Hello
I installed the app update a few days ago and noticed right away it was unable to connect to my roam. Every other speaker I have works fine but the roam wouldn’t connect. I figured it was just a glitch, looked for an update for the roam but none was available, so I did a factory reset. Once I did that and tried to reconnect the roam to my system it goes into green flashing mode, and the app stays on “Getting you Sonos Roam ready...” for hours. I contacted support via chat but all they did was take my info and say someone may get back to me, but don’t expect it. So now I have a pretty slick paperweight that was working before the update, now I can’t even use it as a bluetooth speaker.
Anyone else having this issue? Has there been any talk of this from Sonos? Is it too related or maybe a hardware issue? Very frustrating.