Spaces & Setups

This is an old topic but all the answers that I find do not work for me.The only way that I can have synced sound and picture is by using the ‘normal’ setting in Sky q, the Dolby settings will immediately lose sync. I have checked my TV settings and there is no pass through switch but bitstream, I am told, will give me Dolby. No, it doesn’t.I connect my Sonos direct to the arc plug on my set. I have no idea what to try next.I need a genius out there to solve it for me!

Hi all for BBC Sounds to be available as a music source, is it sufficient to have a UK based account or do you need to be connected to a UK /VPN server.   many thanks  

I’m wondering how much of a difference it makes to connect some or all of my Sonos Speakers via ethernet instead of connecting over Wifi (for reference, I have an Eero mesh network that supports WIFI 6). It will take me some work to run cables to where my speakers are which is why I want to hear people’s opinions before making the effort. My reasons for asking are 1) I have a record player going to a latest gen Five and would like to stream to the rest of the apartment without echos. 2) Same issue with an arc when I’m watching/listening to TV through HDMI input (i.e. I want to hear the TV in my bedroom while doing chores). The apartment isn’t separated enough such that when there is a delay from one speaker to the next you will often here the echo. If you use ethernet, do you get any lower delay options in the app vs when connected via WIFI?  Another question (and I assume this isn’t possible but would be nice if Sonos would allow it)… is there a way to connect two speakers together wi

Hi There is a feature in Sonos AMP that disable RCA input when no input signal.It lead to an issue using microphone From a mix table as input. Its possible to use RCA input without Autodisabling option ?  

Received my Sub Mini yesterday. Installing it was a piece of cake. I connected it to my Playbar. Performed Trueplay. Heard no difference in TV sound, whether speak or music. Toggled Trueplay on and off. Heard a difference in sound of the Playbar, nothing from the Sub Mini. Toggled loudness on and off. Heard a difference in sound of the Playbar, nothing from the Sub Mini. Toggled Sub Mini on and off. No difference. Tried various combinations of these parameters. No difference. Tried all of this at 2 different locations; one underneath the Playbar and one abt. 3 meters away. No difference. Throughout testing bass and treble levels at zero.Then connected it to my 2 grouped Play:1's. Performed Trueplay. Once again: no difference in sound. Performed Trueplay. No difference. Toggled Trueplay on and off. Heard a difference in sound of the Play:1's, nothing from the Sub Mini. Toggled loudness on and off. Heard a difference in sound of the Play:1's, nothing from the Sub Mini. Toggled Sub Mini o

Hi all! I was hoping someone would tell me what I need to buy for a great home theater system.  Our family room is 22’ x 22’ (500 sq. ft.) and we have a TV and a bluetooth record player.  Can someone tell me what I need to buy and where I need to hang/place it?

I have a stereo paired set of Play 5s that work beautifully with streaming content from the app. I recently purchased a turntable with preamp. I have two cables running out from the preamp to the two speakers (L and R). When I set up the turntable in the Sonos app. I ended up with a configuration that looks like the image below. Which means I can only select one speaker for playing audio.  Both are working, but only one at at a time.  I’m confident I screwed up the initial set up, But I can’t even figure out how to delete the turntable from the app to start over. Grateful for any help.  (Be gentle with me.) 

Hello,I think I know the answer to this but I’m just wanting to be very sure before making an expensive decision. I currently have a very 1990’s hifi system - CD player, amp, passive speakers. I love this but want to be able to play my large digital stored music library too. So I think I have settled on using a NAS drive with a Sonos Port, which I’ll then hardwire to my amplifier, but also have some Sonos speakers around the house too. This way, I can still run my CD player and TV into my amplifier (something which is more of a problem if using e.g. a Brennan B3 due to lack of line-out!).Anyway, with regards to a NAS drive - I just want to check if all I will need to pay for/add to my system is the NAS drive (enclosure plus HDD’s of course) and the Sonos equipment. Am I right in thinking the free Sonos app will access the NAS and provide the interface to browse through the music stored on it? Or will I also need to use e.g. Plex (either free or paid subscription). From what I’ve gather

Hi all,I have a SONOS surround system for my living room that works great and recently purchased a surround sound system for the basement (Beam Gen 2, two One SL’s and Sub Mini), but I’m not able to get Dolby Atmos working via my PS5 on my LG OLED55B6P.I know there’s some tricks to get Dolby Atmos working on the PS5 and I’ve followed those settings.This are the setting I’m using on the TV while having HDMI connected to the HDMI 2/Arc port to my Sonos Beam.Sound Out → Audio Out (Optical/HDMI Arc)All Settings → Sound → Sound Out → Audio Out (checked)In a sub bullet of the Audio Out I have Digital Sound Out set to Auto and SIMPLINK set to On.Any help is appreciated.  Thanks.

I need to mount the Arc above TV due to fireplace, but in general will it still sound great on a room with 30' ceilings?  FP is on the left bottom. 

My golf simulator projector, an Epson 1080, has only a single prong audio out.  If the projector RCA out is converted to HDMI, will that converted output work in an ARC soundbar?  Is there another workaround to get audio to the soundbar?

Hi all,I managed to correctly configure the voice assistant (Google or Alexa) during my first configuration but since I downgraded the Beam to S1 it no longer works.  Alexa or Google hear what I say and answer that they start the music (on YouTube music or Amazon music) but nothing happens... I have configured everything correctly apparently, could you please help me?

Are Gen3 products compatible with Beam Gen 1? I have a Beam Gen 1 and I am looking at Sub Wireless Subwoofer (Gen 3) and some speakers. Not sure which ones yet.

My Sonos S1 goes offline a lot. Even when wifi still working fine.  But the worst thing about it is that if I’m listening to an audio file on Audible, for instance, when Sonos goes back online the book goes all the way back to the very BEGINNING of the book. It’s infuriating. Especially as there is no way to know where you were which makes you manually search for it.  Anyone else experienced this before? Thank you so much in advance! kind regards,  

 I have in ceiling wiring in Kitchen (marked in Yellow) . Red is the TV. Green dots are the in wall wiring ( I do not have to us if not needed)All the wiring is dropped in my media room upstairs. For TV, I have 2 ethernet cables. One for internet and another goes to the media room. I think it is to have a HDMI over Cat6 (or so I think)Can I get a Sonos Arc for the TV. And a Sonos Amp for the in ceiling speakers in the kitchen and play the same sound from the TV in the kitchen (Not as surround rear but as 2 stereo speakers)? The idea is to watch TV and dont have to raise the volume too high to be able to hear in the kitchen. Would there be any lag? How can I connect the AMP to the TV? Will the AMP connect to Sonos Arc? What is the good set up for what I am trying to accomplish?

Hi ! I do have Sonos PlayBar under my tely , and i woul like to buy Sonos ARC , the point is that my Play bar mounted to my wall with Sonos wall mount ! And there is a holes already ! Any crossovers exist to Arc bar ? 

Hi,I am having a setup of multiple sonos speakers (livingroom: arc with sub and two ones, bathroom: one, bedroom: two symfonisk, outdoor: move, ...) Everything was fully functional regarding spotify until one month ago.Now super weird behavior - livingroom, mancave etc works super well with spotify both via spotify app on my phone as well as via sonos app Selected rooms / speakers do not connect at all to spotify If I group speakers and start with the ones working e.g. livingroom and connect them to spotify and then linking in the non working speakers step by step - they all playNo change in router software, router rebooted, hard resetted speakers, setup system completely new, wired and wireless, carried the speakers around in my flat in case of wifi coverage - it seems that some speakers are just completely broken regarding spotify, others functioning.Btw - broken speakers can play anything else via the network (from internal server, from tune-in etc.)Any ideas? Thanks

How do I clear all the paused stations on each player?I was woken in the night by one speaker suddenly deciding to un pause.

Since I switched to Windows 11 I can't add folders to my music Library settins. I'm trying to add a music folder that's on my internal hardrive and I keep getting the message "Sonos was unable to add the music folder, Reason: The computer "DELLPC" refused to let Sonos connect to it.

Hello,New to Sonos. I have a pair of One SLs being delivered this week, an Arc on order and an S3 sub sitting here still in the box. I plan on using the SLs as a stereo pair in my office strictly for music.  When streaming high resolution music from the Sonos app via one of the music services, (Qobuz, Apple Music, etc.) does Sonos provide you with the audio format details such as the bit rate, sampling rate, etc. or does it simply just indicate HD or something along those lines?  Thank you. 

Hello,Can you tell me if in this configuration I will be able to have sound in Dolby Atmos formatSamsung Qe55q7f (2018) ( 1 hdmi arc)Sonos Beam Gen 2Netfilx Premium UltraHDAccording to research I see a lot of problems and I'm a little lost.Thanks in advance for the help and answers.Thierry 

Are them compatible?

I accidentally hijacked a Sonos Move in the home of a relative, who lives in another city. I played music on her Move when I visited and was connected to her WiFi. Now when I got home and tried to play Spotify music on my own Move, the music comes from her speaker. This is spooky. I renamed my own Move and now I can choose which Move, in which city, to play music on. We are all on S2. Is this a bug or a feature? Is this a Sonos or Spotify problem?

Can you please help me? This room is 33 ft long. Usually while listening to music, we sit in the blue chairs. I have two 5s on either side of the credenza and a sub woofer next to the right speaker. The music doesn’t have the sound I thought it would. Do I have them placed too close together? Can I put them on either side of the room, that means they would be 30 ft apart. Do I need 2 more 5s?

Hello! I have 5 Sonos that are AirPlay enabled, including 2 amps.  for these two amps, they are setup identically, they are stacked on top of each other,  both hard wired direct to the network.  1 amp (and all my other Airplay speakers) work.  But 1 amp gives the same error on any device (“unable to connect to “the pool”) ive power cycled, restarted the network, checked for updates,   Turned WiFi on and off on that amp,   Tried a half dozen iOS devices,     Nothing I do will make the Sonos work.   for this broken amp, no other symptoms, all music services work from the Sonos ap, but not from airplay or apple HomeKit.  it did work at one point when I installed the amps initially, but not anymore.   any tips? Thanks !