Spaces & Setups

Hi the problem I have is what is in the title, when I stream music directly to Sonos Arc I can control the volume using the TV remote, but only if the TV is off, if the TV is on but the source is still set to a streaming service or AirPlay the TV remote is not able to change the volume. I have an LG G1 and use the magic remote.

I have a Sonos One in my kitchen area that will start a timer if I say “Hey, Siri, set a timer for 10 (or whatever) minutes.” Occasionally, I’ll ask Siri a different question and the One will reply that it doesn’t understand the question or that it can’t do that.I’ve occasionally tried this with the two other Sonos One speakers I have, and they didn’t respond (to be fair, the kitchen One doesn’t always), so maybe my kitchen One is an outlier.Everything is up to date, fwiw, and this has been going on for quite awhile—I’m just getting around to wondering aloud what’s happening. I’ve taken to practically whispering to my watch or iphone but I’m wondering if anyone else has run across this issue?

Hi there,anything new on the manual sorting topic of SONOS favorites within the SONOS app?It‘s almost one year ago, since the topic was taken into the team to discuss this feature request.  It’s a feature users requested now for years. kind regards,michael 

Hi,I have a Sonos Arc which I already had voice assistant setup with Amazon Alexa. I received an email from Amazon, “Reconnect Alexa on your Sonos speaker.” I followed the directions from the email which I provided below to reconnect Amazon Alex to my Sonos Arc but it has been unsuccessful and I have been having issues.I followed the below directions but the first issue that I am having is in the Sonos App after I removed “Amazon Alex” in the “Voice Assistant” and tried to re-add it I get a new window that pops up, “Control Sonos with Amazon Alexa.” I followed the directions in the article, “Set up Amazon Alexa with a voice-enabled Sonos speaker.” But the problem is that after I click on Voice Assistants and then choose Amazon Alexa. It does not give me an option to choose my Sonos Arc and instead a quick help box shows up, “Control Sonos with Amazon Alexa.” I have provided a screenshot for reference.I tried searching online and the Sonos community on how to troubleshoot this but I hav

Probably elementary, but I’m from the vinyl age.  I’ve set up a pair of Roam2 for use with my home Sonos system.  If I take them when I travel and connect them with another device, will I then have to set them up again for my home system when I return.

I am thinking about buying Ace but as I understand it the home theatre must be on wifi?  I have my soundbar hardwired with ethernet, so does that mean Ace won’t work for listening to TV through Sonos Ace?

Following up on this thread - ​@Corry P - Any update here?My kids don’t have phones / the sonos app, but they want to listen to their own music in their own rooms. Considering getting them each an era 100 for their rooms so they listen using voice control.I like that SVC processes voices locallyI dont want to set up Alexa or google voice.reviewing that thread above I see there’s limitations using SVC streaming different songs to different speakers using spotify, wondering if that’s been solved? Might it behave differently with Apple music?Has this limitation of SVC been addressed?   

I have a stereo pair of legacy Sonos One SL’s in a room called “Computer Room”. I cannot use Sonos voice control to control those speakers from other rooms in my house that have voice control enabled Sonos speakers and soundbars. I've tried changing the room name but still no luck. I have no trouble controlling the other rooms remotely. This should work. I am running with the latest firmware update on all speakers 92.0-71170. Any ideas?

Hi everyone,for the past couple of months I’ve been experiencing a strange issue with my Sonos One with Alexa built in. It looks like Alexa has automatically enabled Follow-Up Mode (the mode where, after a command, it chimes again and keeps listening without saying the wake word).The problem is that there is no option to enable or disable Follow-Up Mode on the Sonos One, and I never turned it on.This is what happens:after giving any command, Alexa plays the chime again and stays in listening mode, as if waiting for a second command.I’ve tried everything:• Factory reset of the Sonos One• Resetting the Alexa app• Removing and re-adding the device• Various reboots, network resets, etc.Nothing worked.Has anyone experienced this or knows how to fix it?It’s getting really annoying because it keeps listening after every command.Thanks!

Just receive my arc. Ultra an 2 era300i don’t have reliable wifi can I use Bluetooth to run this system

I’ve got about 10 rooms of Sonos.  Have held off updating to S2 for a couple of years due to all the negative feedback on S2 and there being no compelling reason to upgrade.Spotify Lossless finally provides something that makes me want to do the upgrade.But I can’t seem to find anything that gives me the detail as to the current functionality differences between the 2 apps.  I see lots of historic stuff about not being able to search local libraries, edit the queue etc, as well as problems like lagging volume changes and speakers dropping out.Is there a good comparative list of functionality differences that anyone could point me too, and/or an up to date thread on usability?Thanks

I used my upgrade credit a while back for my play 5. Still have the device, am I able to give to someone else to use or can it only be put in the bin?  

OK, first I know I’m an idiot for my request, so please don’t abuse me! Also had a search through the forum, but nothing matching my exact case came up.  A couple of years ago I bought a pair of Sonos One SLs for our kitchen. I didn’t get the usual One (with voice commands) as I didn’t like the idea of a voice assistant listening in all the time and streaming ads/content based on overheard discussions. Mad maybe. I don’t know.  Move forward a couple of years and I really miss not being able to shout at Alexa to play some music. I bugger about on my phone trying to get music to play when we have guests. As I said, an idiot.  I would like to integrate (seamlessly!) Alexa into my system. Some ideas: buy a new Era 100 and pair it with an existing One SL. Use the other SL elsewhere in the house.    Add a third speaker to the setup (Era 100?) and have 3 speakers. How would this work with the stereo pair I have set up?Use some sort of Amazon device (echo dot?) to add the functionality. How se

One of my Sonos Five pair just spontaneously died after just a little over two years. Just outside the warranty. It will not turn on. This happened while in standby during the night.  Both Sonos and the local reseller act as though its expected and normal. And are not interested in fixing or replacing the 2 yo speaker.Im told the speaker cannot be fixed, only replaced. I have also found comments online saying this malfunction is not uncommon - but i cannot corroborate that.  Does anyone have any experience with Five going dead after two years?and was anybody able to find the magic words to say to Sonos to make them own up to this disgrace rather than sending you off to buy a new one with a shameful discount of 30% like a cheap brand?Also, does anybody know if there are  repair labs that can benefit from the almost brand new working parts (other than Sonos themselves)?

Want to make use of two of my old Sonos Play:1 to connect to a Fire Stick. What are my options? I cant really use HDMI as the Firestick is in my projector which is ceiling mounted. Could perhaps use a line in and run a long 3.5mm or use a bluetooth adapter. But going to need something to interface with the Play:1’s as they have no line in.

can arc ultra be mounted to TV using same mount as arc first generation

i have two  sonos 5;s connected to a mini sub in a small room but would like to expand the sound what can i add to this set up that is integrated and not  add  speakers from another domain or room under grouping

Hi. I want to install a Sonos system at my office. I need (1) speaker (it doesn’t matter the type) at front desk and (3) ceiling speakers in 3 different rooms. All (4) speakers will reproduce the same music from the same source, but I want to be able to control the volume individually in each room. What is your recommendation? 

How to reconnect sonos boost

I just want to mention that most of the functionality I was used to is more or less back on track after 18 months.  But one of the most important for me is still missing and that is the possibility to return to the cue of music playing after you turn on the TV and then of again (or any suorce or radio stream for that matter).  Sometimes I even want to watch the TV but listen to music. I know that the cue is there because it’s possible to restart from the desktop application, but nowhere to be found in the app or web application.  This is by far the most frustrating aspect of the app and the constant need for reload a playlist if using your iPhone or iPad.  Sonos - Please re add this option 🙏  Or am I missing something here?

Comment je peux configurer ma sonos ray a mon enceinte sonos one!Je précise j'en ai que une

Hi, I think to buy a sonos ace. But someone could confirm to me please that it is compatible with sonos beam 1 ?Thanks in advance.Best regards

Porqué SONOS no hace para poder ordenar las listas ¿de reproducción alfabéticamente?  Es un engorro tener que estar buscando las listas y si tienes muchas como me pasa a mí es un incordio. 

We’re having problems with many podcasts from Amazon music that used to work (on S1 systems).When I try to play This American Life, for example, on an S1 Sonos using the Amazon app, it doesn’t work.  When I look at the Sonos S1 app, I see a pop up dialog sayingUnable to play ‘This American Life’ - the connection to pfx.vpixl.com:443 was lost. Other podcasts have triggered similar dialogs with “prfx.byspotify.com”, “chrt.fm”, and “www.podtrac.com”.I’m told these are ad trackers and some form of redirect is required.  Perhaps S1 Sonos cannot handle these correctly?

Whem will Trueplay be supported on the IPad Air, and why is it currently not supported?