Spaces & Setups

You’ll have to forgive me, I’m really not technical. I have a Beam 2 connected to my Samsung tv via optic cable for the Dolby Atmos. Both have Alexa capacity, I currently have Alexa turned on on the Beam but not the tv - I can turn tv on/off and control volume but I can’t open platforms/search etc and would like to. Can both be turned on? Am I better just staying as I am? I also have an Era with Hey Sonos activated but they just turn themselves on and off when they want, usually interrupting a conversation. I hope I’ve explained it correctly, I think I’m over my head. TIA

I have enabled lossless in my Spotify account on the desktop and my phone as well as installed the latest software update for Sonos from the S2 app. Does this mean lossless should be playing through the Play 3 left and right speakers I have in one room ( as well as the sub and playbar) and Play 1 left and right speakers in another ( as well as sub and playbar)? Spotify on the desktop connects to the speakers and does from my phone too via S2.  It may be my perception but the sound certainly seems to have improved and I am hearing the music in a way that appears so much clearly defined and crisp than before. If lossless is not supported with my set up then the improvement is a figment of my imagination. 

Since Tidal in itself is supported I would love to see Voice Control integration as well.I found it somewhat confusing saying everywhere that Tidal is supported but the Voice control is not. 

I live in a 2nd floor wood frame apartment.  I’ve a Beam 2 and 2x Sono ONE Gen2.  I like to replace the two ONE’s with a SUB.  Can anybody recommend one?  Doesn’t have to be brand new.

As a technician can I set up a Sonos amp using my Sonos app and profile or do I have to use the customers profile and app?hiw can I use my app to set up a customers system when the customer is not present?

Lately, my Sonos has been randomly playing music. On way day it literally was playing music over a documentary I was watching which confounded me to the max. One day I come home from work to my house which had been empty all day and the music is on full blast.  I tell Alexa the stop the music and it does only to resume a few hours later.  I read this was a problem 7 years ago but no solution was ever provided. Anything new do October 2025? I don’t have any music apps connected so what’s next?

I cannot listen to music with Sonos App as the source (e.g. Sonos Radio). Whenever I use Sonos Ace I only get to hear TV Audio. Why is that? It is connected to Bluetooth..

I have a Sonos 2 system. Version 17.2. Build 9006717. 1X Beam with 2x Play 3. Recently tried to map sonos to iMAC  OS 12.7.6 music library for the first time and was unsuccessful. Sonos does not seem to recognize the music app file name which was:/MacintoshHD/Users/joestevens/Music/Recovered Music Library/iTunes MediaI changed this to: /MacintoshHD/Users/joestevens/Music/Music/MediaWhen I add the folder from NAS, Sonos setup window doesn't seem to recognize the name and the NEXT button is greyed out. There is a an option to “update music library now” in the MANAGE tab of the Sonos dashboard- but Im apprehensive about enabling that since there is little to no info as to what this means or the consequences. Ive confirmed the permissions are correct, File sharing and SMB are enabled and both are on the same WiFi network. I suspect this has something to do with the music file name?

Contemplating updating my old Connect to a Port in order to get Spotify Lossless. Will I be able to get lossless audio on Spotify directly from the Sonos app? I really don't want to have to use the Spotify app, which is what I have to do with the Wiim Ultra I'm using on another system.

Hi, is it possible to play my iTunes through my play5 Gen 1 speaker?

i can't use voice control on Sonos move 2 with my android phone 

So if I play Spotify through my TV app it sound will go through all my speakers Arc and One SLs. But if I play Spotify through my Sonos App only sound will pass through my Arc and sounds light any ideas?

How to configure a SSD music library on my home network

My current set up is Sonos Arc, Sub Mini and 2rear one SLs as surrounds. Thinking of upgrading to Sonos arc ultra and 2 era 300 as surrounds but not sure if too much or would upgrading soundbar be enough. Looking for some advice. Thanks

Apple Music recently released 6 live radio stations. Up until recently, I had no problem streaming them over Sonos. Something changed, and now when I try to play the stations, I get a “not encoded properly” error.Tried re-authorizing Apple Music, tried rebooting all devices, etc. Nothing works.Any hints?

Hi, Google assistant worked fine till now. I tried to re connect it, it will not connect. Tried restart, unlink and link again Sonos via "works with Google". Here's a screenshot.  

I have a 3 year old Ray which has been flawless until now. It’s started making a buzzing noise when a high pitch sound is played. We play a game where wolves howl and every time they do, it happens. Sounds like vibration. Is there anything I can do to remedy it, without having to send it off? It hasn’t been dropped/knocked. It’s been properly looked after. The issues happens when the volume is high or low but only when that certain high pitch ‘howl’ is played.  Thanks in advance 

Vorrei sapere se il giradischi Sony PS-LX310BT  é compatibile con Playbase S2.grazie Moderator Edit: Translation by Google Translate - I would like to know if the Sony PS-LX310BT turntable is compatible with the Playbase S2.Thank you.

Can someone help me? I have a system consisting of Sonos S1 speakers and the latest version of the app that I use on an iPhone. How do I add a family member so they can manage the same system independently? Thanks.

How to switch between systems in Sonos app? Every time I try to use the app to control volume after using one system, it mutes or disconnects the arc. I have to unplug the arc and then it works again. There has to be a better smoother way of doing this - using the app for two different systems on same network.

I’m using two Era 300s as surround speakers for my Arc Ultra, but I’d like to listen to music directly on the Era 300s in simple stereo mode.The only way I’ve found is to remove them from the Arc setup, then pair them together — and then do the reverse operation for home theater mode, which means recalibrating everything again.

I have 4 Sonos ceiling speakers , one amp and one arc ultra. I have connected 4 speakers to one amp , how can I play 2 speakers separately 

¿Cómo descargo la app de SONOS para PC? Moderator Edit: Translation by Google Translate - How do I download the SONOS app for PC?

I’ll try to keep this brief, but here is some background:For years I used iTunes for PC.  I ripped my massive CD collection and also imported / purchased lots of music over the years.  The data for iTunes resided on my Synology NAS. Recently, I started having problems  with iTunes and decided it was time to move to the newer Apple Music App.All has been going well on that front. I made that switch on August 29th.Last week I purchased a used PLAY:5 (v1) speaker. It took me a while but I figured out to configure the NAS to allow the SONOS Controller apps access my music.It was working pretty well, but then I noticed that any playlists added or edited since I made the transition to Apple Music were not reflected in the Sonos Controller App.  I have determined that since August 29th, while the Apple Music app is properly pointed to my NAS to play my music, it is not updating the iTunes Library.xml file on my NAS. So, any playlists I have added or edited since August 29th are being stored e

I just went to go change my e-mail address on file and despite repeated attempts to edit and save, the new email address won't stick. I was able to edit my street address just fine but I cannot get the e-mail address to change. Any ideas?