speakers patchy and skipping songs

  • 18 February 2023
  • 1 reply

Hey team. We have 8 speakers connected to reception and treatment rooms. A few irritating issues we can’t troubleshoot. 1.  Our clinic iPad app refuses to connect to the speakers despite being logged onto the same system. 2.  Most of the rooms are connected to the “helm”. One or two therapists play their own playlists in their room via their phones. When they connect to just that speaker, the whole system either stops or goes haywire. 3.  Sometimes we get an unstable internet connection for the system despite the rest of the internet and the solo connected therapists not having an issue. 4.  When songs connect, they play for 5 seconds then skip to another song. Mumford and sons isn’t supposed to sound like EDM. Please help. Appreciation in advance. 


Best answer by buzz 18 February 2023, 17:45

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We need some information about your SONOS system and the network. Which SONOS models(s) are connected. Which model router are you using? If there are any network switches what are their models? Are any SONOS units wired to the network?