Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 4,661 Topics
  • 25,374 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4661 Topics

A
acdeagContributor I
asked in Home theater

Surrounds and sub-mini stop working when paired with Beam 2

My Play 1s work fine paired together and the sub-mini works paired to them, however once I pair the Beam 2 they stop and sound only comes out of the Beam 2. True-lay doesn’t work because it says speakers cannot be heard. 

9
A
10 months ago
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SJScardContributor I
posted in Home theater

ChaplinX SL

I have a Sonos XL and have downloaded they-dated software. However, the SONOS controller that is in the brown box will not control my speaker as it states “it is not compatible”.  The SONOS site says it is compatible.  I believe the issue stems from the name of the speaker appearing as ChaplinX SL; the pair were purchased at Costco. I have looked in the community form etc and there seems to be no answer to this??????? Any assistance is appreciated. 

10
S
3 years ago
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Dissapointed62Contributor I
asked in Home theater

stadium effect/better separation effect

I've tried everything so maybe somebody can confirm that what I'm doing isn't possible. (I find it hard to believe that such an expensive system wouldn't give a user more options)I've been completely disappointed with my Playbar plus 2 play threes. My $150 Yamaha sound bar had better ability to select/create separation effects for different stuff that I'm watching. For instance, I like to watch sports. With my old sound bar I could press a button and it gives the stadium affect. Love it! Also could select different simulations in stereo separation. I'm not looking for super quality 5.1 separations, I'm just looking to see if I can simulate different things and left/right delays when I'm watching.i've tried every setting I know but can't seem to create that stadium affect. It's just a super dull experience.Yes I've changed distances etc.i'm hoping for a Sonos professional to just tell me if I'm missing something or will just continue to be disappointed.Maybe going back to my old (much c

12
Ken_Griffiths
6 months ago
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vjkAvid Contributor I
posted in Home theater

Sonos Arc Side Speakers Option for Front or Surround

So we know the side speakers of the Arc fire either front channels or surround channels depending on which rear speaker it is paired with. It would be nice if we can have the option to set how the side firing Arc speaker function regardless of the paired rear speaker. For example, 300 users may want to hear more front channel instead of surround with their Arc or viceversa for 100/One/Five users. I understand this unique behavior of the Arc and 300 is to create a “bubble” but having that option so users can toggle what works best for their ears and home would be a nice to have. What are your thoughts? This, along with option for front hiring on 300 and official support for reverse mounting is on my Christmas wishlist. For now I can only wish.

2
V
10 months ago
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Sym4891Contributor I
asked in Home theater

Samsung MU6500 curved 4K TV arc incompatibility

I, up until very recently have had virtually no issues with the arc, sub Gen 3, and dual One SL's. My television is a Samsung MU6500 curved 4K 65" TV. For the past week or 2 it just suddenly stopped working and I have been very disappointed not being able to enjoy my theater system. I have done everything to restarting speakers, reconnecting HDMI's, factory resets and resetting up speaker assignments... the only thing is, the system keeps asking for "set your Samsung TV to "arc" mode" but there is no arc mode in the settings. Never had that prompt before... never had that issue before, it was working previously to this. How do we fix this issue?

2
buzz
2 years ago
J
Jimbo0911Contributor I
posted in Home theater

Connect Sonos arc

So I just bought a Sonos Arc sound bar, standard setup went ok. now I’m try to and device to my media room and get my devices to play sound through it and none will. So I’m running a 4in/2out matrix, all input devices are HDMI 2.1 to the matrix. 1 Out is to a UUO projector and 2nd out to Arcana fury to Arc sound-bar with HDMI e-Arc cables. Now while doing TV setup in app I get CEC not connected error. Tried to go direct with XBOX X/S to Arcana to Arc as well no luck. Anyone know if I can fix this or do I HAVE to go to tv first?

12
J
2 years ago
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pitchdownContributor I
posted in Home theater

Sonos Beam = Crackling sound - Netflix??

Hello,for 2 years now i have problem that my sonos beam is having a crackling sound.I think the most of the time is happening when the netflix-app is used.When changing input, the issue seems to be solved for a moment.I am using the following setup : Nvidia -shield → HDMI to Philips Oled TVReceiver → HDMI to Philips Oled TVHDMI with ARC from Oled tv to Sonos Beam Off course all cables are already replaced.I saw different threads in this community , without a solution. Please Help.

1
Rowena B.
3 years ago
R
raypratishContributor I
asked in Home theater

Lost Dolby Atmos after moving Sonos Arc

EquipmentGoogle TV (Chromecast TV)Samsung 2020 Model QE65Sonos ArcIkea Symfonisk pair as surroundNetflix premium subscriptionPreconditionGoogle TV atmos enable, Samsung TV sound passthroughSonos Arc delivering atmos but unable to experience the upward firing speakers most likely due to placement of soundbar. Test Clip: Wandering Earth 1:23:30 on Netflix(electric sparks from the ceiling). Max height sound setting.ActionMoving around the soundbar to improve the experience of the height sounds.Unwanted BehaviourNeither Netflix nor the Sonos app any longer shows the atmos setting. DD+ received instead Please Help

5
R
2 years ago
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gregduchonContributor I
posted in Home theater

Spontaneous squeaky, screeching noise at full volume. Sounded like my sonos was possessed

I was listening to music at about 10% of full volume when all of the sudden the music paused mid-song and then a few seconds later out of nowhere came this horrible screechy/scratch noise. The noise was at full volume even though I was listening just moments before and a low volume.  It sounded like a demon had possessed my system.  I have a a paired set of first gen sonos ones, a single sonos five, and a sonos arc.  This happened while listening on the paired ones and sonos five grouped. Diagnostic info sent: 191715886

1
buzz
2 years ago
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Pajaelis390Contributor I
asked in Home theater

Surround sound - ARC soundbar plus in-wall rear speakers and subwoofer

Hi - I am considering purchasing the ARC soundbar to set up surround sound for my TV.  I already have in-wall wired rear speakers as well as in-wall wired third party subwoofer.   I had a couple of questions on set up:1. I think I can set up the rear speakers using a Sonos AMP that will connect to the ARC, but then how do I connect the third party subwoofer - do I connect it through that the Sonos AMP that the rear speakers are connected to or does it somehow connect to the ARC?I’ve read elsewhere on these blogs that if I use the TV remote to control the sound of the TV, that the ARC volume changes but the rear and subwoofer volumes need to controlled separately on my Sonos App.  Is that true? Is there a workaround for that? For the subwoofer, if the setup in #1 doesn’t work for the TV, would this set up work for music at least? 

1
Sotiris C.
5 months ago
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Race73Contributor I
asked in Home theater

sonos one sl no tv sound from rears

I have Fire TV stick, Sony Bravia TV, Sonos 1 gen Beam and 2 one sl speakers.  Speakers fine with music but when play TV no sound in one sl speakers. Do not see pairing option on TV settings. Any suggestions appreciated.

12
R
7 months ago
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MnorbsContributor I
asked in Home theater

linking two tvs and using same speakers for two different systems

I currently have a playbar and 2 play ones set up to my tv in my living room. I will soon be fitting another tv in the kitchen and I would like a similar set up to my living room. I am going to connect both tvs via a hdmi so that they can both play the same program im sync with each other but I will also have a sly mini box set up to the kitchen tv so I can watch a different channel to the living room. The question I have is will o be able to set up a sonos system that will link to my speakers and playbar in the living room when both tvs are on the same channel but then be able to be a separate system when each tv is showing a different programme. 

4
Stanley_4
5 months ago
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GrumpyDingoContributor I
asked in Home theater

Beam (Gen 2) Annoying Issues

Hi all,My setup: Beam (Gen 2 - updated to latest version) + LG OLED B7 - connection ARC.I have this soundbar for a couple days now and there are a couple of annoying issues which maybe you guys can help out, please?Issue 1: Volume goes up/down “too quickly” when using the TV remote - When I use the SONOS app, I can put the volume up or down 1 point at a time, this seems to be fine, but when I put the volume up or down using the TV remove then it seems like it goes up 2 or even 3 points at a time with a single press. EG: the volume is a bit low, then I press volume up just once and now it’s just a bit higher than I would like to. I actually had the opposite issue with my previous Bose soundbar 500 where I had to press the volume up 4 or 5 times for the volume to go up significantly.Issue 2: I’m now unable to use any Bluetooth headphones with the TV as it always defaults to the SONOS Beam! I select my Bluetooth headphones, the sound connects to the headphones for a couple of seconds and

1
G
1 year ago
D
DarthGWContributor I
asked in Home theater

Trying to setup Beam Gen 2 - fails on NFC and Ethernet

been trying to setup my first sonos device (Beam Gen 2) on the S2 app on my Android 11 phone.S2 detects Beam but then claims it cant detect the Beam via NFC. checked on my phone settings that NFC is enabled and the app has full permissions.switched to ethernet, no luck. its definitelt not the cable or the port because my LG TV connects perfectly fine. need help before i throw the towel and return the device for something else.

5
ratty
1 year ago
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srosenthal33Contributor I
asked in Home theater

Sonos Beam without earc

I have an older Samsung TV without an optical port or HDMI earc or arc.  I have a brand new apple TV 4k,  What is the best way to hook this up to get the best sound?  Do I hook up Apple TV to HDMI on TV and then run a HDMI from TV to Apple TV?  Neither of my HDMI ports are arc

1
jgatie
1 year ago
N
NgonzalesContributor I
asked in Home theater

Era 300 with Beam 2 and Amp

My current configuration is a Beam (gen 2) and two overheads that I have connected to an amp as surrounds. With my configuration, is it possible to add the Era 300 as extended surrounds (for atmos)?

1
jgatie
1 year ago
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EvebabyContributor I
asked in Home theater

Problem connecting Sonos soundbar with Sony TV remote

Hi, I have a Sony tv remote using Bluetooth but it won’t connect to my Sonos Soundbar using IR via Sonos app. Any resolution? TV is connected to sound at using optical with no problem hearing sound just cannot connect to tv remote.

4
E
1 year ago
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dichouContributor I
asked in Home theater

impossible to connect the sonos beam to my philips 807 tv.

impossible to connect the sonos beam to my philips 807 tv.it recognizes the hdmi well but not the easy link which is activated on the televisionhow to do ?

3
D
1 year ago
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hubbinslfcContributor I
posted in Home theater

Sonos One Crackle

Hi. I had my Sonos Beam and 2 Ones set up as rears for 5.1. All devices were on wifi. Worked flawlessly for months. Then started getting random crackle on one rear speaker usually on bass noise but was intermittent and could not always be reproduced when playing the same source.  Sent diagnostics to support and they I had wifi interference and suggested connecting the Beam directly to the router and then the Ones would connect to the Beams own network. I’ve done this but the rear Ones are still connecting to home router wifi and not the Beams Sonosnet. Can I force them to connect? In the system info, rears show as WM3 which I think means aren’t connected to the Beam. Any suggestions please?Thanks.   

6
K
10 months ago
I
isildurContributor I
asked in Home theater

Cant add new Sub. ”App update needed” but have latest version.

Hi, I have an existing system with Arc and two Ones. Ordered a Sub that arrived today, but the Sonos app wont let me add the Sub :( In Settings there is a greyed out option ”Add Sub”, when clicked I get a popup message: ”App update required. Update the Sonos app to the latest version. Functionality may be limited until update is finished”.I have the latest version available in the App Store (14.19) already.  Clicking the ”Update” button in the Sonos app leads to a ”Searching for updates” message that loads for about 30 seconds, then an error message with error code 1101. Any ideas? Anyone else having the same issue?        

2
I
1 year ago
rahmanoff
rahmanoffAvid Contributor I
asked in Home theater

Arc Samsung Frame Optical - Volume Up issue

Dear friends! Need advice to fix issue with Arc and Samsung Frame. Arc and TV connected via optical adapter. In TV Menu - Sonos like Home Theater system with IR control. When we turn volume up slowly by little increment, everything is ok. But when we try to turn volume up faster (by holding vol up button) Arc turns volume to max and do not respond on any controls during some seconds.Video - https://youtu.be/_zqX_NencgY

6
rahmanoff
2 years ago
M
Martin_DucatiContributor I
asked in Home theater

Samsung remote stopped working with playbar

The Samsung Remote suddenly stoped working (28/9/23). Worked for years, 2021 Samsung Q90 tv. Tried changing battery in remote, and factory reset Playbar without luck. Was able to change volume a few times, and also re-connect in the app. But now it’s nothing. Also tried deleting universal remote and setting it up again.  any body els experience this? 

2
M
7 months ago
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CazzaBContributor I
asked in Home theater

Sub not configured

So my sub is saying not configured. When I select finish adding to my system and add to room (lounge), I keep getting  a message saying there was a problem setting up your sub.I have checked in About my System’ and my sub is showing as connected to the WiFi .This is driving me insane, my arc and sonos one’s have been set up with no issues.I have tried numerous times re-setting the sub and starting from scratch. 😡🤦‍♀️

1
buzz
3 years ago
O
OtellofelixContributor I
asked in Home theater

Pop sound from sub 2 minutes after off

Hi everyone. First of all I beg excuses for my english.My room has the following configuration: two stereo Five’s and a Sub (gen 2). Five’s are new. The sub is a refurbished one bought on Sonos site in december ‘21.The sub performs correctly. But two minutes after stopping music reproduction, you can hear one single soft “pop”. This happens also when the Sub is off (flashing green light).Is it normal?Diagnostic report 1879570162Thanx! 

8
O
2 years ago
M
martinespinal129Contributor I
asked in Home theater

Sonos Arc Atmos on Samaung Native Apps

I just bought the Samsung Q90A tv and turned on the eARC feature for my Sonos Arc. Everything has been set to Auto as far as audio detection goes, but I notice that the native apps on the TV like HBO and Netflix and Spotify do not play in Atmos Am I doing something wrong? for reference I used HBO on my Xbox One X and it played in Atmos   

3
G
3 years ago
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