Spaces & Setups

I have a 2014 Sharp TV with HDMI ARC output but I do not think it will pass a Dolby Atmos signal to my ARC.  Any ideas if i push my content from Apple TV and Fire TV thru a receiver to the TV and ARC can i get DD+ Atmos this way? and if so any receiver recommendation?

Hello - I own a Sonos Play:1 (bought June 2019( and a Sonos ONE (Gen2) (new) and a LG HDTV - one of the inputs on the TV is DLNA and both Sonos speakers show up; however, I cannot establish a connection or interaction - are these speakers compatible w/ DLNA? Thanks. Dave

I bought into Sonos because it provided hassle free music throughout my house.  Over the years the term, "hassle free" has gotten less and less accurate due to the app "upgrades".  Today I attempted to address my issues with the app and found the support address listed on the Google play app page is no longer functional.  So I waited until 10am when I could use chat (who provides only 1 way to contact them and have it not be 24/7?) Where I got a very unhelpful associate.  He was probably good at trouble shooting system issues but that wasn't what I was looking for, it was just the only way I find to contact Sonos. And to cap it all off, the chat app stopped working after just a few minutes of chatting.

Having previously updated to the new Sonos app. - all devices were fine but now new iPhone update means the system is only now recognising the Beam and not the Play 3 and 1s

I’ve got my SKY Q box set for DD+ sound output through HDMI and connected to my Samsung QE55Q7FAM TV. The TV doesn’t have eARC so the Sonos Arc is connected to the TV through a regular ARC HDMI connection. The TV is set to bitstream input but frustratingly the HDMI output setting has DD+ greyed out and the best I can get is 5.1 via the available Dolby Digital option. When I play Disney or Amazon content using the TV’s onboard apps the DD+ output option is available and I get terrific 3D DA sound through the Arc speaker sub and surrounds. Any one got an idea how I can get access to the SKY DD+ signal?

Hi, I recently purchased a Sonos Amp but have decided against the upgrade for now from my ZP100 so want to return it.  It hasnt been opened or used.  I see there is an RMA form i need but i cant speak to anyone on chat as its too busy and cant contact by phone. Anyone from Sonos able to get me the form.  Have got 95 days left :)

Searched for an answer but got nothing. I noticed that the Logitech Harmony app is not recognizing the Arc when I search my network for devices. It discovers all of my speakers except this one.   I realize the Arc is new and support is likely coming. I just thought I would raise the topic, as I have no idea how Harmony adds codes to their database. Cheers

Hello my friend! Jeg vil gjerne kjøpe en Sonos. Men jeg vet ikke hvilken!Hva tror du vil være best for filmer? Noen få detaljer, jeg bor i en mindre leilighet, og jeg vil ikke ha noe med stor kraft.Unnskyld meg, jeg vet ikke hvor norsk seksjon er, så jeg postet her.   

I currently have the Sonos Arc, Sub gen 3 and two One - Sl connected to my LG C9 and an Apple TV 4K. Sonos Arc connect to my LG C9 via HDMI Ultra High Speed cable to eARC port. Both my LG C9 and Apple TV 4K use LPCM but my Sonos products do not. So, I have continuously have to switch between Atmos and 5.1. Very annoying. Absurd such expensive equitpment such as the Sonos products do not have software to support LPCM. Second issue is that you cannot switch wifi networks without an ethernet cable. You have to completely reset your system to switch wifi networks if you cannot connect to your router without an ethernet cable. Third issue is that my Sonos products do not have 5ghz wifi capability. It’s 2020 Sonos.

I have sold my system after years. Good sound but not user friendly for family. Not interested in updating every 2 weeks. I don’t care what the excuse is. Doesn’t happen on any other system. Sorry and happy to see it go. 

Hey everyone.  So I understand that the Panasonic UB820 does not decode DTS on the fly to Dolby digital.  It is my understanding however that you can manually select PCM for the output of DTS in the blu ray player, and it should send a signal to the Arc that it can read.   I wanted to confirm this with anyone who has this blu ray player, and I was wondering what the quality of the audio you’re getting on DTS 4K blu rays are. Does it still sound decent?  I bought an open box UB820 and could not get audio from a DTS disc even if I selected PCM as the output for the format. I’m wondering if maybe the player was faulty (I returned it because it was really beat up).  thanks in advance 

I am looking to buy Sonos equipment for my vacation house. I was looking for the Sonos Arc, the Amp, a pair of outdoor speakers by Sonance (built in partnership with Sonos). I’d probably need a Boost as well. I’m seeing no availability at all. From Sonos, the Arc will ship “from November 27th”. I’d really like to get them much sooner than that. Does anyone have any suggestions for where I might find these products within 2 weeks?

Hi, How can I add my iTunes library to Sonos? At the moment I have iTunes master file on my MacBook backed up onto a TimeCapsule. Sonos then reads then Time Capsule to get the music. My MacBook is not always available which is why I chose this route. Everytime I add music to iTunes I then have to copy it through Files to the TimeCapsule and update Music library. There must be a better way of storing the music and auto updating whenever I add to iTunes? Thanks

I have two play five  in my living room, but when I play movies I don’t hear enough of voice all I hear is background music. How can I set up, and if I need to upgrade is beam  the way to go or arc

Hii have a lcd and a projector in the same room , only watch one at a time , I have the Arc going into the lcd , is there anyway I can’t get the sound with the projector, I can’t have both screens on at the same time as my source is sky q Iv got a hdmi splinter which plays one screen at a timethanks 

Hi, I just purchased and set up my sonos arc, currently I don't have my sub and other speakers yet, but Eventually in the coming months I'll have my new TV and sub more speakers etc. I plugged it in with the optical converter it came with for now since I don't have the hdmi arc. I have an appletv not the 4k kind just the regular one and I'm having trouble understanding what selections to choose for all the audio. My selections are tv speakers (hdmi) and arc so I chose arc. On the audio format there's a dolby digital 5.1 or stereo, do I choose stereo because I don't have my rear speakers and sub yet? When I go to watch a movie in hbo it reverts to the speakers labeled tv speakers and I have to manually check “arc” again. What am I missing /not understanding? 

Hijust got this Sonos arc connected to my 2012 Sony tv.all fine until I turn off the tv.when tuning the tv back on,the sound is disconnected and needs a new setup in Sonos app.any way of fixing this?The connection I have made is with hdmi arc

https://www.youtube.com/watch?v=DeC5s71aqA4&t=631sLot's of you are familiar with Peter's excellent video's. I asked him to do a review of one Five vs Two One's (I'm on his Patreon) because that question is so often asked here and on the Sonos community forumReally interesting. I'm using one Five in the bedroom since soundstage isn't a concern if you are right in front of it but you notice the lack of soundstage quickly if you aren't in front of it. I also have two HomePods in the bedroom for room filling sound.Why Sonos doesn't put an RCA jack in the One's I'll never know. They would sell a ton of them as computer speakers.I always mention that the 3rd Gen 5 is an upgrade even if Sonos downplays it. Better detail and everything is faster and more reliable. Starting and stopping songs Airplay 2, etc.,

I use Apple Music (my reasons don’t matter) and I have a number of older Sonos products - mostly the the 5 Sonos Connects that I paid a lot to have installed to stream music throughout my house. Since these older devices cannot support Apple Airplay2, I cannot stream from the Apple Music app to them. So, I am stuck with the horrible, terrible, bordering on useless Sonos app and its poor, poor, poor integration with Apple Music. Can someone recommend a solution to this? Sonos support suggested grouping rooms with my other devices that do support Airplay2, but of course that does not work in my house, for a reason I cannot figure out. After trying 5 times even Sonos support gave up. I need some hope and a better solution.

Love the Sonos Radio Channels.How does one request new “Local Stations”.My pick is WLIR-FM (wlir.fm)Thank you!

Firstly, let me say the the sound quality is fantastic. But, the Sonos App literally has the worst search feature I have ever used. For a service that cost so much money, it is absolutely criminal that the search feature is so terrible. I have used both Spotify and Apple Music, and regardless of service you use, the Sonos platform is ***. No most popular songs, entire albums missing, mixtapes or compilations coming before important or famous albums, and just straight up not having the same search results as when you use the Apple Music or Spotify interface. I am THIS close to selling my Sonos system and getting something else. I am a fairly relaxed person, but HOLY COW does my blood pressure rise when I use the Sonos platform. DO BETTER! I PAID SO MUCH MONEY FOR YOUR PRODUCT. MAKE AN APP THAT IS ACTUALLY WORTH BUYING YOUR SPEAKER. PLEASE!

My Sonos app doesn’t run in my iPhone 11 Pro 

Either I'm misunderstanding or this scheme is just  encouraging people to throw away perfectly good Sonos equipment.  The way I read it, you "trade up" by selecting an eligible device and it then gets deactivated by Sonos for you to bin. This is surely ethically wrong? 

What has happened to sonos especially since S2 got released.  Both products keep dropping out or stop working altogether.  Hours spent reseting etc. Now I am reading that they recommend cables. I got sonos as there wifi technology was by far the best. Not any more. Would not recommend to any one now.

This is interesting and new for Sonos.https://www.androidcentral.com/sonos-giving-away-disney-subscriptions-when-you-purchase-beam-or-arc-soundbar 6 months of Disney + if you order Arc or Beam in October.   Makes sense that the promotion is with their two primary home theatre products, but it a little odd that Sonos seems to be selling them faster than they can make them, so they don’t appear to need a promotion.   Makes me think the deal was made a while back, or this is something Disney wants as much as Sonos.  You pretty much can’t even get an Arc delivered till November after the promo is over. However, perhaps that’s part of the plan since this seems to mostly be about the Mandalorian, which doesn’t start season 2 till November 12.  Perhaps it also helps to do this pre-retail season, so they people get their soundbar early, then get surrounds and sub for Christmas. Along with this Sonos is doing a new radio channel with Madalorian composer Ludwig Göranss...and I’m a bit interested