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tomas20
Contributor I
December 18, 2022
Answered

airplay stopped working

  • December 18, 2022
  • 25 replies
  • 3224 views

hi,

after update apple home to a new architecture (in ios16.2 or tvos) airplay on my beam stopped working, i tried to restart beam, iphone, apple tv and nothing, i tried it on my iphone, wifes iphone, imac and it is not working,

do you know how to fix it pls?

thanks

tomas

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Best answer by Corry P

Hi @tomas20 & @AJ Lee 

This may go some way to explain:

https://9to5mac.com/2022/12/21/apple-pulls-new-home-app-architecture-in-ios-16-2-as-users-complain-about-homekit-issues/

Although we rarely recommend factory resetting Sonos devices, in this case we have received reports from users that it will help - as long as you don’t then add the unit to (new) HomeKit afterwards.

I hope this helps.

25 replies

Show previous replies
Ken_Griffiths
Ken_Griffiths
January 8, 2023

This is still an ongoing issue. I have tried factory resetting more than once and AirPlay2 still does not work. Everything was working fine until Apple pushed one of their iOS 16… updates and then it broke. When I upgraded to AirPlay2 I thought that would fix the issue, but it remains. Has anyone found a solid work-around for this yet? Super annoying. Using the Sonos app to play my Apple Music is not an ideal user experience, as its clunky and slow. Thoughts?

Yes, it appears Apple broke things with the HomeKit update - that’s why it has been withdrawn I guess.

Only fix I’ve seen mentioned is to factory reset the device affected. I just did mine one at a time and ensured it worked, then did the next one, checked that was working …and so on and so forth. 

    ray74mond
    Lyricist I
    January 25, 2023

    Factory reset only fixes the issue for a few hours. After that, AirPlay is useless.

      Ken_Griffiths
      Ken_Griffiths
      January 25, 2023

      Factory reset only fixes the issue for a few hours. After that, AirPlay is useless.

      Did you remove the device from HomeKit before reset and ensure it was not added back to that iOS App?

      DiegoGax
      Lyricist I
      February 2, 2023

      The same problem about airplay also came to me. I just bought a new iPhone 14 pro with iOS 16.2 yesterday. All the Sonos devices, Play 5, Sonos one, Beam and a pair of ikea shelf model can be found clearly in the airplay list but cannot be connected. Accordingly all the Sonos devices cannot be used in Home app. But every device works perfect with Sonos App. I’ve called the support service twice. There has been no workable solution yet.

      Exact same issue here… desperate for a solution

      Ken_Griffiths
      Ken_Griffiths
      February 2, 2023

      The same problem about airplay also came to me. I just bought a new iPhone 14 pro with iOS 16.2 yesterday. All the Sonos devices, Play 5, Sonos one, Beam and a pair of ikea shelf model can be found clearly in the airplay list but cannot be connected. Accordingly all the Sonos devices cannot be used in Home app. But every device works perfect with Sonos App. I’ve called the support service twice. There has been no workable solution yet.

      Exact same issue here… desperate for a solution

      There appears to be a solution posted, just follow the advice in Corry P’s answer to the OP’s post at the start of this thread. The Sonos devices here are continuing to Airplay fine since their reset, which was done a few weeks back.

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