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Squeeam
Trending Lyricist I
April 22, 2021
Answered

Bluetooth and Roam

I got my Roam on Tuesday. I set it up and could play it on both Wifi and Bluetooth. I was still getting to grips with it and I somehow managed to lose the Bluetoth functionallity. I managed to reconnect to wifi but since then I can not set it up for Bluetooth. I am pressing the button on the back but the only light that appears is the white one which is either constant or flashing. The orange light appears at the bottom too.

Any ideas how I can sort this out please? PS When it works it sounds superb. 

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    TimInLondonAnswer
    Lyricist III
    April 23, 2021

    SOLVED !

    I got some help via technical support online.  The instructions are wrong, and the solution is simple, as follows:

    The instructions currently state:  “Press and hold the button on the back of Roam…...”

    What you should do is this:  “Press the button for 2 seconds then release it to put the roam into pairing mode”

    Works now.  Phew.  Thanks to Marie Leslie L for the technical support.  Hopefully they’ll update the instructions.

     

     

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    17 replies

    JayRych
    Lyricist III
    April 22, 2021

    It only works one or the other. If it picks up your wifi system the blue tooth will not come on...if its not picking up a wifi then it switches to bluetooth. That how I understood it.

     

    j

    shfawaz
    shfawaz
    Prominent Collaborator I
    April 22, 2021

    I’m having the same issue. I cannot even get it in paring mode. Following all directions verbatim. On wifi sonosnet, no problem. Trying to pair via bluetooth? No go!

    "I alway listen to my music intravenously"
    BMF
    BMF
    Prodigy III
    April 22, 2021

    I had this issue too, the way I got it to work was to long press the power until it turned off, then powered it back on….. THEN followed the Bluetooth pairing instructions, before it had a chance to go into power saving mode.

     

    It may work the same way if you are playing something via WiFi mode as it is not asleep then.

      shfawaz
      shfawaz
      Prominent Collaborator I
      April 22, 2021

      Thanks for the reply

      I had this issue too, the way I got it to work was to long press the power until it turned off, then powered it back on….. THEN followed the Bluetooth pairing instructions, before it had a chance to go into power saving mode.

       

      It may work the same way if you are playing something via WiFi mode as it is not asleep then.

      Still no joy for me.

      "I alway listen to my music intravenously"
      shfawaz
      shfawaz
      Prominent Collaborator I
      April 22, 2021

      Looks like a software update did the trick. I’m on bluetooth finally. Check for one if you’re having trouble. 

      "I alway listen to my music intravenously"
        TimInLondon
        Lyricist III
        April 23, 2021

        Having the same problem here.  
        I tried to use my new Roam in the park, but it does not seem to be paired, and I cannot pair it.

        Frustrating. 

        shfawaz
        shfawaz
        Prominent Collaborator I
        April 23, 2021

        Having the same problem here.  
        I tried to use my new Roam in the park, but it does not seem to be paired, and I cannot pair it.

        Frustrating. 

        Have you tried updating the Roam via the Sonos App to check for an update. I had all kinds of trouble and once I updated, no problem. Obviously you need to check while on WIFI connected to your Sonos system to do this.

        "I alway listen to my music intravenously"
        TimInLondon
        Lyricist III
        April 23, 2021

        Hi Shfawaz,

        I’ve tried that.  The S2 app says that there are no updates for my system.

        Tim

          TimInLondonAnswer
          Lyricist III
          April 23, 2021

          SOLVED !

          I got some help via technical support online.  The instructions are wrong, and the solution is simple, as follows:

          The instructions currently state:  “Press and hold the button on the back of Roam…...”

          What you should do is this:  “Press the button for 2 seconds then release it to put the roam into pairing mode”

          Works now.  Phew.  Thanks to Marie Leslie L for the technical support.  Hopefully they’ll update the instructions.

           

           

            TimInLondon
            Lyricist III
            April 23, 2021

            It only works one or the other. If it picks up your wifi system the blue tooth will not come on...if its not picking up a wifi then it switches to bluetooth. That how I understood it.

             

            j

            Hello JayRych,

            It seems that you can switch between them.  While troubleshooting the same problem, I thought that maybe the issues was that I was connected to Wifi but that’s not the problem.  You can manually move it over to bluetooth and use it as a bluetooth speaker even though the Sonos app still recognises it.
            The problem was poor instructions on how to pair (see my other post)

            Tim

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