Hi. I received an e-mail offering 20% off Sonos accessories through tomorrow, 2/1/23. The discount is supposed to be applied at checkout, without having to enter a promo code. Two days ago, I ordered a pair of Sanus speaker stands, that appeared to be 20% off, but I was actually charged full price at payment, so I canceled. Now, when I go back to sonos.com, none of the 20% off appears on any product despite the fact the sale is supposedly going on now. I was signed in when I ordered.
I tried reaching the sales team via chat and phone, but no one is available. Does anyone know what is going on?