the sounds of my computer with the sonos move, but if I pause the video, I won’t hear any other sounds coming from my computer. That means that if I’m watching something with VLC and i pause a youtube video, i have to close my browser, disconnect and reconnect the sonos move via bluetooth to the laptop to be able to hear the sounds from VLC again.I think it can be due to some controls done in youtube or netflix websites, but i’m not sure how to fix it. Any ideas ? Thanks

Playlists are no longer showing up on the My Sonos tab of the app. Yet I can add tracks to my playlists and they all show up in that dialogue. How do I get playlist back on the My sonos tab?

My system works fine, hardware and Sonos apps (everything is up to date), except this notice/message appears now and then very briefly when Sonos app/controller on my Windows 10 computer is started: "You need to set up at least one Sonos speaker to get the music started. Open the Sonos app on a mobile device to continue". Two buttons: "Get the mobile app" and "More options" It disappears very fast and the Sonos controller opens normally as usual and works fine. Is something wrong?

A little background information.  My current setup is a sonos arc, sonos gen 3 sub, sonos amp powering speakercraft Crs6 roof speakers.  I have sonos in ceiling speakers (purchased before I bought the house the setup is in) and found I have a mounting depth issue for the ceiling speakers.  The sonos ceiling speakers need 4.75” depth and I have 4”.  I am very handy with wood working and could make trim rings to drop down the ceiling speakers 3/4” but I guess my question is: is it even worth the trouble?  Are the sonos in Ceiling speakers going to be worth it for the true play tuning or should I just get a different high end lower profile roof speaker?