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Ptboa
Contributor I
Nov 10, 2025 6:35 PM UTC
Answered

Credit for eligible upgrade items, per blast email.

Which eligible upgrade items receive a 30% off upgrade credit? I checked all my items, and they receive a 15%, upgrade credit, despite some being from 2015. You would think that any item that can no longer receive updates would be a candidate. I realize that the blast email sent out said “up to a 30% upgrade credit”. Just wondering how old, or which items specifically, meet the criteria for the 30% upgrade credit. Thank you.

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jgatie
jgatieAnswer
Nov 10, 2025 7:20 PM UTC

The 2015 Play:5 is S2 compatible and definitely still receives updates. 

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9 replies

Mr. T
Mr. T
Nov 10, 2025 6:40 PM UTC

S1 only devices are eligible for the 30% upgrade credit as per the upgrade T&Cs.

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PtboaAuthor
Contributor I
Nov 10, 2025 7:12 PM UTC

Thank you. Was just hoping my (2015) play 5 would be eligible for the 30% since it can no longer receive updates.

 

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jgatie
jgatieAnswer
Nov 10, 2025 7:20 PM UTC

The 2015 Play:5 is S2 compatible and definitely still receives updates. 

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    Airgetlam
    Airgetlam
    Nov 10, 2025 7:44 PM UTC

    Mine certainly do :)

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    Bruce
      Stanley_4
      Stanley_4
      Grand Maestro
      Nov 10, 2025 9:48 PM UTC

      Odd, my Gen 2 Play 5 just updated, I am on S2 though.

      S1 doesn't update often but it still does when necessary. 

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        PtboaAuthor
        Contributor I
        Nov 10, 2025 11:08 PM UTC

        You are absolutely correct. I had a wireless internet connection issue. Once i hardwired , they updated. Thank you
        Could you please tell me what version yours updated to? TY
         

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        Airgetlam
        Airgetlam
        Nov 10, 2025 11:39 PM UTC

        Both of mine are on Sonos S2.

        Version 17.2.2 (build 86.2-70230)

        Hardware version 1.13.1.8-1.2

        Sonos, why do you make it so hard, using iOS, to cut and paste this? Are you trying to keep GDPR satisfied by not allowing people to post IP addresses, or serial numbers? Took a whole bunch of switching windows back and forth to make sure I got this correct…

        Edit…noticed I didn’t, so edited for more corrections….

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        Bruce
          PtboaAuthor
          Contributor I
          Nov 10, 2025 11:44 PM UTC

          Thank you

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            Stanley_4
            Stanley_4
            Grand Maestro
            Nov 11, 2025 12:21 AM UTC

            By disabling the copy/paste option Sonos is encouraging folks to take and post screen-shots that contains protected information.

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