Contributor I

Answered

Credit for eligible upgrade items, per blast email.

9 replies
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Which eligible upgrade items receive a 30% off upgrade credit? I checked all my items, and they receive a 15%, upgrade credit, despite some being from 2015. You would think that any item that can no longer receive updates would be a candidate. I realize that the blast email sent out said “up to a 30% upgrade credit”. Just wondering how old, or which items specifically, meet the criteria for the 30% upgrade credit. Thank you.

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jgatieAnswer

The 2015 Play:5 is S2 compatible and definitely still receives updates.

Mr. T

S1 only devices are eligible for the 30% upgrade credit as per the upgrade T&Cs.

P

PtboaAuthor

Contributor I

Thank you. Was just hoping my (2015) play 5 would be eligible for the 30% since it can no longer receive updates.

jgatieAnswer

The 2015 Play:5 is S2 compatible and definitely still receives updates.

Airgetlam

Mine certainly do :)

Bruce

Stanley_4

Grand Maestro

Odd, my Gen 2 Play 5 just updated, I am on S2 though.

S1 doesn't update often but it still does when necessary.

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PtboaAuthor

Contributor I

You are absolutely correct. I had a wireless internet connection issue. Once i hardwired , they updated. Thank you
Could you please tell me what version yours updated to? TY

Airgetlam

Both of mine are on Sonos S2.

Version 17.2.2 (build 86.2-70230)

Hardware version 1.13.1.8-1.2

Sonos, why do you make it so hard, using iOS, to cut and paste this? Are you trying to keep GDPR satisfied by not allowing people to post IP addresses, or serial numbers? Took a whole bunch of switching windows back and forth to make sure I got this correct…

Edit…noticed I didn’t, so edited for more corrections….

Bruce

P

PtboaAuthor

Contributor I

Thank you

Stanley_4

Grand Maestro

By disabling the copy/paste option Sonos is encouraging folks to take and post screen-shots that contains protected information.

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