Hi Sonos,
I’m experiencing the same issue that user CarlDemus mentioned with the Sonos Arc.
I honestly didn’t expect this kind of sound quality concern from Sonos. Compared to my 65" Samsung TV speakers, the Arc’s sound comes across as thin. I really noticed the difference when I compared it side-by-side with my Bose Smart Soundbar 700. The Bose was connected using an optical cable, and the Sonos Arc through HDMI eARC, so I could switch between them instantly.
To be honest, the difference is significant. At 40% volume on the Bose and 75% on the Sonos Arc, the Bose still sounds fuller and richer. It makes me wonder if my Sonos Arc might be defective. One night, I turned off the Arc and continued watching using the TV’s built-in speakers — and the TV sounded louder and more present. That was extremely disappointing, especially after seeing so many positive reviews online.
At this point, I’m frustrated and unsure if this is a unit issue or a general sound profile characteristic of the Arc. Any guidance, troubleshooting steps, or clarification would be appreciated.
Thank you.
