Spaces & Setups

Hey team. We have 8 speakers connected to reception and treatment rooms. A few irritating issues we can’t troubleshoot. 1.  Our clinic iPad app refuses to connect to the speakers despite being logged onto the same system. 2.  Most of the rooms are connected to the “helm”. One or two therapists play their own playlists in their room via their phones. When they connect to just that speaker, the whole system either stops or goes haywire. 3.  Sometimes we get an unstable internet connection for the system despite the rest of the internet and the solo connected therapists not having an issue. 4.  When songs connect, they play for 5 seconds then skip to another song. Mumford and sons isn’t supposed to sound like EDM. Please help. Appreciation in advance. 

I would like to get opinion for replacement of PC speaker to one Sonos One. Any adviser as want to have cable free connection using Bluetooth? 

The Sonos app seems to have been updated and has put Sonos radio at the top of my search results instead of Spotify. How can I revert back or better still remove the Sonos radio all together?

Hi, I’ve been experiencing a bug on my Sonos One players recently.I’ll select a song that I want to play using the Sonos controller app and then select the repeat song button (tapping the repeat button twice so that the icon with the 2 arrows and the ‘1’ inside the circle appears). The song will play normally during the first playthrough, but after that, the song always skips after the first 19 seconds (this is very consistent). Sometimes an error will display in the Sonos app about an unsupported encoding, sometimes nothing shows up.I’ve used both the iOS app and the macOS app and get the same results. FWIW, the song is this one from Spotify.My workaround is to create a playlist with at least 2 songs and then have that playlist play on repeat, which for whatever reason seems to stop the bug from happening.Any help would be appreciated. If nothing else, I just want to make sure the Sonos team sees this bug report. Thanks!

Future request.I would like the option to lock the entire groups volume, so that adjusting the volume on any grouped speaker would adjust the volume for the entire group. This would work in the same way as the master volume in the app does. As far as I know, this is not possible now?

I have a Arc with sub and 2 ones in one room and a pair of fives with sub in another room. In the room where the fives are I would like to adjust the crossover frequencies, but seems like this isn’t possible. Why? This is the first system I have owned with a sub where it isn’t possible to adjust the crossover.

Has anyone noticed that when you choose 'All Artist Tracks' from Amazon Music it only shows the first Album in the library, rather than all of them?

Hello! My outdoor space has an amp and 4 Sonos architectural/outdoor speakers installed.  I really need just one more speaker, but 6 would be too much (from a visual/ symmetry perspective)  I know an amp can drive 6 architectural / Sonos speakers, but what happens if I only plug in 5? Does that create an imbalance issue with the ohm load? Thanks!

.: Hello. I am a Sonos newbie, this is my first post, and I am not very tech-savvy when it comes to sound systems. Recently, a friend guided me through the purchase of an LG 65” 4K tv and a Sonos Arc sound bar. I would like to add a turntable with pre-amp and a DVD/CD player to my sound system, but as best I can tell, one cannot do this with the Arc. I’ve perused the Sonos site to try to get a better understanding of what component(s) I would need to add, and the more I search, the more confused I find myself.Ultimately what I would like to do is have the outputs from my turntable (old, not wifi-enabled) and my DVD player (wifi-enabled) play through the Arc (if that’s even possible), and/or through wireless speakers, like the One SL. I gathered from my searching that I would also need the Amp. From what I can see looking at the back of the Amp, only one device requiring RCA cables can be attached to it. If this is the case, would I need two Amps, one for the turntable and one for the D

A current sales price is a better deal than the upgrade program, but said credit is preventing me from getting the sales price. I understand that offers cannot be combined, but how can I get those credits cleared out so I can qualify for the sales price?

My tv and Sonos Arc sound bar are in the front right corner of my living room. I use two Sonos Five speakers for my rears. My sitting position is very close to the right rear Sonos Five. The left rear Sonos Five is about 11-12 feet away. I am wondering if I add a Sonos One to the front left (also about 12 feet from my sitting position), would I get more left side sound than what I am currently getting?

Yesterday my Beam stopped properly responding to Spotify requests whether they were Alexa-voice requests or directly through the Spotify app.   It starts to play after a LONG while then stops.   The starts again.   Very odd.   Nothing has changed.  Not having this issue with my other Sonos One

Hi. I have an Arc, Sub and 2 One surrounds.  Sometimes when watching TV I am in my kitchen and would like to know if I can add another speaker that would play the entire audio track so that I can hear the sound from what is on TV better without having to turn up the overall volume too much.Thanks!Marc

I was an early Sonos adopter and have a perfectly functioning system including a number of original Play 5 devices. As a result, I have never upgraded to the S2 operating system. I would now very much like to buy a Beam Gen2, but see that that requires S2.  However, having set the beam up, i hope that I would actually need to control it with anything other than the to standard remote control.  considering this, is it possible to continue running my S1 system in the house, but set up the beam to run independently as a to speaker only?Thank in advance of any advice you can provide..   

Hello, I'd like to be a able to stream podcasts from my Android phone Podcast Republic app to my Sonos beam. Is this possible?At the moment, I listen to podcasts via Podcast Republic app on my Android phone through phone speaker or via bluetooth speaker but it would be great if I could listen to them via the Sonos Beam as well.Thanks, Mark

Where can I find the configuration for setting the default volumelevel?  

I have an arc and just bought 2 one sl. Not golding good surround on any streaming app whether using native to TCL 65R625 or through apple tv 4k. Currently have TV audio setting at auto for digital output format but have also tried pass through and custom. Apple TV setting is auto, Atmos Available. Sonos app will even show that the sound is Atmos when available. Thanks for any advice

I currently have a Sonos HT set (Arc, 2x One SLs, Sub (Gen 3) connected to a PS4 Pro and a Samsung Q90T. So it’s PS4 Pro > Q90T > Sonos Arc HT. I borrowed some Blu-ray DVDs from a local library and noticed that they only have Dolby DTS-HD Master Audio tracks in English. However, I can only get Stereo PCM when playing the movies via the Arc.  I tried various combinations via the PS4 Pro “Sound and Screen” menu > Audio Output Settings > Audio Format (Priority) - (Linear PCM or Bitstream (Dolby or DTS)), the Pro’s Blu-ray DVD settings > Audio Format (Linear PCM or Bitstream (Direct)), as well as the Q90T’s Sound > Expert settings - HDMI-eARC mode (Off or Auto) and Digital Output Audio Format (PCM, Auto, Pass-Through) and I can’t get “surround” sound only Stereo 2.0. I researched (lurked) on these forums as well as Reddit for possible solutions, but nothing worked with the various settings I mentioned. Only thing that comes up is possibly getting an audio extractor, but I

I have 3 Amps, 1 Connect and 1 dock for my home system.This power four zones with a total of 12 speakers. I am ready to pull the trigger on S2 because I want Apple Air Play.I understand the need for 3 new amps but what is the replacement for the Connect and the dock? Do I use what they now call a port?

I’ve scoured the community for an answer to this and all i see is the recommendation to check my smart tv and disable passwords (none are enabled) or to factory reset which i prefer not to do. Is there someplace in the sonos app or on iPhone settings i can control this? I don’t even see Airplay on my settings list in my iPhone 12. Thanks!

I know the repeat flag stays on for a playlist between usages of the Sonos system, however when I switch to a new playlist, the repeat flag switches off.  How do I globally set Sonos so that it repeats my playlists by default? 

A friend has asked for my help updating their sound system.  They have built in speakers for a home theater in two rooms.  Sonos “was” out of the question as a Sonos Amp only powers one pair, so many would have been required.  The new AV receivers that advertise “works with sonos” would be a good solution.Question:  Are there any receivers/amps that do not require a Sonos Patch?  In working up various systems, the Patch dramatically adds to the cost.  I.E. are there any that have the “complete works” built in?  

I have a google nest hub set up with the default speaker as my Sonos move, and the default music provider ass Spotify. Everything has been working great, except for sometimes when I ask google to play a specific song title, it will repeat the correct song but then play a completely different song not he speaker. I have spotify premium account set up on both google and Sonos. General playlist requests work for example “Play country music” but specific songs don’t. Any fix?

My High Sierra Mac Pro crashes every time when it attempts to update from 11.5, could that be because the latest version does not work on High Sierra?Astounding that Sonos does not seem to provide basic info like this on their site.

I’m trying to set up surround sound with only using sonance speakers. I don’t want a sound bar under my tv..  I’m going to have two sonance speakers on each side of the tv and 2 ceiling sonance speakers behind the couch.  Do I need two Sonos amps to drive the two sets separately? I assume so because the ceiling speakers will be ambient and the in wall speakers by the tv will be full.  Also, Do I need to connect HDMI Arc to each Amp if I need two or do I just connect to the wall speakers and then group the other set? I don’t know if when I set it up in the app it will be set up as a home theater or if I manually have to group the two amps together whenever I want to watch tv and adjust the volume separately. Any advice would be appreciated!