How can new Sonos App SUCK SO BAD? No hope but to throw all Sonos speakers OUT A WINDOW?!

I totally agree and feel your frustration.
I’ve never been impressed with the Sonos app and the way it interfaces with my music services but at least before this new app it was tolerable. Now it is an absolute freaking disaster.  I can’t even describe one of the many weird symptoms and issues that my spouse and I have trying to use the system. I can’t even bother to reach out to Customer Service because I wouldn’t even be able to describe some of the weird crap going on with the app. Half the time it doesn’t work and we have to go without music. If I was a wealthy person I would literally take all five of my Play 1’s  and throw them out the window. As soon as budget permits I am getting rid of the system and moving onto something else.
And I agree with you it’s unbelievable that a company of this size would be sitting so silently while all of this mess is unfolding instead of communicating with us and trying to come up with a solution. 

While I agree that Sonos should have done something to help users having issues, and there are many, to get back to a place where they are comfortable and satisfied with their systems they have spent good money for, I would suggest using Sonosnet for now if you have updated aal your devices. Plug a couple speakers into your router and make sure WIFI is enabled in their settings. Do not depend on WIFI until Sonos sorts out this mess they have created. 

They didn’t take money from you, you gave money to them, the same as in any other purchase.   Does the supermarket take money from you when you buy a loaf of bread?  Instead of couching your message in turgid language you might instead want to reach out for help with any particular difficulties you may be experiencing. This is a community site so take advantage of the assistance on offer.  Sonos isn’t listening so the blather is just wasted here. 

The supermarket also doesn’t pull a fast one and change the loaf of bread into a bag of sawdust whilst claiming “best bread ever that everyone has been asking for”.  And if they did, they’d get a load of turgid too.

Sure, we’re probably shouting into the abyss - that “Sonos isn’t listening” is exactly the point.

Coincidence? My 1st gen Play 3 and Play 1 (among my first purchases) that survived the Gen2 upgrade suddenly "died" on the same day. Reset makes no difference.

I’ve got four PLAY:1s that are all working. Perhaps a power surge, which affected older electronics?

Terrible update to Sonos app. It’s less functional and intuitive. Why?

Came back from a trip to new update with people coming over for a small party. Everybody us asking where the musuc is. One pair of play 1s work, 3 other play ones are dead along with my roam. Which is always glitch. The interface kind if sucks even if it worked. More colorful less functional bargain basement programming.

To be fair, rhe last iteration of the App was awful, just awful. When I saw rhe update, I thought "oh, thank the lord!"  But, not. Some malicious SOB, who clearly was about to quit and go to a competitor, made an even WORSE app. Do Sonos employees not use their product/app?!?!?!?

How can Sonos go this long without fixing the app. Go back to the old fire some people whatever. Music libraries are now junk. Apps to play new music gone. As a musician and engineer I am astounded that they did not test the app before release.