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Get help with your Sonos Roam, and Sonos Move

  • 1,713 Topics
  • 8,319 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1713 Topics
T
Twins213Contributor I
posted in Portable speakers
Sonos 2 keeps turning itself off

Sonos 2 keeps turning off weather it on the charger or not 

435
AjTrek1
3 months ago
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MwareranContributor I
asked in Portable speakers
Loudness keeps turning back on

When I turn off the loudness it turns itself back on.  What’s up?

615
M
3 months ago
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fleetmackContributor II
asked in Portable speakers
move 2 - cannot group or control volume

I have about 20 Sonos devices. Suddenly I cannot control volume on my Move 2 from the app (works fine via physical buttons on the move). Additionally, when I try and group my Move2 with a port, not only does it not group, but my move goes into "sleep mode" until I turn it off and turn it back on again. I only use the move with the line in adapter.This used to work great, what is going on? I need this fixed by football season, else my back yard projection system is useless.This is why I bought the move, 3 ports, 6 speakers, and a huge emotiva amp... and now none of it works any more

301
M
3 months ago
M
MosalagaeContributor I
asked in Portable speakers
Sonos move (original) microphone won't switch on

Hi. My sonos move (original model) won't activate microphone. Led stays off, touch button does not respond. Have tried with and without all the other vouce control options. Have reset and rejoined several times. Maybe a problem with the capacitive button? 

1765
N
3 months ago
H
hsjd700Contributor I
asked in Portable speakers
Move 2 dropping out on Bluetooth

Connection keeps dropping out on Bluetooth when using move 2

56430
Corry P
3 months ago
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Ellie MayContributor I
asked in Portable speakers
roam hammering noise

Hello. My Roam suddenly made the full volume hammering noise and now it had disappeared from the app. I have held down the volume and play button and tried to turn it off and on again as advised in previous threads about this subject but still nothing. Most of the threads seem to be about two years old and have been closed. Did this ever get sorted please? Just been onto customer support UK but there is a 75 minute wait which I can't do right now. The white light at the top is on but the speaker light won't come on and of course it's gone from my app do cant do a diagnostic. Thanks for any help. 

1064
Corry P
3 months ago
S
ShayBelloContributor II
asked in Portable speakers
Is it possible to leave the move 2 constantly charging?

I want to keep it always charging Won't that damage the battery?Thank you

694
B
3 months ago
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CD CochranContributor I
asked in Portable speakers
Content I can play

How can I play an audio file stored on my phone through Move 2?

242
Airgetlam
3 months ago
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jshideContributor I
asked in Portable speakers
Connecting to a new wireless network

I’m at my dad’s house and trying to connect a Roam to his network.  All the instructions I’m finding seem to have the old app in mind.  I’m not someone that has struggled with the new app.  There was some learning at first, but it works just fine for me… it’s just different in some ways.  Can anyone help me with using the new app?  I connect the same product seamlessly at home or at the office… both places I used prior to the app update.  Now I’m pulling my hair out.  It should not be this difficult!  Thanks for any assistance!

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J
3 months ago
N
nbuteletContributor I
asked in Portable speakers
roam 2 on two network

I would like to connect my Roam 2, both at home and at my cottage. Is this possible?

150
N
3 months ago
toyboy
toyboyChromatic Producer II
asked in Portable speakers
Move 2 line-in connected using Sonos adapter

My Sonos app on the iPhone shows the Move 2 connected, for for some reason the desktop app on mac mini no longer shows it’s connected to the Move 2. So as usual I’m confused.

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toyboy
3 months ago
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BpittmanContributor I
asked in Portable speakers
Roam SL Update

I just received a Roam SL for Father's Day and tried to add it to my existing system.  It requires an update, but will not allow the update.  I get error 1002 and later, Error 1000.  And before you ask, I do not have a Sonos Bridge... whatever that is.  How can I make this work?

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S
3 months ago
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RyderHarborContributor I
asked in Portable speakers
Sono Move and bluetooth

My Move suddenly stopped allow me to connect to bluetooth.  I can get the blue light after multiple attempts of system resetting. Anyone have any tips/tricks to help me get this functionality working again??  

11510
R
3 months ago
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KrlitusContributor I
asked in Portable speakers
Move, se ha quedado bloqueado

El altavoz Move se ha quedado bloqueado y no funciona nada. He apreyado 5 segundos el boton de encendido/apagado y nada no funciona. Antes lo quite de la base.Que puedo hacer mas ? Moderator edit:Google Translate-The Move speaker is frozen and nothing works. I have pressed the on/off button for 5 seconds and nothing works. I removed it from the base first. What else can I do?

70
K
3 months ago
A
Aussie GregContributor II
posted in Portable speakers
Sonos is crap

Dear Patrick Spence,Your Sonos products are crap.I did some research to find the best Bluetooth speaker, for my needs, so I purchased a Sonos Roam, bad decision.My Sonos music library is loaded onto my computer and I used to play my songs from that. As that's where I store my music. It used to be good up until the May update…………. then things got crap, but hey lets get a two year old to write the code, or even better get the opposition to write it.Now in order to have a Sonos product you must have a mobile phone to set it up, now nothing is connected to my speaker, either by phone or computer. But I can connect to the Sonos Tune In…………...Yesterday is was connected after about 45 minutes to Sonos via “Chat” he did nothing but it magically connected, but yesterday afternoon it connected multiple times, I tried again last night and again today but you guessed it, not connecting. It seems that it only connects when you wait for ages on the Sonos help line and have their “ Help Desk” do noth

791
D
3 months ago
S
StuartChiplinContributor I
posted in Portable speakers
Roam grouping issue

My Roam keeps dropping out of the group when playing with my other Sonos products in my system/network. 

222
S
3 months ago
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BphillabaumContributor I
asked in Portable speakers
Move 2 connected to TV

I am trying to connect my Move 2 to my tv but am having issues.  I have an optical cable that goes into the back of my tv, and the other end has a toslink plug.  I know I need an adapter to plug into the Move 2, but I can’t seem to find what I need.  Can someone help me understand what adapter I need in this situation? Thank You

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B
3 months ago
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rob_cContributor I
asked in Portable speakers
iPhone cannot see Sonos speaker

I have a Sonos Flare speaker which my iPad will connect to (via Bluetooth) without any issues.However I cannot get it to work with my iPhone. My phone can’t seem to see the speaker. Any ideas?My phone connects fine to the bluetooth devices

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Corry P
3 months ago
A
Anish Kumar K. N.Contributor I
asked in Portable speakers
I need to connect headphone amp balance out to Roam USB C

Is there any device i can connect my Sony PHA3 balance output to Sonos Roam USB C?Moderator edit: corrected typos

70
A
3 months ago
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Mark3066Contributor I
asked in Portable speakers
sonos Roam end cap reattachment

Hi Alli have successfully replace my battery on my Roam.  The glued on end caps don’t seem to be as tight after reassembly.  Any recommendations on replacement adhesives to make the end caps tight to the chassis again? Thanks

390
M
3 months ago
ctweichmann
ctweichmannTrending Lyricist I
asked in Portable speakers
Roam Won't Turn On... I've tried the "hold the button for 12 sec"

I read the whole thing: charge ithold the button on the back for 12-15 seconds This doesn’t work.  When I am charging it, the orange light is indicated on the front of the speaker

1929168
U
3 months ago
S
SmugglarnContributor I
posted in Portable speakers
Move 2, bluetooth and app

Why is the system not visible in the app when connected to Bluetooth? I use the system in a boat and do not have WiFi. I can play music but I cannot use the Sonos app. Poor design or is it just me? 

565
106rallye
3 months ago
C
chucktowntmContributor I
asked in Portable speakers
Roam 2 Wireless Charger Cable Question

I’m considering buying the wireless charger base for a Roam 2, but I don’t want a 4’ cable connected to it. Is the cable hardwired into the base, or can I swap out the USB-C cable with a shorter one? 

591
Ken_Griffiths
3 months ago
E
EdgarduContributor I
asked in Portable speakers
no enciende mi sonos move

Que tal, de pronto no enciende mi somos move, cuando la coloco en su base, enciende el led de la batería por 7 segundos y se apagapero no carga y tampoco enciende, alguien sabe cuál es el problema o que debo hacer para usarla normalmente? Gracias  Moderator edit:Google Translate-Hi, all of a sudden my Somos Move won't turn on. When I put it on its base, the battery LED turns on for 7 seconds and then turns off, but it won't charge or turn on. Does anyone know what the problem is or what I should do to use it normally?Thanks

270
E
3 months ago
Z
ZippyzfcContributor I
asked in Portable speakers
wake up move

My app says my move is in sleep mode. How do I wake it up?

594
buzz
3 months ago
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