Listening Culture

Are there any plans for increasing account security and adding mfa to authentication?

FYIIn the past if a device was powered down or removed the Sonos app (iOS/Android) would still show the device for a few days then it would disappear. That was expected behavior.I have a special case wherein I have three (3) stereo pairs of portables  (Move 2, Roam 2 and Play). I can only have one set active on my network at a given time; otherwise I’d exceed the max number of 32 devices. Therefore when not being used the other two sets are powered down. If not approaching 32 devices (or you have no portables) you may not be aware of the behavior I’m about to describe:The app now shows powered down  devices continuously. That’s not a bad thing...in fact I like it.  Devices removed still remain visible but disappear after a while (3-5 days)You won’t find any documentation (or at least I can’t) on this behavior. Therefore, I hesitate to call it a feature…just (IMHO) an additional benefit. PSIf someone finds the above documented somewhere; please add it to this thread.

 For a good long time Apple Music, Dolby Atmos played with no errors through my Arc-Sub3-ERA 300s.  Today I’m starting to get occasional dropouts or skips to the next track.  Was using a different app to display what was playing so by the time I opened Sonos the error showing disappeared.  I’ll keep an eye out.I know I should do diagnostics @ call which I will do during the week.  Was just wondering if anyone else noticed a degradation in the performance of Dolby Atmos using Apple Music.

Ordered on 09/02/26. I received tracking numbers for both on 09/25/26. Barring any delays they should arrive on 09/29/26 as scheduled.Yippeeeee !!!

Why do you make it so hard?With two taps I should be able to change the input of a specific group of speakers. With three taps I should be able to add/remove speakers from a group.Instead I find myself using OTHER APPS to control media and absolutely ignoring the Sonos app because I can’t figure out how the [hell] it’s supposed to work. I’m paying a premium to buy your speakers and honestly using the hardware buttons over the software to control most aspects.  What speakers even is this group? How am I supposed to be able to change what speakers this input is connected to?? This is useless.  Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi! I’m trying to login to the c space research community I’ve been part of for the past two years with Sonos and I can’t find the web address. Does anyone have it available? 

Hey everyone 👋Today was a big one. Like, "someday I'll tell people I was there" big. We just wrapped Sonos Open House, and I want to put the whole thing in one place for anyone who wants the recap without the stagecraft. Grab a coffee, this one's worth the read. ☕TL;DR: We gave our software platform a name: Sonos 27, the audio operating system for the home. Two new products, Beam Ultra and Sonos Ace Ultra, are up for pre-order today and on sale September 29. Portable surrounds are available starting September 8 and Sonos 27mcp lands in Early Access the same day.  Headphone linking hits Early Access September 29. Sonos 27voice arrives this fall. And yes, the app updates you've been asking for are in there too.The big picture 🖼️For 20+ years, people have thought of us as a speaker company. Fair enough, we make a lot of speakers. But the thing that actually makes Sonos work is the system underneath, the software that lets a soundbar, a portable, and a pair of headphones all act like one

Do Sonos 100s sound best as surrounds or fronts with Ray?

I’ve been wondering how other Sonos users keep track of useful audio and music-related videos they discover online.There are quite a few types of content that can be useful to revisit later — speaker setup guides, room-acoustics demonstrations, music recommendations, listening tests, product walkthroughs, and tips for getting more out of a home audio system.The difficult part is that useful videos can quickly get buried in social-media feeds or saved-post sections.I’m thinking about creating a simple personal reference system with categories such as: Speaker setup tips Room and acoustic ideas Music recommendations Home theater setups Streaming tips Product demonstrations Troubleshooting references For those who regularly use video content to learn about audio equipment, what is your preferred way of keeping useful references organized?Do you rely on platform bookmarks, playlists, cloud storage, or folders on your computer?I’m also curious whether people actually revisit the

Product idea- offer something to replace and fill in the holes in my walls where the home intercom system devices were installed.Systems typically have a centrally located master control that could be replaced w a device to run Sonos App. It typically has a doorbell intercept wire and a microphone and a wire to each remote intercom unit.  I’d bet Sonos could build a retrofit adapter kit and do something cool to give these homes a modern update to resurrect these features.

Just a little FUN!!! 

Can anyone recommend a system that just ‘works’ ? I’m sort of done with Sonos now! I get everything working and then it loses speakers, I’ve lost patience, I can’t do it anymore, for the few days that it works. I need a system that when you invite your friends around, just works! 

The account was with the email of the manager who left the company. Just want to log in with the new account created with the email of the company. 

https://www.sonos.com/en-us/shop/new-arrivals https://www.sonos.com/en-us/sonos-27 https://www.sonos.com/en-us/blog/sonos-portable-speakers-as-surround-sound https://support.sonos.com/en-us/article/set-up-headphone-linking  

 Hey everyone! 👋🏼Today Sonos announced a partnership with Škoda, one of Europe's most respected automakers, as the audio partner for their upcoming flagship electric vehicle, the PEAQ. Our team architected the in-cabin listening experience from the ground up: how music, voice and entertainment sound and move throughout the cabin. It's the most advanced in-cabin system we've built in automotive to date and we’re proud of what came together.Let me give you context on why this makes sense. 🔍Sonos was built around one idea, that sound should move effortlessly through the home. Everything we make is designed to show up across rooms, across the moments that fill your day, in a way that feels natural rather than something you have to think about. But listening doesn't stop at the front door. For a lot of people, especially in EVs where cabin noise is so low, the car has become one of the most intentional listening environments in their day. Taking what we've built around the home system an

Hi there,Just gave a friend of mine a brand new Sonos Move that I’ve had in its box for these last few years and as she has an Amazon Prime subscription I setup Amazon along with Absolute Radio and Global Player to get her started!Not content (see what I did there) with that she wanted to know if I could attach my own music library which consists of 12,500 songs ripped from my CD collection so first of all I thought no problem as her EE SH35A router has a USB port along with 4 RJ45 ports.So I plugged in a 64GB USB drive that is my library backup as proof of concept but when I go into her router admin pages I see no mention of USB or file sharing.A little bit of research seems to indicate the USB port on this particular router provided power only which seems very short-sighted to me as all of the routers I have used over the years that had a USB port could be used for file sharing.So Plan B is to attach a NAS of some sort but I would like to ask if anybody has any recommendations for a

Used to use the Sonos app exclusively. Then as we all know Sonos threw us a bomb that messed up a lot of users. After reading the constant complaints and issues so many were having, I went with the SonoPhone and Clic apps. They worked fine and I didn’t do any Sonos update's for two years. Now, I listen to SoundCloud most of the time if not a movie. Lately, SoundCloud and Sonos weren’t playing well together and I threw in the towel. I downloaded / updated the Sonos app……and ..drumroll 🥁🥁…. the Sonos app has been great and SoundCloud is perfect once again . Now I have a question..can one have the option “ No Content “ in a room , or will it always show music or tv?

Why is Sonos customer service so poor? Got very poor support for a technical issue a few months back and now poor support on a sales issue.Ordered a Combo Adaptor for an ERA100. Padded envelope arrived open and empty. Wasted 45 minutes with the bot and an agent before being told they couldn’t resolve and given a link to sales. Faced with a choice of making an international phone call or submitting an online form where they will get back to me within 7 days. 7 days? You have to be kidding.great products but the arrogance and complacency with which they treat customers is appalling.  

 First time this ever happened.  The Sonos app would not open telling me something about Guest Network Off or something like that.  An attempt to login failed.  Had to delete the Sonos app then reinstall.  Login worked then.This is a real reach….At the same time both my wife’s and my phone showed “Call failed” when trying to call someone.  While this was an issue the Sonos reinstall was executed with no further issues.  We called the carrier using the neighbor’s phone.  An agent finally got the phones working again for calls.  I see no reason the call issue & Sonos issue would be related.  Does anyone think there might be a relationship between these two occurrences?

Has anyone ever successfully requested reward redemption for those that are a part of the C Space Survey research? I put in a request about a month ago and despite repeated messages sent to moderators have not had any reply. There was also a survey from a couple weeks ago that was supposed to end with a gift card by the end of 8/14 and now that has come and go without a peep. There is one entry in these boards where it’s assured the whole C Space process is legitimately from Sonos, but now with this lapse in reward redemption I’ve wondering if it is. Anyone? Thanks.

 Why do Spotify playlists in the Sonos app not reflect the edits made to Spotify playlists in the Spotify app?

HiWhen working on groups in the settings:When entering a group to see what's speakers in that group -> no change done -> going back (arrow) or cancel (X): Message for "do you want to" appears. If going through several groups this message box is disturbing.The message box/question is of course important if do a change and use arrow/X, but when No change is done it should not appear.Amund 

Educate me.. I’m not a tech guy.. are there two different types of updates for Sonos.. app and software.. or are they the same? What updates make the speaker lights flicker ? Tia

I guess I’m having the same issue as many with the tracks “ not encoded correctly “ . After reading a few of the older post, am I understanding that the fix is to delete the music library and start over by re listing the tracks again ? Strange how it will play the first track in the list but no others..just goes back to the first track repeatedly.

Weak base after setup