14.12 Update

Now I've got my apology out of the way, here's what I really think. You would absolutely be bending over backwards and fixing it, because it's not just mine and others problem but yours too. My purchase made your company profit and paid you. People forget these fundamentals. Your brand and reputation would be on the line and ultimately you too in line at the job centre. Here's hoping you do work for Sonos, take heed and do the right thing.

I haven’t seen anyone complaining about the clearity of voices. 

But anyway, why couldn’t these new changes be under Speech Enhancement? Why should all suffer because some of your costumers have hearing disability? 

Changes to volume mapping and impact on Sub output

Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc. 

In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator. 

The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same,  the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively. 

Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning. 

Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update. 

Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.   

If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.

I have never had my “auto update “ feature turned on as I want to decide when to update my system..that I paid for. It was sneaky of Sonos to update my app and take away the true play option then telling me to update my speakers to 14.12.

I have never had my “auto update “ feature turned on as I want to decide when to update my system..that I paid for. It was sneaky of Sonos to update my app and take away the true play option then telling me to update my speakers to 14.12.

The dissatisfied tend to speak louder but as someone who’s happy with the update here is my voice. 

App updates are usually set by the mobile device OS - Just as an example see the screenshot attached from an iOS device.

Those sort of choices to update the Sonos App itself, are not really anything to do with Sonos… it’s more likely you (accidentally) left the feature enabled within the controller device OS settings.

I have also no issues here and I’m really baffled when I read that some folks have to adjust the treble to -8. I’m still having everything on 0 (default) and it sounds fine, yes there is a volume difference, but that’s more or less it. Nothing I would have to set treble to -8 for.