The new Sonos App is SO ATROCIOUSLY BAD that it scares me - makes me think management is so far gone that there is no hope for restoring minimal user experience.
I have never experienced anything like this from a real company taking enormous sums of money from customers and then slamming us all into hell. WTF??
I totally agree and feel your frustration.
I’ve never been impressed with the Sonos app and the way it interfaces with my music services but at least before this new app it was tolerable. Now it is an absolute freaking disaster. I can’t even describe one of the many weird symptoms and issues that my spouse and I have trying to use the system. I can’t even bother to reach out to Customer Service because I wouldn’t even be able to describe some of the weird crap going on with the app. Half the time it doesn’t work and we have to go without music. If I was a wealthy person I would literally take all five of my Play 1’s and throw them out the window. As soon as budget permits I am getting rid of the system and moving onto something else.
And I agree with you it’s unbelievable that a company of this size would be sitting so silently while all of this mess is unfolding instead of communicating with us and trying to come up with a solution.
+17While I agree that Sonos should have done something to help users having issues, and there are many, to get back to a place where they are comfortable and satisfied with their systems they have spent good money for, I would suggest using Sonosnet for now if you have updated aal your devices. Plug a couple speakers into your router and make sure WIFI is enabled in their settings. Do not depend on WIFI until Sonos sorts out this mess they have created.
The new Sonos App is SO ATROCIOUSLY BAD that it scares me - makes me think management is so far gone that there is no hope for restoring minimal user experience.
I have never experienced anything like this from a real company taking enormous sums of money from customers and then slamming us all into hell. WTF??
They didn’t take money from you, you gave money to them, the same as in any other purchase. Does the supermarket take money from you when you buy a loaf of bread? Instead of couching your message in turgid language you might instead want to reach out for help with any particular difficulties you may be experiencing. This is a community site so take advantage of the assistance on offer. Sonos isn’t listening so the blather is just wasted here.
The new Sonos App is SO ATROCIOUSLY BAD that it scares me - makes me think management is so far gone that there is no hope for restoring minimal user experience.
I have never experienced anything like this from a real company taking enormous sums of money from customers and then slamming us all into hell. WTF??
They didn’t take money from you, you gave money to them, the same as in any other purchase. Does the supermarket take money from you when you buy a loaf of bread? Instead of couching your message in turgid language you might instead want to reach out for help with any particular difficulties you may be experiencing. This is a community site so take advantage of the assistance on offer. Sonos isn’t listening so the blather is just wasted here.
The supermarket also doesn’t pull a fast one and change the loaf of bread into a bag of sawdust whilst claiming “best bread ever that everyone has been asking for”. And if they did, they’d get a load of turgid too.
Sure, we’re probably shouting into the abyss - that “Sonos isn’t listening” is exactly the point.
Coincidence? My 1st gen Play 3 and Play 1 (among my first purchases) that survived the Gen2 upgrade suddenly "died" on the same day. Reset makes no difference.
I’ve got four PLAY:1s that are all working. Perhaps a power surge, which affected older electronics?
Came back from a trip to new update with people coming over for a small party. Everybody us asking where the musuc is. One pair of play 1s work, 3 other play ones are dead along with my roam. Which is always glitch. The interface kind if sucks even if it worked. More colorful less functional bargain basement programming.
To be fair, rhe last iteration of the App was awful, just awful. When I saw rhe update, I thought "oh, thank the lord!" But, not. Some malicious SOB, who clearly was about to quit and go to a competitor, made an even WORSE app. Do Sonos employees not use their product/app?!?!?!?
How can Sonos go this long without fixing the app. Go back to the old fire some people whatever. Music libraries are now junk. Apps to play new music gone. As a musician and engineer I am astounded that they did not test the app before release.
The CEO MUST be fired! The new app is terrible, not intuitive, poorly responsive. The app was clearly not ready for release and certainly not even close to Beta mode. WTF???!!!! What kind of company does something like this out of nowhere. The entire department needs an overhaul. The Clowns are running this circus!
It’s great, isn’t it. Someone signs up for the forums, posts something controversial, gets responses (some agreeing and some disagreeing with their point of view), and yet the op is never heard from again.
Oh, I'm pretty sure we've heard from the OP again. Not under that username, of course. But we've heard from them again.
nik9669a,jgatie
FYI I am an original poster here us my user name. I could say something like "you two must work for Sonos, trying to save your jobs" but I would not do that. The release of this POS release is not excusable. If u are a real user. I have 6 speakers and have been using since Play Ones came out. This release sucks and there is no excuse. It is terrible programming by amateurs. Programmers or qc testers and the company offers no defense except buried in the user forums.
Plus you can’t even edit the queue anymore! The Music Library has to be reconfigured by calling Sonos Sppport which is an hour or so wait. The company doesn’t even have a callback option so their strategy is to wear people down. I’ve Ghand a Sonos system for my complete home since 2015.
IF YOU ARE A NEW FIRST TIME CUSTOMER
DO NOT BUY THIS PRODUCT!!! TERRIBLE COMPANY!!!
I have so many Sonos products. Roughly $7k worth and this app has made them useless. Also I am afraid this company is going to brick my older devices soon and claim no support. I really am disappointed. I will not be purchasing anymore SONOS products.
The app is so laggy and unusable, really a drag. I feel so duped.
They set up a user community but refuse to do anything about this absolute joke of a version. Was it a high school project they farmed out.
They set up a user community but refuse to do anything about this absolute joke of a version. Was it a high school project they farmed out.
I notice you’ve made several posts that do nothing but complain in general, without any specifics. What exactly are you missing or finding difficult with the new app? There may be things we can do to help get you back up and running.
Just wanting to add support for rolling back the app. New app is barely functional and incredibly frustrating.
They set up a user community but refuse to do anything about this absolute joke of a version. Was it a high school project they farmed out.
I notice you’ve made several posts that do nothing but complain in general, without any specifics. What exactly are you missing or finding difficult with the new app? There may be things we can do to help get you back up and running.
lol. Really? You are not aware of all the issues with the app? What parallel universe did you come from?
lol, it’s getting like the Apple forums in here
”it’s your fault the b0ll0xed up app doesn’t work”
🙄
I’ve not been able to listen to my music library unless streaming via AirPlay for months now. For something as expensive as Sonos, this isn’t acceptable. End of story.
They set up a user community but refuse to do anything about this absolute joke of a version. Was it a high school project they farmed out.
I notice you’ve made several posts that do nothing but complain in general, without any specifics. What exactly are you missing or finding difficult with the new app? There may be things we can do to help get you back up and running.
lol. Really? You are not aware of all the issues with the app? What parallel universe did you come from?
Of course he's aware… But there is no point coming on here and repeatedly posted that it’s all rubbish (that has been done thousands of times) - if someone has a specific issue, they can voice it in case people can help. There is a tendency for people to lump all current Sonos issues in with the app update when it could easily be something related to another factor (and often is), but if the person doesn’t explain what’s up and just jumps in with “what a POS”, their comment remains just noise.
Looking at your contributions to the forum, I can see that your presence here is also just similar noise.
There have been some suggestions put forward on these forums. They have helped some of those complaining, and some of those have had the decency to admit that they have - for example - regained music library access. Others seem unwilling to try anything other than repeatedly complaining.
So now we have brand new users answering questions specifically asked of other brand new users? I believe somebody lost track of their socks.
lol, it’s getting like the Apple forums in here
”it’s your fault the b0ll0xed up app doesn’t work”
🙄
I’ve not been able to listen to my music library unless streaming via AirPlay for months now. For something as expensive as Sonos, this isn’t acceptable. End of story.
Sonos recently updated their instructions on how to add a music library to accommodate the dropping of support for SMB v1 and http sharing. See this link:
https://support.sonos.com/en-us/article/add-your-music-library-to-sonos
They have also specifically addressed the 913 error code:
https://support.sonos.com/en-us/article/error-913-when-adding-a-music-library-share
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