Spaces & Setups

I have an arc and bonded amp surround speakers. Works well for movies but I would prefer to only have the amp surround speakers playing full music. I don’t like the way the arc sounds with music. Can Sonos please add an option to disable arc during music playback so the amp can be the only speakers for music? Otherwise the system works well with TV.

We have 3 Sonos speakers in a holiday let apartment and up until now they have been working fine, however now the app is saying it needs to update as soon as you go on to it (no chance to do anything else). For the update to go ahead it is asking for login details, however we don’t recognise the email address it is asking for so we are assuming a previous guest added their details at some point. Does anyone know if there is any way around this as at the moment the speakers can’t be used?Many thanksLuke

The status LEDs are disturbing at night, or when watching a movie with  the Roam in front of a tablet. Especially the bright BT LED.Is it possible to switch them off?

I have an LG Oled TV → 55”, 18 kilo heavy, 1228 x 749 x 220 and it’s resting on it’s own foot (is that the correct English term for it?). It’s not mounted on a wall. LG seems to make tv’s with a very low mount, so if I put a soundbar before it, the soundbar will actually be slightly infront of the TV. This is what is currently keeping my from pressing the buy option for a Sonos Arc. I’ve looked a bit, but aside from finding reddit topics where people put tv’s on books, construct their own solutions and one person even putting the soundbar behind the tv (eeh..) I didn’t find much in terms of a solution. yet I cannot be the only person with a non-wall mounted LG tv that wants to use a soundbar I think? Does anybody know of any good solutions? Esp. for such a heavy TV. Preferably something that also is not bad to look..  

Hi, I just got off the phone with a Sonos Support rep who insisted that Trueplay will not compensate for distance (L/R balance), even in a home theatre system. Is this really the case? I have an Arc/one:SL/Sub3 5.1 system in which the right surround speaker is slightly closer to the listening position than the left, which makes it sound louder. I've tried tuning with Trueplay multiple times but it does not improve. Curiously enough the "speaker distance" settings with Trueplay off does not seem to make any difference to balance either.  I must say that it seems very weird to me if Trueplay does not compensate for speaker distance and there is no manual way of doing it.

Roam is set up and working on an existing sonos net (Boost) network. How do I switch to a separate WiFi network? 

I’m hoping someone from Sonos can check out my order and give me an ETA on shipping.Tried contacting Sonos via the online email form, but have had no answer from them at all. 

So here is the situation. I have a beam and two sonos 3's in my living room. They are on S2. I really want to play my vinyl on sonos but can't afford to spend that much. Someone will sell me a play:5 (1st gen). If I get that, will I be able to plug my vinyl player into that speaker and it play through all my sonos speakers? I understand I might have to downgrade to S1 but from what I read that isn't that difficult or an issue. Any advice would be very welcomeThanks 

Hello,I would like to trade up sonos bridge to get 30% discount but i don't see it in my New account with Sonos Beam, Sonos Move and Sonos Play one X2. How Can i do?Thank you

I`ve got the TV connected to a Sonos bar and there are also two Sonos speakers at the back of the room. The Sonos Controller recognized it all as Living Room. The TV appears as a Source in the Sonos Controller. This works okay when I watch TV.I`ve got other rooms set up as well. I`ve created a group called Whole House which includes all rooms except the Living Room. This works okay when I listen to music.Question 1 - Recently, one of the rear Living Room speakers has been lost from “Living Room” and has appeared as a new room called “Den”. So when I watch TV, I need to group Living Room with Den so I can hear the TV through both rear speakers. Do I just need to Pair it with the other rear speaker?Question 2 - When I`m playing music in the Whole House group, I want to hear it in the Living Room as well, so I add the Living Room+Den to the Whole House group. However, this means they don't work when I watch TV, so I then need to remove the Living Room+Den from the Whole House group. Befor

Got the new roam and connecting to to a group of 2 other speakers.It sits in the same position in my house.I can see all three in the group, however the roam doesn’t have any sound.The only way I can get it working is to ungroup and regroup them. I spoke to Sonos who suggested I ungroup everything, then start witht the roam adding the other speakers.It works for a while, then when I go back to it a few hours later the group is the same but the roam is not playing.I’ve had no other issues with my sonos speakers other than this - its becoming really annoying - i am seriously thinking about returning this for a refund.

HI - I am having a problem seeing my “imported playlists” after doing some iTunes maintenance this week. Here’s what I’ve done. Created a new share on my Synology NAS. This is \\192.168.1.2\AppleMusic On a new PC build, I installed iTunes, mapped a network drive the above share as M:\ and told iTunes that’s where my library is.  On the new iTunes install, I downloaded all my files (~9300) via iTunes match. They are now in the share. Told Sonos that that the file share is a music library folder Re-indexed the library in the controller “Consolidated” the iTunes library a few times. All songs, albums, and artists are available in the Sonos App. Playlists are not. The playlists are visible in iTunes and work fine. I have tried copying iTunes Library.itl into the share and re-indexing but it didn’t work. I know I’m missing something simple. LMK if you guys have any thoughts! ThanksDave

I have my turntable (Pro-Ject: T1 BT) plugged into the Port and when playing a record the autoplay does not start. However, I can go into the Sonos app and select manually Line-In as the source and the record will play into the room to my Beam.  I have rebooted the system and no dice. Pretty frustrating that Autoplay doesn’t work and having to select the source manually every time. 

Hi, long time Sonos user w/ multiple products with a very unusual question. We have a new aussiedoodle pup who is very curious.. recently we found him chewing on something under the couch. Lo and behold, he managed to scrape off the sync button for our Sonos Sub and mangle it good. He didnt swallow it.. but I sure could use a replacement.  Sonos.. or anyone, could you help me get a new sync button for a Sonos Sub Gen:1? We will try to keep Zorro away from it. Zorro thanks you in advance. 

I am trying to connect sound bar to TV. I have don’t have any more HDMI ports on TV. So I am using the optical cable with HDMI cable, went thru all steps and app says connected by there is no sound going from tv into sound bar. 

Pre-ordered the roam on 03/09 and recall seeing a delivery date for 04/20 but now I don't see anything indicating that date. Are there any updates for pre-order delivery timelines?

Hello I’m considering buying something like Cambridge audio Evo 75 or Cambridge cxn v2. Question is: if I connect any of these devices from pre out to play 5 line in, I’ll be using the Sonos dac? How will sound quality would be versus direct streaming from iPad ?   

Hi, When my I change the channel on my Sky Q box from one broadcasting in DD2.0 to one broadcasting in DD5.1, the Beam goes completely silent. The only way to bring the audio back is the turn the Sky Q box off and on, or to reset the input of the Beam to TV. I’d hope that this could be fixed as its really annoying.The beam is attached via ARC to my LG 43 UM7500PLA with hdmi-arc set to pass through, I’ve also got 2 ikea simfonisks connected as surrounds. This same “bug” occurs when connected via optical, leading me to think the issue is with the beam rather than with my tv or Sky Q box. I’m willing and open to being corrected.Once I’ve power cycled my Sky Q box or reconfirmed the TV input to the beam, when going back to a DD2.0 broadcast the beam from the DD5.1 broadcast the beam behaves just fine. Diagnostics number 1069721209Any help would be great, thanks very much. 

Hi Everyone  I am not super tech. Suddenly most of my zones say INCOMPATIBLE. I clicked the update and it says there is a problem . I did retry a few times but still nothing is happening. Please help.   

I can not add anymore my two standalone Play:1 speakers to my Playbase as surround speakers. My Playbase is connected via Ethernet. My Play:1 are WiFi connected. After the surround wizard the app shows me an error than not all speakers could be added and I can do a retry. But if I just swipe down the error msg it shows me both Play:1 speakers as added. In fact only one is added to my Playbase and the other not. In Trueplay calibration wizard only one Play:1 Speaker and Playbase is playing the test sound. The ohter is quiet.Even after a full factory reset of all speakers. Same behavior.But my two Play:1 speakers can be used as Stereo Speakers, this works fine.What is wrong here?Diagnostic # 1265119658

Hi - is there any way that I can stop my TV (LG OLED) from always connecting and playing audio to my Sonos Amp through HDMI ARC? When I manually select the internal speakers on my TV, within a few seconds it reconnects to the Amp via ARC.I’d turn off the Amp if I could but it doesn’t have an off button! The reason I want sound through the TV speakers is because they are much quieter and we don’t hear them when the kids get up early and start watching TV.Thanks

I have a laptop that i would like to get on my Sonos system. Is it best to buy the new five with a Line in or should it be the port. If i choose the new five would the Sound come out on all my speakers

Moved house, now have BT Full fibre Halo whereas old hoise was on VodafoneHad Sonos products for last 8 years, now around 10, without any issues. Our new house has full fibre system supplied by BT has full access speeds at the hub circa 150Mb.Yet around the house, from 1m to 10m away from the router the speed through Speedtest barely reaches 90Mbs just a meter away, Now TV (wired) has the spinning logo during viewing. Use a Boost off the router, all other Sonos appear off this port (BT Hub Manager) as thick walls, and ceilings Downstairs: Boost, Sonos One, Two Play3s, (Beam or Arc coming soon) (sold PlayBar & Play 5)Upstairs: Sonos One, two Play 1s BT claim it is the SONOS system that is at fault and is a know problem  ? ? ? ? !!!! The Boost Anyone any ideas of pointers or set-up advice I can rebuff them with as I never had this with Vodafone. 

I got my Roam on Tuesday. I set it up and could play it on both Wifi and Bluetooth. I was still getting to grips with it and I somehow managed to lose the Bluetoth functionallity. I managed to reconnect to wifi but since then I can not set it up for Bluetooth. I am pressing the button on the back but the only light that appears is the white one which is either constant or flashing. The orange light appears at the bottom too.Any ideas how I can sort this out please? PS When it works it sounds superb. 

Want to use amp (older white version) with sub for music and arc for tv, can the sub connect to both devices, so when watching tv the sub is controlled by arc, and when listening to music it’s controlled by amp.