Spaces & Setups

Hi, For about a 6-9 month now my sonos arc has been acting up. The sound suddenly disapear and I have to reset the entire county power grid to get it back. I have tried wired connection to my router and static IP. Also while playing from spotify there is a lottery if the music ever comes on. Imagine when you have some company over and is supposed to set the mood and you start fidgeting with “how the f*** do I get the music on this junk”.You cant cast music to the arc/”room” if the tv is not on. Really unstable system. I cant really recommend this to anyone.Nothing ever work on this piece of junk.  Anyone with the same problems?Sonos Arc, Sub Gen3 and Sonos one SL Moderator Note: Modified in accordance with the Community Code of Conduct.

How do I set up Alexa voice commands with Amazon Music on Sonos?

A number of years ago, I set up a 3-speaker system in my living room of Play 1s. This xmas, I treated myself to a new speaker, this time an Era 100. I just opened the box (it’s been busy here) to learn that I can’t pair the Era with the Play speakers. The existing speakers are set up as one L-R pair of Plays and I wanted to pair the new Era 100 with an old Play to make another L-R pair. I probably should have read more carefully before ordering because it says you can only pair like speakers. Since I didn’t know that, I was thinking to return the Era but maybe there’s a way to connect them that I haven’t thought of. I’d appreciate any suggestions you may have. Thanks. 

The arrangement I have for my 83” wall mounted TV will allow me to either wall mount the Arc Ultra at the suggested 4” below the bottom of the TV or, I can simply place it on top of the console which would be about 7” below the bottom of the TV.  Ascetics, cost, and effort aside, is one preferred over the other for best sound?  In case it matters, the front surface of the TV is about 2.5” forward of the wall.

I see there are multiple threads on this but from 8 months ago.i recently bought my mother a Move 2 and set her up with Sonos voice so she doesn’t have to reach for her phone or iPod to start music.She doesn’t want Alexa or anything cloud based so the Sonos voice processing on the device etc made it an easier sell.. great I thought.She is in her 70’s and so wants to listen to bbc radio 4 most of the time but the ruddy thing started playing some random artist when I asked for radio 4, when I asked for bbc radio 4 it told me it couldn’t.I have read the replies on here and now understand it doesn’t work. 1 such comment was interpreted as a feature request, another was stating it was a bbc sounds incompatibility… given I have added bbc sounds to the Sonos app, so sonos know she has a valid account and the app can merrily play the bbc radio selections with no issue… I don’t understand why this isn’t a thing. Even if I had to add an extra prompt like “play bbc radio 4 from bbc sounds” or sim

Tried to buy the era 100. Not once but twice, first time I didnt sign in and was after playing with klarna was redirected back to my cart after purchase. So the money came out of my bank account but sonos says the purchase did not go through.Second time I signed in with my account, filled in all the information for shipping ect and went to pay with klarna and the purchase went through and it told me to go back to merchant. I go back to sonos and its literally showing the payment for me to pay again?So I was charged not one but TWICE for something that according to sonos is not an actual order. Just being held by my bank. Honestly so frustrated now I have to wait 30 days to get the money back after disputing with my bank. and will miss this sale and am out @ bunch of money for the next bit. Why have klarna as an option if the website is not properly set up? Don't know what to do honestly

I have 2 Era 100 speakers setup as a stereo pair connected via WiFi. I’ve installed the Sonos skill on Alexa and gone through the setup process in the app. Everything works, but there seems to be a bug compared to an Amazon Echo device.  When I ask “Alexa, play the latest episode of NPR Up First”, the Alexa response is “You laying the latest episode of NPR Up First from Amazon Music” followed by the rather lengthy episode title; the episode is also laying at low volume in the background while Alexa reads the title. When she’s done with the title, either 1) the volume comes to normal, episode continues playing, but I’ve missed the start or 2) the episode stops being playing and I get silence or 3) the episode stutters then re-starts and plays.  I use this example because it’s most audible due to the long episode titles, but the same happens when I play music from Spotify; Alexa is reading the title while the song is already playing.  in contrast, on an Amazon Echo device, or the Alexa a

I set up a small system for my living room that I intend to grow. I loved it so much that bought a second system, this time with the arc ultra with the intention of passing the Beam set-up to my husband for his TV room upstairs. This is what I have:Living Room -1 Arc Ultra -2 Era 100s-1 Mini SubLG C5 TVUpstairs TV Room-1 Beam 2 -2 Era 100s-1 Mini SubLG C4My router is in the living room And it’s the standard router supplied by my cable company and everything is wireless.The controller is on my phone and that’s where I’d like to keep it. The sound bar was originally intended Improve voice clarity for my husband so I could keep buying him at a tolerable range for me when we watch TV together. and also like the option for us to be able to watch TV separately. My first challenge is that audio from his system was playing downstairs in the living room. That tells me something’s wrong and before I bang my head against the wall I wanted to ask for help. I also read that there’s an issue between

Over 10 years, we had a Sonos system set up in our kitchen.  We have 4 in-ceiling speakers, which were wired to a SS20 2 Way parallel speaker Switch system, which was connected to the Sonos Connect Amp 1st generation, which was connected to a computer.  Does anyone whether I should connect a Sonos Amp or Port to the Switch system, so we can access music through the phone?   Probably a very basic system, but any knowledgeable guidance would be appreciated.

How do I turn off Sonos Voice Assistant on a Ray?

I have a  new Apple TV 4k box along with a two year old LG C2 tv.My Sonos  stuff consists of 1st gen Beam a couple of six year old speakers and a sub thats about 5 years old.All working fine along with Amazon Fire Cube and an Android box.The problem I have is I cannot get 5.1 sound from the Apple only pcm stereo..I have followed various online guides but no luck so far.Hopefully someone on here can help?

I have a Sonos Arc connected to my Samsung 4k TV, sorry I don’t have the specific model number.  I have my Arc soundbar connected through the TVs HDMI Arc port.  I have a Metra HDMI splitter plugged into my only other HDMI port.  I have my cable box and previously had an Xbox one through the splitter.  For years things worked great, no issues.  We just got an Xbox series X.  Since setting this up I’ve noticed that my Arc seems to not be recognized by my Samsung and my TV will revert to the TV speakers, at times I will get no audio from the Xbox.  I can fix it by unplugging the splitter from the other HDMI port, then once the Arc is recognized by the TV, almost immediately, then I can plug back in the splitter to the other HDMI port and things work great until for a while.  I’ll come back an hour later and same issue.  I have pass through on and Dolby atmos turned off on the Xbox.  Any ideas for a permanent fix?  I’ve tried power cycling everything.  I can’t seem to find a fix that will

I've connected my Beam and two ERA 100 speakers (without surround, just the two ERAs in stereo). I would like to manage everything as one system. However, when I adjust the volume on my TV, only the Beam responds. Is there a solution to control the entire system with my TV remote?

Hello,I’m planning to build my new home cinema (bar + sub + satellites), but I’m using siri to control my home, so one prerequisite for me is to have siri integration. I see you are creating you own vocal assistant but to be honest I am far from understanding this, what we want is one powerful assistant for everything, not yet another limited assistant from each vendor.. Hopefully this doesn’t conflicts with any potential Siri integration ?Especially since Apple plant to use generative AI now for Siri and make more intelligent, I would like so much to be able to use Siri from my home cinema.  I saw denon added it to their denon home system, do you plan doing it aswell ? Else I think I’ll need to go with denon, but I wanted to compare first and maybe wait a bit of something was planned from other brands. Thanks

I don’t want Sonos radio taking up screen space as I don’t use it and have access to plenty of music that I do want. So how do I remove it from view?

I have lossless audio for Spotify whether I use the app on my phone, PC app or Alexa app on all Akexa devices and PC speakers. But when i switch auduo to my Sonos 100, which I got the other day, the lossless option on where the song is playing goes away. How do I get it to translate to Sonos? Lossless was kind of the point of getting it

I’m looking for speakers to pair with my Sonos Amp. I’m looking at the Dali Menuet SE, KEF LS50 Meta or B&W 706 s3.  Has anyone tried any of these speakers with a Sonos amp and if so what are their thoughts? Alternatively does anyone have any other speakers they can recommend.FYI I mainly use the amp for my home cinema and listen to music now and again.  I would love to hear people’s thoughts?

To my Christmas horror, anything by John Rutter and the Cambridge Singers is now blocked. Is this because Tidal cannot pay the Collegium record label? Here am I back to using a CD player when these carols should be streaming. Has anyone had the same experience? Merry Christmas!

I have some MP3’s in the File Folder on my iPhone. Is there any way to stream them to my ERA 300’s?

I have recently purchased a Beam Gen2 and a couple of Era 100s. My existing system is S1 so I need to upgrade if I want them to all play happily together. This I am failing to do. I have removed my 2 s1 only Connects but when i run the s2 Update it finds the system but is unable to update it.If I run the S1 app it tells me to check for updates, when i do this it takes me to the play store S2 App entry. The “system compatibility check” option is greyed out. If I run s2 it will find my s1 system but says it cannot update the system.I have been in touch with Sonos Support - the upshot of which was the 2nd line guy wanted me to reset my s2 components and add them one by one. This of course will result in me losing all my playlists. - which the Support guy said was the normal update approach.Help!

I am planning to change my setup on the Sony Bravia A80J. Currently, I have signal issues, likely caused by the Hue Sync Box, so I want to remove that and connect my consoles directly to the TV.The problem is that the TV only has two HDMI 2.1 (120Hz) ports:HDMI 3 (eARC) - Currently used by the Sonos Beam Gen 2.HDMI 4 - Currently used by the Hue Sync Box.I need both of these ports for my gaming consoles to get 120Hz. To make this work, I am looking for a specific HDMI switch that has an eARC extractor/pass-through function.My goal is to plug the Sonos Beam into this switch rather than directly into the TV's HDMI 3 port, effectively freeing up that port for a console while still getting audio. I don't mind losing full Dolby Atmos support; standard Dolby is fine, as long as I can still control the volume with my TV remote.Could you let me know if there is a switch that allows this specific configuration?

Hi all, My Sonos Arc + 2 x Era 100 are set up as my home theater in the living room and connected to the TV via HDMI. In the Alexa App i have a group for the living room containing two lights. Whenever I use the phrase “Turn on the light in the living room” or similar, both via voice and routine, the TV and PS5 are turned on or off with the system. I’ve found other threads on this topic and have tried the following already: Unplugging the Arc and TV from power for a couple of minutes, disabling and re-enabling the Sonos skill in the Alexa app, and disabling and re-enabling Alexa on the Arc. When re-adding the Sonos Skill in the Alexa app, the TV is discovered as a device via Sonos. There is the option to disable the device or remove it completely. I’ve tried both options without luck - the TV still turns on/off. I’ve also tried removing the speaker from the group “Living room”, still the same. This problem is somewhat new, we’ve used this setup for years with no such problem. Any tips

I want to create a 5.1 surround setup. I have a Sonos Arc Ultra, a Sonos Sub (Gen 4), and a Sonos Amp with two ceiling speakers. When I play regular music, all speakers work fine. However, when I watch a Netflix movie with Dolby Atmos or a YouTube video with surround sound, the ceiling speakers don’t do anything. Only The sub and arc ultra works. What am I doing wrong? Or is this setup simply not possible?

Is it possible to collaborate with UBT on the TroveMobile music app?There is lots of users with the Trovemobile app in the UBT community and if Sonos can direct link to this I'm sure there would be a lot of Trove users who would purchase Sonos equipment.Many thanksVaughn

Hi, our sonos system consists of 3 play 3 and 2 play 1 units as well as a system of sonos AMP and a Cerwin Vega floor speaker for it. We have so far run it over the Sonos s1 app, but would like to have it for the Sonos 2 app, as we are considering adding a sonos five and a sub. Is it possible that the speakers can all play over the sonos 2 app so that you don't have to have 2 apps? and how do you connect your existing system to Sonos 2 if that is possible?