Portable speakers

I have two Sonos Roams (God know why I bought a second one).  One is a replacement for a replacement and has never worked properly - doesn’t respond to Alexa and keeps falling off the network and this was before the new app.  The 2nd Roam I have has been working well but since I have upgraded to the new app it falls off the system once or twice a day and with the new app you can’t even see it on the system whereas with the old app you can see which Sonos’ are offline.  I also have 4 x Play1 and they seem to work with the new app.  The new app is awful to use I find it really difficult.I’m sooooo fed up I’m probably going to buy an echo speaker/google assistant or even a macpod as I need a smartspeaker in my kitchen and am loathe to purchase Sonos.l

Bonjour, depuis la mise à jour de Sonos, impossible de coupler mon Sonos Roam avec un autre appareil Sonos. Quand je tente de le faire un petit message me dit que c’est impossible et me demande de recommencer plus tard.Merci de votre soutien Moderator Edit: Google Translate- Hello, since the Sonos update, it is impossible to pair my Sonos Roam with another Sonos device. When I try to do it a little message tells me that it is impossible and asks me to start again later.Thank you for your support

I have updated to the new app, than bought a Sonos move for my terrace : the app sees the product and interact with it but it finally does not allow to add it to my system ! So I spent 400E for a brick !Please fix this or give access to the old app , as I understood from your support that this is a known new app issue ! Ridiculous ! 

power won't come on. plugged in 

Pour chaque nouvelle connexion , obligé de relancer le mobile : message "problème de connexion " toutes les mises à jour dont bien faites  Moderator Note - Translation by Google:For each new connection, you have to restart the mobile: “connection problem” message, all updates done well

My Roam no longer works with the new app. It seems to find it, then says it needs to be fixed. The fix never works. So basically my roam is useless 

Cannot connect my Sonos move

Can someone help me? I have a new MOVE and it took be half a day to even get it to be recognized but the SONOS app. Not it says it isn’t registered and has “fix it” underneath but when I try to tap it, “fix it” greys out but doesnt do anything. Yes. My WiFi is connected. No it isn’t a new network. YES I have rebooted several times. Turned off my phone. Turned on my phone. Turned off the Sonos. Turned on the Sonos.   SONOS TEAM…. Do better. My husband and I have had our products for over 7 years without issue. WHAT CHANGED? Please undo it. 

I have the new SONOS app with latest update and firmware.Tried to pair a SONOS Roam over a couple of days and, whilst the system does recognise it, it does not pair via the audio chimes.  The app requests a PIN from the base of the Roam which did work.I regularly move the Roam between two different locations (it is called the “Roam” after all) and have to factory reset it each time and re-pair.  Please fix.

Hi there! I was so excited to get a Roam SL for my birthday and we spent hours troubleshooting how to connect the damn thing. It’s a total bust, the setup process in the app keeps failing every single time and the speaker is useless until it connects to the app.  We've never had a Sonos product so this isn’t exactly the welcome wagon we were expecting. Might have to return it and keep using JBL who hasn’t let us down yet.  Any thoughts or recommendations?

I have a Sonos roam which I connect by Bluetooth to a Sony turntable. When I attempt to add my pair of Sonos ones the connection disappears. Any ideas?

Anyone having this issue and found a solution?have tried resetting and restarting everything. All my old units work fine.have heard it is the new app having a bug- cannot make it work with my wife’s probably too old app eitherreally frustrating 

Should my Sonos move not hold a charge even if it is not stored on the charging stand?it is 3 years old.

Recently my Sonos Roam stopped connecting to Bluetooth.  I followed the Mad Hatter (like Alice) down the hole, and had to:factory reset my Sonos speaker, Update the Sonos App on both my iPad, and iPhone Split my WiFi network (to leave a 2.4Ghz band open), and Try (dozens of times) to relink the Sonos speaker to the app (because, of course, The Sonos product will not allow Bluetooth access without being linked to Sonos App).But Sonos App will only partially recognise the roam product, it gets this far: Then it is not in System tab, nor is it in System tab  after turning Roam Off/On;Now this morning, (trying again), I get this message: Yet, following the rabbit hole further, not surprisingly, SONOS already has access! SONOS already has access!!!!Please help!!!

I have only routed the same wifi router used for several years to new Starlink antenna.it should not change any of the settings as it’s the same wifi I’ve used for years prior but had to change server to Starlink.at one point I received music through the speakers but I get a message that it cannot find my wifi. Internet works well through this wifi. I am at a lossthank youcCoffey

J’ai un message indiquant qu’un problème est survenu  lors de l’ajout de mon sonos roam à mon système alors que j’ai déjà des enceintes Mobe connectées. Impossible de résoudre le problème malgré la reconfiguration de la sonos roam. Que faire ? Moderator edit:Google Translate-I have a message indicating that there was a problem adding my sonos roam to my system even though I already have Mobe speakers connected. Unable to resolve the problem despite reconfiguring the Sonos Roam. What to do ?

Very disappointed. In 2024, one should be able to purchase an item from a technology company that connects to wifi and then bluetooth with about 90 seconds worth of effort. One should also be able to reach support services. None of that is happening with my Sonos experience. I’ve rebooted - please don’t tell me to do that. I cannot get past the screen that tells me to go to settings and turn the local network on for Sonos - did that 17 times. Please don’t tell me to try an Android phone. I have an iphone 14 Pro with updated software - like the majority of people on the planet. If your technology can’t work with Apple products, good luck to you. Your help system is poor. First I was tenth in line, then I somehow got moved to 14th - I guess people can jump the line in your virtual system? Then - when asked to confirm if my software was up to date on my phone, in order to do that I had to go to settings - which closed out the chat. Conveniently for your tech person, who was thoroughly con

Hello all, I brought my move on vacation with me but not able to connect it to wifi. I tried with my account at  first and then tried making a new Sonos account but no good, since it will not connect to wifi the Bluetooth does not work either, any way to make it work? The hotel has open wifi so no password required.

i have the sonos roam an power but there is onley a red light burning without power ist death.Can somebody help me? thanks.

I did the Necessary updates. And will not sync to my speaker list. Comes up with error to register

My Sonos Roam wireless charger recently stopped charging my Roam. Curious if this would still be under warrenty?

Is there a way to connect a Roam with a wifi network in a place I am visiting rather than using Bluetooth? It’s difficult to use the phone and play music at the same time if using Bluetooth. 

I try to connect my Sonos device but keep telling me to tap the local network and I do but it doesn't connect the device 

How do I pair iPods to system

I follow the connection instructions and I keep getting an error message saying the connection failed and to try again later. Any tips?