Skip to main content

Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,867 Topics
  • 8,915 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
  • 0
  • 6
1868 Topics
X
XpinoyContributor I
asked in Portable speakers
Sonos Move blinking white light, won’t factory reset

Sorry if this was asked before! Sonos Move with blinking white light, held the power button down till it turn off, then did a factory reset, still same white light blinking non stop! Appreciate the help! 

6184
X
M
Michael.KlineContributor I
asked in Portable speakers
issues connecting Move 2 to Xfinity XB8 Gateway with Eero

I am unable to connect my Move 2 to my Xfinity XB8 gateway. I also have the gateway connected to an Eero mesh network.when I login to the Xfinity app, I see that my Sonos speaker is connect with a “strong signal”. I have paused and unpaused which does nothing.the Sonos app does not show any devices however and the “account”, “services” and “system” menu options are greyed out. I was on with customer support for an hour and have restarted the router, rebooted the speaker and restarted the app multiple times.I suspect it may be the mesh network but I am less familiar with that.  ideas?  

1983
Stanley_4
W
Wbiz251Contributor I
asked in Portable speakers
Sonos Move not turning on

This is my 2nd Sonos Move (first one was sent back under warranty) that won't turn on. I can't believe that these speakers are this bad where I've had two in a row stop working after less than a month  I've tried all the factory reset nonsense and it doesn't work Does anyone have a different fix or possible cause of this? The speakers have been kept inside and not exposed to water. 

919917
L
R
RoseyboyContributor II
asked in Portable speakers
Anyone have issues with Roam after a power cut

I have multiple Sonos speakers including Arc Home Theatre Setup, Move, 2 x One’s plus a Roam unit.I live in a reasonably remote area and get power outages around once per month. All Sonos equipment  powers up again with no issues communicating with each other or Amazon Alexa devices, Apple Music, Netgear Orbi router etc. - except that is the Roam speaker. Everytime I have to Reset from scratch. Once done it works fine until the next power Anyone else having this issue ? Thanks

746
Corry P
D
DhiltabidleContributor I
asked in Portable speakers
Roam EQ sound adjustment

Roam is excellent, portable and sound is good.  Purposely purchased with mic for the TruePlay.  Device needs 3 band EQ adjustment.  Bass is outstanding, Treble is good, not great.  Having no Mid adjustments is horrible!  Seems like an easy software fix. Mid adjustment feature please!

6876
buzz
B
BLewContributor I
asked in Portable speakers
Assigning Sub Mini to Sonos Move?

I have Sonos on my outdoor patio, but not inside. I bought a Sonos Move and Sub Mini to bring the outdoor sounds inside, when necessary. However, I would like to be able to play JUST the Sonos Move and Sub Mini INDOOR, but I don’t get the option to “assign” the Sub Mini to the Sonos Move. Is there a sub that WILL pair with the Move, so that only those speakers are playing inside, and not have music playing on the patio at the same time?

435516
jgatie
D
dubonvinContributor I
asked in Portable speakers
Sonos Roam not going into bluetooth mode

I’m traveling with my Sonos Roam and can’t get the Bluetooth function to work. I’ve had it for a few years so it’s set up on the Sonos app (on my home WiFi network) and I have used it as a Bluetooth device in the past. I’ve read every post I could find and nothing has worked. As others have mentioned, I can’t connect it to my hotel’s wifi because the login requires a room number ( not a password). Might anyone have a suggestion? I usually travel with a cheap JBL Bluetooth speaker and I’ve never had an issue .. I brought the Sonos to treat myself as I’m gong for a long stretch.  Thank you!

2291
Airgetlam
S
Schrodinger13Contributor I
asked in Portable speakers
audio output power , frequency range

What audio output power does the Sonos Move 2 have?And what frequency range does the horn have?I already looked for it but some say 10W and others say 45W and others say 60W

1952
jgatie
W
Wendy123Contributor I
asked in Portable speakers
broadband changed and sonos roam wont connect

Just changed from sky to bt sonos works apart from roam which just won’t connect tried all sorts - although factory reboot doesn’t seem to work either - any help gratefully received    

711
Ken_Griffiths
F
fitekbContributor I
asked in Portable speakers
sonos + projector

Hei. I have 2 x Sonos one SL.  I want to play audio from the projector with Chromecast 4 via BT.  If I buy a roam and pair it with Sonos one sl, will it work?Thanks for the answer. 😉

20206
F
F
Francisco villarrealContributor I
asked in Portable speakers
Ayuda para desmontar parlante sonos de la base

Alguien me puede decir como desmontar el parlante sonos de la base estoy tratando y no puedo no quiero dańarlo  

511
Airgetlam
S
Strawberry-mochiContributor I
asked in Portable speakers
Sonos Move Bluetooth Fails to Connect

My Sonos Move fails to connect to a Bluetooth device (Epson projector). It will find the projector but fail to connect every time. I have a Bose Bluetooth speaker that successfully connects every time so I can rule out the projector as the problem. Suggestions?  This is frustrating and I'm contemplating returning this speaker. 

1372
S
L
leejacksonTrending Lyricist I
asked in Portable speakers
Move unresponsive

My Move is dead! Completely unresponsive. No lights, led’s or anything. I’ve tried manual rebooting with no joy. I’ve tried charging overnight but n cradle and via USB, nothing works. Pressing and holding buttons for 5, 10, 30 seconds still no joy. any help appreciated, I’ve had it for just over 3 years and warranty has run out! 

1273
Airgetlam
A
Anonymous
asked in Portable speakers
Manage Roam Bluetooth Connections

Is there a way to browse and edit what devices are paired with my Sonos Roam in the Sonos app? I’d like to remove a connection so it will no longer default to connecting to it.

891
Airgetlam
B
BooginContributor I
asked in Portable speakers
Roam is driving me Nuttts…

No doubt this type of issue has been raised before, I’m “new” here and still attempting to find my way around, so please forgive in advance.I have a really frustrating reoccurring problem with my Roam in that it just suddenly disconnects (today it disconnected 4 times in the space of 90 minutes).I then attempt to reconnect (firstly via iTunes / airplay) and then in the Sonos app. I’m then met with a blank screen / can’t find your product etc with my Roam sitting no more than an inch away from me (I’ve stopped what I’m doing in an attempt to get the music going again).Eventually after many attempts, taking 20 minutes or so, I reconnect after force closing all apps, going in to Sonos, doing the “finding your appliance”, found it but can’t connect so switch it off etc…..But….during all of this and when trying to reconnect Roam to airplay I can easily connect to my Ray / SL setup that I have in the “man cave”…but Roam is nowhere to be found (Ray is in another room in the house at least 6 -

1181
Airgetlam
A
Anonymous
asked in Portable speakers
Mixer to Roam via Bluetooth Audio Adapter?

I use a Roam to connect one bluetooth turntable to the Roam and them my older Sonos System. Now I'm wanting to do the same but with two turntables and a mixer using a standalone Bluetooth Audio Adapter (like this one). How can I get the Roam to connect to the BT Adapter without an interface. Can I do something special in the iOS app? Something else?

751
jgatie
D
DrolesDeDamesContributor I
asked in Portable speakers
impossible to turn on my sonos roam

Hello Sorry for my bad english.I have a big issue with one of my roam.The battery is full, the light is orange above the roam but impossible to turn the roam on.I can’t reset it… as the mechanic button is ko. Yet, it never fell. Could you help me please ?Many thanks in advance  

1815
D
E
Elicia71Contributor I
asked in Portable speakers
all of my music and playlists are grayed out

Is anyone else experiencing an issue with your playlists being unavailable? I subscribe to Sonos radio and it just has a message saying no longer available. I can’t access audacity, Spotify, or any of my channels today. I see them, but they are grayed out. I’ve deleted the app and reinstalled, verified everything is on the same WiFi, and now I’m not sure what to do. Any suggestions? Thank you!

1711
Airgetlam
R
Robot8Contributor I
asked in Portable speakers
sonos remote speakers

My sub keeps dropping out, and I go through the Sonos process to reconnect, but has never fixed the problemeventually it fixes itself but then happens again. Quite annoying.any suggestions? Thanks

242
R
C
clvilla17Contributor I
asked in Portable speakers
Sonos Roam - Stuck In Sleep Mode

My sonos roam is stuck in sleep mode, the app is alerting me to press any button - and even when I do it does not leave sleep mode.  It also will not respond to me holding the power button for 5+ seconds.The device is stating that the battery is fully charged and the device is plugged in - however, when I unplug the Roam, I am unable to turn it on. Is this a battery issue, or a true sleep issue?  I have owned the roam for less than a year.

1025732
A
A
AO6888Contributor I
asked in Portable speakers
Cannot control Move 2 via Sonos app

I am having trouble playing music on my new Move 2 via the Sonos app. I have 2x Era 300, a Roam, and a Move 2 all connected to the same Wi-Fi network. When I attempt to play music through the Sonos app, the sound only comes from the Era 300 and the Roam, but not the Move 2. The Move 2's status on the app shows as connected. However, when I switch to Apple AirPlay, it works.Note: I added Move 2 to the system last night, and it worked with the app just fine. The dropout issue occurred this morning.

6544
A
S
Stax PerfectionAvid Contributor I
posted in Portable speakers
Move 2 Battery Drains in Sleep Mode

2 Just spent many hundreds of dollars on a wonderful – sounding pair of move 2 speakers. It appears that sleep mode does not always remain engaged, but I am certain of this: one of the new move 2 speakers was definitely indicating it had been and was in sleep mode (I checked it after not doing anything overnight, and it was sitting there supposedly in sleep mode, that’s what it said), but the battery had drained down to 2%, and it was fully charged the day before.it is of course frustrating to have drained a new battery nearly down to zero, when the advanced-technology Move 2 was in sleep mode.It would be great if sleep mode didn’t drain the battery.Thank you. 

3314
buzz
R
RpillsContributor I
asked in Portable speakers
sonos roam won't connect to system

I have a new sonos roam. It will set up but won't show up on my system. It is a new system with nothing on it. I am using the Sonos app. Both the speaker and my phone are on my 2.4G network. I have tried factory resetting the speaker several times. I'm super bummed since it's brand new. Any advice?

2361
Airgetlam
B
BluemoonerContributor I
asked in Portable speakers
Can Sonos Move 2 play from an LG tv?

I am able to pair my Sonos Move 2 with the television (tv about 4 years old) but no sound comes from the Sonos.is it possible to play the sound from the tv through the speaker and if so, any suggestions to fix would be gratefully received?

3411
controlav
XD-1
XD-1Contributor I
posted in Portable speakers
Sonos Roam wake sound: Is there a wake sound? If so, how is it enabled?

Pressing the Power/Bluetooth button on the rear of my woke Sonos Roam will put the unit to sleep and play a quick tone.Pressing the same button when the unit is sleeping will cause it to wake and activate the status light.However, i do not hear a tone or other sound when the unit wakes. Can such a sound be enabled?(The lit status light is insufficient since my Sonos is protected by a rubber armour sleeve which obscures the status light.)TIA!

1312
XD-1
Terms & ConditionsCookie settings