Trending Lyricist I

Answered

Bluetooth and Roam

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I got my Roam on Tuesday. I set it up and could play it on both Wifi and Bluetooth. I was still getting to grips with it and I somehow managed to lose the Bluetoth functionallity. I managed to reconnect to wifi but since then I can not set it up for Bluetooth. I am pressing the button on the back but the only light that appears is the white one which is either constant or flashing. The orange light appears at the bottom too.

Any ideas how I can sort this out please? PS When it works it sounds superb.

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TimInLondonAnswer

Lyricist III

SOLVED !

I got some help via technical support online. The instructions are wrong, and the solution is simple, as follows:

The instructions currently state: “Press and hold the button on the back of Roam…...”

What you should do is this: “Press the button for 2 seconds then release it to put the roam into pairing mode”

Works now. Phew. Thanks to Marie Leslie L for the technical support. Hopefully they’ll update the instructions.

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pich69

Lyricist I

SOLVED !

I got some help via technical support online. The instructions are wrong, and the solution is simple, as follows:

The instructions currently state: “Press and hold the button on the back of Roam…...”

What you should do is this: “Press the button for 2 seconds then release it to put the roam into pairing mode”

Works now. Phew. Thanks to Marie Leslie L for the technical support. Hopefully they’ll update the instructions.

That’s not working for me I’m afraid. I’ve had my Roam for 4 days and I simply can’t get it into Bluetooth mode. If I’ve not managed by Monday, it’s going back for full refund. Very disappointing product so far

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TimInLondon

Lyricist III

SOLVED !

I got some help via technical support online. The instructions are wrong, and the solution is simple, as follows:

The instructions currently state: “Press and hold the button on the back of Roam…...”

What you should do is this: “Press the button for 2 seconds then release it to put the roam into pairing mode”

Works now. Phew. Thanks to Marie Leslie L for the technical support. Hopefully they’ll update the instructions.

That’s not working for me I’m afraid. I’ve had my Roam for 4 days and I simply can’t get it into Bluetooth mode. If I’ve not managed by Monday, it’s going back for full refund. Very disappointing product so far

Oh dear. Maybe there’s a firmware issue with them, and they behave differently. Mine did not go to Bluetooth mode with a long press, but did when I pressed and released. Seems that this is an issue that they need to look into. If you get it to work, please let us know what you did. Good luck

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pich69

Lyricist I

Many thanks. I finally solved it this afternoon. The Roam isn’t a purely Bluetooth speaker. The instructions in the box suggest it is. It’s not. You need to connect it to Sonos first. This enables Bluetooth. And completes firmware upgrades etc.

My home setup is on S1. The Roam is only S2 compatible. I needed to download S2 using a new account, connect the Roam, upgrade the Firmware. Then I deleted the S2 App. Now it works on Bluetooth. But not on my home Sonos system. Very very annoying.

shfawaz

Prominent Collaborator I

I have 18 zones with about one-third not S2 compatible. I’ve invested too much in my Sonos system since I became a fan the day they launched that I’m not willing to move to S2 just yet. The discount codes are a joke! Only product I have on S2 is this Roam. And now this morning, it refuses to even power on after finally figuring out the whole bluetooth dilemma (see my post on another thread). Perhaps the Roam is simply one product I can live without. My Boom works great anyways.

"I alway listen to my music intravenously"

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SqueeamAuthor

Trending Lyricist I

SOLVED !

I got some help via technical support online. The instructions are wrong, and the solution is simple, as follows:

The instructions currently state: “Press and hold the button on the back of Roam…...”

What you should do is this: “Press the button for 2 seconds then release it to put the roam into pairing mode”

Works now. Phew. Thanks to Marie Leslie L for the technical support. Hopefully they’ll update the instructions.

I’ll try this later when I get home. I spent a couple of hours yesterday trying to pair it again. Factory reset and it still wouldn’t work. Love the speaker but this is getting frustrating.

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SqueeamAuthor

Trending Lyricist I

SORTED! Not completely sure how but the Roam was powered off. I pressed the power button for 2 seconds. And then through a combination of pressing down on the play/pause button and the power button (not at the same time) I got the blue light and it was then paired.
i feel drained.

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Tonyharmes

Lyricist I

I got my Roam on Tuesday. I set it up and could play it on both Wifi and Bluetooth. I was still getting to grips with it and I somehow managed to lose the Bluetoth functionallity. I managed to reconnect to wifi but since then I can not set it up for Bluetooth. I am pressing the button on the back but the only light that appears is the white one which is either constant or flashing. The orange light appears at the bottom too.

Any ideas how I can sort this out please? PS When it works it sounds superb.

I have downloaded the latest software , the blue pairing now appears and connected to my phone👍

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