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Get help with your Sonos Roam, and Sonos Move

  • 1,619 Topics
  • 8,002 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1619 Topics
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matt23Contributor I
asked in Portable speakers
Roam update failure

Got a new Roam that manages to connect to WiFi during setup but then told the speaker needs to update. It won't update for some reason and then the app (android) is just stuck on that screen. Tried factory resetting speaker and re installing app etc but still isn't working. Anyone else had this problem? Thanks for any help.

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2 months ago
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jnx827Contributor I
asked in Portable speakers
Adding a Move 2 to my sonos system and it says "not registered"

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.I’ve been at this for hours. 

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2 months ago
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BurtqwertAvid Contributor I
asked in Portable speakers
Bluetooth sound delay

Hello,I have a Roam 2 and pair it with my Mac studio as a primary speaker. I connect using Bluetooth, when the Roam was new ( a month or so) it worked perfectly but now I get a delay. I have tried resetting the Roam by pressing the on/off button for 15 seconds until the lights come back on. After resetting it works perfectly for 1 or two youtube videos and then reverts back to the annoying delay. So the scenario is to click on a youtube video and I have counted as much as 5 seconds of watching lips move with no sound? I have then reset the roam, restarted the mac ect, ect, and yes it works fine for around 4 or five videos and then starts misbehaving again. I have also tried different browsers to no avail. I also have an amazon echo dot, it works perfectly every time with no delay?Any thoughts appreciated.Regards,Simon

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2 months ago
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Martingd62Contributor I
asked in Portable speakers
Sonos roam is now a brick

My sonos roam has stopped working i have tried various different reset methods but its just dead. The orange charge light comes on when plugged into a charger but once unplugged its dead

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AjTrek1
2 months ago
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Nancy N.Contributor I
posted in Portable speakers
Sonos Move - Total Loss

My barely two-year old Move stopped charging or working at all. I tried all of the recommended fixes, but it was completely unresponsive. I replaced the battery and tried everything again. Nothing. Sat on hold for an hour to then have a support person walk me through the same steps before telling me that the unit was out of warranty and the only thing she could offer me was 15% off my next Sonos purchase. No repair options available. No replacement options. No information on what they’ve done to fix the issue. Nothing. What a disappointment. From what I can see online, this appears to be a fairly widespread problem with this product. The company should handle it better than by asking for a bunch more money for what could easily be another poorly done product. So, for anyone who can benefit from this, be warned. Buy something else. 

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2 months ago
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Julie071064Contributor I
posted in Portable speakers
no UPS shipping label

I have contacted Sonos 4 times now as not received my UPS shipping label via my email always say resending but getting frustrated now as still nothing speaker packed and ready to go as faulty promised a new one when they get the old one back not sure what to do now 

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2 months ago
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Nancy N.Contributor I
asked in Portable speakers
Sonos Move Failure

My barely two-year old Move stopped charging or working at all. I tried all of the recommended fixes, but it was completely unresponsive. I replaced the battery and tried everything again. Nothing. Sat on hold for an hour to then have a support person walk me through the same steps before telling me that the unit was out of warranty and the only thing she could offer me was 15% off my next Sonos purchase. No repair options available. No replacement options. No information on what they’ve done to fix the issue. Nothing. What a disappointment. From what I can see online, this appears to be a fairly widespread problem with this product. The company should handle it better than by asking for a bunch more money for what could easily be another poorly done product. So, for anyone who can benefit from this, be warned. Buy something else. 

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2 months ago
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Klaus-AndersContributor I
asked in Portable speakers
Reconnect Roam after drop off

I cannot make my Roam reconnect. I’ve been using it and it’s been working fine, but now I don’t seem to be able to reconnect it again. It shows up in the list and I can chose it, but I get an error message: “unable to connect”. What do I do?

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Airgetlam
2 months ago
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heinigrContributor I
asked in Portable speakers
Sonos Roam Dead? 1 Year

Hi Team, I have a Roam (and a move and many other products) but my Roam just stopped turning on. Tried all the YouTube videos, but cant get it going. Any suggestions? Pretty frustrating for a premium product like this to go at 1 year.

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2 months ago
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ShrekContributor I
asked in Portable speakers
Sound loss with Playbase

Have Playbase, LG TV and Sky Q…sound has started dropping out though indicator light on Playbase remains constant and blue.I have to put the volume back up using Sky remote.i have turned off tv, Sonos and Sky before restarting and likewise with the by hub…still sound falls away…getting a tad frustrated.

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2 months ago
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BradleyEContributor I
asked in Portable speakers
Move 2 wont link to existing sonos system

Hi, I’ve tried connecting my new Move 2 Sonos to an existing Sonos system (Sonos Amp 2 and Sonos sub) however every time I try I get the same error: could not link move 2 to Sonos system. I have tried factory resetting the move 2 , doesn’t work. I have tried turning everything off and back on, doesn’t work.  Really frustrated considering I bought this today and thought it was just plug in, connect and play. Ive tried calling Sonos but they are not open here in the UK on Saturday.

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2 months ago
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bostonmarkContributor I
asked in Portable speakers
Move will not Register to my account - please help

I have reset the MOVE over 10 times.  I am 2 plus hours trying to reconnect this thing. I have reset my phone, my network, and all my other SONOS products work.   It says the app is updated.   get through the setup process, and the app FAILS activating your sonos move to your system.   NOTE - when I log into SONOS website, I see my move listed.  I see all 7 products.  I am officially lost for options.    The error in the app is “move is not registered” - FIX IT.  I go through the FIX IT process, I hear the chimes, I follow directions, I push the button, more chimes, and then it says “Linking your Sonos Move to you account...”  and then it just spins for a while...and then it says “There was a problem adding your Sonos Move to your system.     Can someone reset my app or delete it from my purchase history??? So I can add new???   No clue.  This sucks.  

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2 months ago
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rt66kbContributor I
asked in Portable speakers
roam

My roam does not turn on

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2 months ago
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EkulznerolContributor I
asked in Portable speakers
connection issues

Since the app update, I have been unable to connect my roam to other speakers. I can play music over WiFi and Bluetooth on the roam by itself but once I try to connect to another room I get “unable to connect try again later”. I have turned it off and back on, I have reset my router and I have signed in and out of the app…issue still exists.  Any thoughts on how to fix this? It’s super frustrating and I tried to connect with support but the wait time is 120 minutes (why no call back option?).

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2 months ago
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Triumph JohnContributor I
asked in Portable speakers
Roam

My Roam stopped working overnight. Fully powered up using USB C connector as not sure if wireless charging base was working. Orange LED comes on for a couple of seconds then goes off. Pressing buttons has no affect. Sonos app up to date. Tried searching for new device, no joy. Have 4 Sonos One SL’s around the house that work perfectly. 

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Bumper
2 months ago
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Diane_1Contributor I
asked in Portable speakers
Alarms after adding new speaker

I added a new Roam 2 speaker to my system and since then my alarms which use playlists from my music library have stopped working.  I know I have to use the Mac app to edit my alarms until they fix the iOS app but I have still been waking up to my alarm until a couple of days ago. Any suggestions to get it working again?

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Airgetlam
2 months ago
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DanboContributor I
asked in Portable speakers
Roam questions

I need help turning on the voice activation on my Roam. It appears to be permanently turned off. It worked for a few weeks. 

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2 months ago
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LeginnamenotsContributor I
asked in Portable speakers
Now the "My Cloud Home" app has been disabled how do I stream to my Move.

Now the "My Cloud Home" app has been disabled, is there another app that allows me to select the music I want to steam to my Sonos Move from my Android phone ? I can use "Air Play" from my laptop and control it from an iPad but I really need to use my mobile. Thanks in advance.

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2 months ago
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GheegheeContributor I
posted in Portable speakers
problem with my connection

The girl at support told me the app is not up to date that why I can’t connect my move 2 whit my phone or iPad 

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Ken_Griffiths
2 months ago
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Vix666Contributor I
asked in Portable speakers
Sonos Roam Setup fail

Brand new roam and unable to add. Firstly the ping pairing doesn't work. Which seems odd. So used the code on the bottom. Fine. Connects to WiFi.App then says Added but may not appear on your system. Turn off, back on again and return to app.Return to complete setup. Sits for ages then says "There was a problem adding your Sonos Roam to your system"Tried a few times and same result.The app then tries to do a system update and apply to the Roam which crashes.I've sent diagnostics. I've spoken to an agent which ultimately got disconnected and a waste of time.I've done a factory reset and hit the same problem.Faulty Roam or..? Doing setup on Android. App has been updated.

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2 months ago
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markdbathContributor I
asked in Portable speakers
Sonos Roam won’t connect with other speakers

Since the latest update of the Sonos app on my iPhone 13, my Roam speaker has refused to connect with the other speakers. It works, but only separately from the others, which means having two circuits running simultaneously - one for the Roam alone, another for everything else. Trying the other way round, i.e. to get all the other speakers to join the Roam, doesn’t work either.  In both cases the notification “Cannot connect. Try again later” appears, but later is never any good. I’d love to fix this. Any ideas?

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2 months ago
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PsmithusaContributor I
asked in Portable speakers
spotty reception on move

I get great wifi reception on my Sonos Move when sending Amazon Music to it but get terrible reception when addihg the move to my Sony Play5 speakers connected to laptop music. How can I fix it?

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2 months ago
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frobruContributor I
asked in Portable speakers
Roam - cant see battery status when connected to BT

See some states that they can see roam  battery status in the Sonos app when connected to BT but it doesn’t show in my app. iOS - everything updated.   Any suggestions? 

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2 months ago
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EdhagyContributor I
asked in Portable speakers
Issues with Move speaker

How do you reset a Move speaker? 

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2 months ago
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Rudiger8Contributor I
asked in Portable speakers
Ik kan mijn Sonos Move niet updaten? Ik krijg telkens de melding: er is iets misgegaan.

Ik kan mijn speaker Sonos Move niet updaten? Alles gaat goed, tot hij op het laatste van de installatie vraagd om mijn product te updaten. Daar loopt het telkens mis en krijg ik de melding er is iets misgegaan. Probeer het later opnieuw! Hoe kom ik hier doorheen?  Moderator Edit: Google Translate- I cannot update my Sonos Move speaker? Everything goes well, until at the end of the installation he asks to update my product. Things always go wrong there and I get the message that something went wrong. Try again later! How do I get through this?

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2 months ago
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