Spaces & Setups

Hi recently bought a Beam gen 2 and LG C1. I’ve read other articles on the forum explaining the best settings for Dolby Atmos. However if I set ‘Digital Sound Output’ to “Pass Through” the sound is quiet. If I set this to “Auto” the Beam is much louder and my app still says it’s outputting Dolby Atmos. My question is am I getting a lesser version of Atmos by having Auto selected? also out of general curiosity why is the sound quieter with Pass Through selected? earc support is selected and Beam is plugged into HDMI port 2 on the C1

I have just subscribed Amazon Music Unlimited and tried playing some UltraHD music on my system. The newer Sonos Amp played them just fine and there was the UltraHD badge. But my Connect:Amp only played the same album at HD. If I tried grouping the Amp and the Connect:Amp, then the badge changed from UltraHD to HD.However, according to this link, the Connect:Amp gen 2 does support UltraHD playback. I think my Connect:Amp is gen 2 because it runs the S2 app, and the manufacture date at its bottom is 1608.Any explanation or clarification is much appreciated.

I have always liked to use my soundbars when watching something worth the special sounds, but like to use the tv speakers when watching the mundane everyday stuff. It kind of makes watching films etc feel more special that way, however since hooking up the beam to a hdmi arc, I cannot tell my Sony tv to use tv speakers only because when I do it automatically goes back to the beam even when I turn off the auto switch features etc. Does anybody see a way around this? I can only assume that I may have to use optical, but if I get an Atmos tv soon then that would not allow Atmos would it? 

We bought a new Samsung QN75Q8BA 2021 with eArc and no matter what content we try playing, we cannot get Atmos to display as the audio type on the Sonos app.  I also notice the pass through option under the tv settings is typically grayed out.  All other átmos options are enabled in the tv settings.  what am I doing wrong ?  it took a while to realize thatA. YouTube doesn’t steam in Atmos which renders all the Dolby atmos tests on there useless. All while folks in the comments are clueless of the fact. B. Netflix only streams Atmos with Premium subscription.  I am streaming my content from Amazon Prime and Disney + via native tv app.   if there is a better way to sample atmos like a website where you can specially test the upward firing speakers, please do let me know.  

I love to listen to KSHE 95 Real Rock Radio out of St. Louis. I can get the station through the Tune In music service on Sonos. The problem is that KSHE 95 has an awesome 24 hour show called KSHE Klassics that is only available through their website at KSHE.com. I’d love to play this programming on my home Sonos system but can’t find a way to access it. Does Sonos have a music service link that allows you to access different sites on the web?

I have 2 TVs side-by-side in my media room.  Currently they are both connected to an AV receiver on separate inputs. When I want to change which TV is feeding sound into the room’s speakers, I have a single button on my remote which simply selects the next favorited receiver input, which effectively toggles between the 2 sources.  (Note: this is useful when one TV goes to commercial so I want to temporarily hear the audio from the other TV) I am thinking about upgrading to a full Sonos setup for the room’s audio and would like some advice for how to best achieve the same convenient audio source toggling.  I understand that I’ll be able to use the app to select any source to play in any room.  But is there a way to achieve a toggle like effect with a remote or smart home device?  If I have to use the app, how fast or easy will the transition be? Here is my current thinking for the hardware setup.TV #1 connected to an Arc soundbar via HDMI-arc.  The ARC will be joined to a sub (gen3) and

Hi. I have paired my Samsung tv with sobos roam and when I play any video, the roam makes “hiccups”. I have tried to remove any physical interference and even place the roam 1 inc in front of the tv but it does not resolve the problem. Any ideas ?

I have just purchased the Beam Gen 2. It will be a stand alone with no surrounds. I don’t have Atmos capability as yet, but I would like to know if I am better using Dolby Digital Plus, or Stereo pcm? I ask this because I am not sure if the speaker would lose some of the audio that Dolby Digital plus sends with it being a 5.1 standard, and the speaker only having 3 channels? Left, Centre and right? 

HelloI’m thinking of upgrading my playbar to an Arc. I currently have two Play:1 speakers as a surround pair. Will these work with Arc in Dolby Atmos  or do I need to upgrade those as well to One SL or Ones?

HiConsidering getting turntables.  Can i connect to pro-ject t1 2 sonos five (stereo) or do you need a sonos amp or port?

Hi.I was told by a retailer that if I mix a One Gen 1 and One Gen 2, surround sound from Beam Gen 2 wouldn't work correctly, and they would output the same sound. Is this correct, as I have read it works fine? Thanks

I’m interested in adding a Sonos Roam to my system and am hoping to get some feedback on cold weather performance.  I do a lot of hiking and backcountry skiing and temperatures are frequently below freezing.  How does the Roam perform in cold weather?  Are there any third party cases that help keep the unit warm?I’m currently using an old JBL Clip3, but it’s very temperamental in cold weather.  It works great for two hours or so, then completely dies and won’t take a charge until it warms back up.  What can I expect from the Roam?

Why does my Arc always start muted on my TV and not remember the last volume setting

Will I be able to adjust the amps tone controls (bass, treble and Loudness) when my source is Spotify using AirPlay 2 on an Apple TV or iPhone?

Hi, I have a Sonos Arc the for some reason is not playing Atmos. I have a Nvidia shield pro connected to a HD fury Arcana and that is connected to the arc and to the TV. I have a pro account on Netflix but in the sonos app it shows Dolby Digital Plus 5.1 and in Netflix the Atmos logo appear. What I'm doing wrong? 

Hello, finally dived into the Sonos ecosystem and just bought the Sonos Arc SL after much deliberation and was pumped to finally set it up but ahhhhh can't seem to get any content to play with Atmos. I've spent the last 2 hours reading various threads here but still can't reach a resolution, so am hoping to get some direct help 🙂 I have an Apple TV 4k and a 2018 Samsung UN75NU8000 TV without eARC.  I understand this relegates me to Dolby Digital + Atmos, but I don't ever see Atmos in the Sonos app even with confirmed Atmos content - only shows "Dolby Digital 5.1."  Or does DD+ Atmos show as such?  Pretty sure I read somewhere that it should still show Atmos.  I have Netflix Premium with 4k, HBO Max, and Amazon Prime and have tested them all.  I also tried them via the native apps on the Samsung TV.  For example, I tried Matrix Resurrections (showing Atmos logo) on both and it only shows Dolby Digital 5.1 in the Sonos App.  Any suggestions as to what I'm doing wrong?  I heard about the

Just got a new Sonos Beam 2 Gen and I’m disappointed, first for the known issue with Alexa and other Sonos products grouping, but especially because Dolby Atmos doesn’t work.I did some tests with my Samsung Smart TV model QE65Q70TAT connected via HDMI eARC port, using Netflix Premium account with movies like 6 Underground (Dolby Atmos) with the following expert setting on TV: HDMI-eARC Mode ONDigital Output Audio Format AUTODolby Atmos Compatibiity ONOn this way, I only got Dolby Plus 5.1. looking on S2 app. What I have to do fix this problem?Thanks in advance

I can’t link arc with my play 5 as surround sound 

i haven’t found a solution anywhere on the support site so i’ll ask here. i replaced a sonos beam gen 2, sonos sub and sonos amp connected to passive rears for a sonos amp and two definitive 8060STs which have the subwoofers built in. they are connected hdmi to a roku tv.when setting the tv to stereo output the voice are not clear coming from the speakers, with them coming out as stereo from the sonos amp. when the tv is set to play dolby, the sonos amp plays dolby and the voice are clear.my question is - is the recommendation to use stereo or dolby as the audio output for the sonos amp from the roku tv? by setting it to dolby, is it now creating a phantom center channel which is making the dialogue better? is setting it to dolby without the rears making me lose out on other sounds during a movie?appreciate the help here. i don’t want to go back to a receiver but need to make the sonos amp and my speakers have clear vocal dialogue.

 Hi, good eveningIs it normal not to receive any confirmation of order nor the order showing in my profile even though credit card have been charged?I emailed them, but didn't receive any feedback as yet.Thanks,Jon

My 2021 LG TV is connected to my Arc via eArc (also have two Sonos 1 Surrounds and a Gen 3 Sub) which is giving me amazing sound including Atmos and it does passthrough of Atmos from any devices connected to it.Because of the configuration of the room, the TV and Arc are at some distance from the rest of the AV equipment and there is currently only a single lengthy HDMI cable between the TV and the area where that equipment is stored.To avoid unplugging the HDMI cable and swapping it between a Cable Box/Apple TV and a UHD DVD player my options are:upgrade my AV Receiver to one that does Atmos passthrough and thereby keep the single HDMI cable (connecting the boxes to the Receiver); OR chase additional HDMI cables so that each box can connect directly to an HDMI input on the TV.Does anyone know whether “double passthrough” of Atmos dilutes quality? In other words, if I connect my boxes to a new Receiver which then connects to the TV which then connects to the Arc, will that be less qual

Hello all -- I’ve tried reading through these threads but my head is spinning! I am hoping to hook-up my Crosley turntable (specs here) to my pair of old Play:1 speakers. The specs of my TT don’t say much, but it gets mentioned on a few different websites that it has a ‘built in amp’ though nobody elaborates more than that. I do not have any type of phono vs. line-in switch on the back, but I do have 2 RCA jacks as well as 2 speakerwire ports (sorry, not sure what else to call those...)Looking for the simplest (and maybe also cheapest) way to get this all in sync. Do I need a pre-amp, can anyone tell? Which new or discontinued Sonos product would you recommend as my easiest path here? Any thoughts appreciated, thanks!

Hey, I want to buy a Sonos Connect for my two Sonos One, and I don’t know how to recognize Connect 1 or Connect 2 ? If you can tell me for this serial number for exemple : 1606-B8-E9-37-9F-20-34-9 and if you have tips for me thanks you 

Hello So I ordered a SUB GEN2 But SUBG1 is listed on the invoice.Is it normal? Will I receive the G2 product I ordered, is this some kind of mistake?Any one had the same issue? 

hi everyone looking for some advice. I am setting up a home cinema system. I have an Arc and a sub and I want to add two rear speakers.Due to the config of the room I cant add wall or free standing rear speakers only ceiling speakers (with a Sonos amp).In another part of the kitchen / diner  I would like to install another 2 ceiling speakers.My questions …. 1 are the ceiling speakers a reasonable solution for my rear speakers / work well  for the home cinema ?2 Can I play DAB radio through the Arc to come out of the two ceiling speakers (or does sound come out of all the speakers ?)3 Lastly can I stream music  ONLY through the ceiling speakers . thankyou