Rutter Christmas albums

Forum|Forum|9 months ago
December 18, 2025
4 replies
114 views

To my Christmas horror, anything by John Rutter and the Cambridge Singers is now blocked. Is this because Tidal cannot pay the Collegium record label? Here am I back to using a CD player when these carols should be streaming. Has anyone had the same experience? Merry Christmas!

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Best answer by jgatie

I understand your reply, but it is a bit more complicated than this. There is a problem with Sonos playing Tidal tracks that actually exist. I contacted Tidal and they agree that the Rutter albums and tracks are fine. Everything is there in Tidal when I load their app. When I go to Sonos, tracks are ‘access denied’. About three weeks ago Sonos would not play Tidal at all. Sudenly Tidal reappeared. It seems to be a connection problem between Sonos and Tidal. I have re-authorised Tidal to no effect. I have screenshots of Tidal and Sonos but this thread does not seem to allow attachments.

It really isn’t complicated. Tidal is responsible for their implementation in the Sonos app, through the Sonos supplied SMAPI interface. So all access control, content display, etc., is the responsibility of Tidal. It doesn’t matter if the Tidal app can list and play the tracks, the Tidal implementation in Sonos doesn’t access the same Tidal API as the Tidal app. It is an entirely different implementation, but it is still the responsibility of Tidal to maintain.

jgatie

That would be a question for Tidal. Sonos is just a streamer/player, the content is provided by the content service. You wouldn’t ask Samsung or LG why Rudolph the Red Nosed Reindeer isn’t available on Netflix, would you?

K

KochanskiAuthor

Avid Contributor I

I understand your reply, but it is a bit more complicated than this. There is a problem with Sonos playing Tidal tracks that actually exist. I contacted Tidal and they agree that the Rutter albums and tracks are fine. Everything is there in Tidal when I load their app. When I go to Sonos, tracks are ‘access denied’. About three weeks ago Sonos would not play Tidal at all. Sudenly Tidal reappeared. It seems to be a connection problem between Sonos and Tidal. I have re-authorised Tidal to no effect. I have screenshots of Tidal and Sonos but this thread does not seem to allow attachments.

jgatieAnswer

I understand your reply, but it is a bit more complicated than this. There is a problem with Sonos playing Tidal tracks that actually exist. I contacted Tidal and they agree that the Rutter albums and tracks are fine. Everything is there in Tidal when I load their app. When I go to Sonos, tracks are ‘access denied’. About three weeks ago Sonos would not play Tidal at all. Sudenly Tidal reappeared. It seems to be a connection problem between Sonos and Tidal. I have re-authorised Tidal to no effect. I have screenshots of Tidal and Sonos but this thread does not seem to allow attachments.

It really isn’t complicated. Tidal is responsible for their implementation in the Sonos app, through the Sonos supplied SMAPI interface. So all access control, content display, etc., is the responsibility of Tidal. It doesn’t matter if the Tidal app can list and play the tracks, the Tidal implementation in Sonos doesn’t access the same Tidal API as the Tidal app. It is an entirely different implementation, but it is still the responsibility of Tidal to maintain.

K

KochanskiAuthor

Avid Contributor I

I have resolved this. The solution does lie with Tidal and all I had to do was to delete greyed out playlists and create them again. Perfect streaming in sonos after that. Tidal support were grateful for this news as they were unaware of a solution. It has probably been something to do with a Tidal server update. So there we are!

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