Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 3,863 Topics
  • 21,025 Replies

3863 Topics

Udon
UdonContributor II
asked in Home theater

Sonos Sub Gen 2 Suddenly Unregistered & Cannot Readd

I was playing some music through my system this morning and suddenly realized I wasn't getting any bass and the sub didn't seem to be putting out anything.I checked my app and it shows the sub connected to my system so I disconnected the sub and tried to re-add it and it just keeps telling me there was a problem adding it to my system.I connected the included ethernet cable directly to it and connect it to my router and every time I try to disable Wi-Fi it keeps telling me to connect an Ethernet cable. 🙄I have ran a diagnostic while playing some music and here is the number 217906890 Appreciate the assistance.

3
Airgetlam
1 year ago
K
knittingbeeContributor I
posted in Home theater

arc

When connecting the new arc works with radio cannot get the doing through tv ( Sony Bravia)

3
G
1 year ago
J
JimmyRikContributor I
asked in Home theater

Pairing two remote to arc? apple TV remote

Paired my Virgin TV remote to the Arc no problem! - then I thought I could do my appleTV remote (silver one with side button 4k Apple TV)it recognised the button presses all good - but then then virgin remote stopped working?! can’t I have two?!?? i tried 4 times and gave up?? 

3
Airgetlam
1 year ago
B
Blackhawk79Contributor I
posted in Home theater

How to connect sony tv stage to sonos amp and tv

Hi, I have a Sonos amp connect to speakers in ceiling for tv, also have a Sony sound stage, but not sure how I should connect up ?

3
Airgetlam
1 year ago
S
ShaunpkContributor I
asked in Home theater

Trueplay not working when Sub connected

Hi All Having issues, I used to run a beam gen 2 with a sub gen3 and 2x1sls. Trueplay ran fine no issues, I upgraded my beam to an arc yesterday and since upgrading I can no longer run trueplay as I get the error that the room is to loud.  The weird thing is if I remove the sub from the group trueplay works fine, it only doesn't work when the sub is connected. But this was never an issue before installing the arc. I have tried a full hard reset on all devices deleted the app and rebooted my ipad to no avail.  Called support and being told it could be because I have more than one router but I don't see how that's causing this.  Any help would be appreciated 

3
B
7 days ago
K
kengoContributor I
asked in Home theater

Multi channel streaming via AirPlay2

Hello.I have 2 Sonos Ones and now I’m considering to by Beam to setting up multi channel audio system.Is it able to play multi channel audio by using AirPlay2 (of AppleTV HD), like 5.1 system?

3
Airgetlam
1 year ago
C
CharKContributor I
posted in Home theater

Hearing Aids

I wear hearing aids. I have trouble with the sound coming from the 2 smaller speakers as it is the background noise, and the voices are coming out of the sound bar. Is there a way to fix that so the voices come out of the little speakers as well? or reverse it?

3
Stanley_4
1 year ago
S
Spider2266Contributor I
asked in Home theater

2 Tv set ups from same wifi router

  Hi I have 2 tv's on the ground floor of my house. I have a main TV which has a beam, sub and 2 ones which work well. I want to know if I can add a beam and 2 ones to the 2nd TV and obviously work independently of the main TV (and how I would do that) 

3
S
1 year ago
R
RTay6Contributor I
asked in Home theater

My sonos Sub will no longer power on?

My sonos Sub will no longer power on? My sub was working fine all then randomly cut off.Change power outlet as well still no response from the sub. Completely dead, as if no power running to it. At this point I'm confuse on this issue.Could you please help?  

3
R
1 year ago
P
PipeCLContributor I
asked in Home theater

Problem with sonos beam gen 2 and tv q70t samsung

Hi, what's up? I have a TV Samsung q70t and a soundbar Sonos Beam Gen 2. I have a problem playing content Dolby atmos (Netflix, Amazon, HBO), the sound cuts out every 10 to 15 minutes, less than a second. Does anyone know how to fix this problem?

3
G
11 months ago
jonmichael
jonmichaelEnthusiast II
asked in Home theater

Help with Sonos ARC, Roon Streaming. and Casting

I have my Sonos ARC connected to my Roon software as an endpoint. For a reason unknown to me, the TV the soundbar is connected to does not show up in my Roon system as a display (I assume it is Cromecast), yet my other apps (ones with the casting logo) work just fine. Is there something in the Sonos system that is denying the Chromecast connection? Or is it something else? Thanks!

3
jonmichael
1 year ago
M
marijnmoermansContributor II
asked in Home theater

Samsung One remote not working with Playbar

HiI see there’s other topics around this question, but none of them seem to solve my problem. Here’s the situation:I have a Samsung The Frame combined with a Playbar, Sub and 2x OneSL since a couple of years. My Samsung One remote has been working fine until a couple of days ago it just stopped working for changing volume. I’ve checked other topics and tried everything including powering off/on the Playbar, deleting and re-installing it, reinstalling the remote in the app etc. I’ve also tried this workaround: Hope someone will be able to help because it’s driving me insane at this point. Thanks!

3
Ken_Griffiths
8 months ago
J
JayElAlfaContributor I
asked in Home theater

there isnt music sound effects on the sl

I have the beam gen 2 and two sl ones, the reason I bought the set was because I was listening to a song on one of my old friends set up and he had the same thing, but when I play music through the tv the sound effects that the music has on the background doesn’t output through the surround speakers. As an example A song I listen to has a lighting strike in the back ground while the rapper is singing, the lighting strike is supposed to be heard through the SL speakers while the rapper and rest of the music is playing on the beam. Is there a way to have that on my set up? 

3
Jamie A
1 year ago
B
BowlesContributor I
posted in Home theater

recommended TV bracket for 43" LG TV plus Beam (gen 1)

Hi. Does anyone have recommendations for a wall fitted TV bracket that would also hold the Beam (gen 1)?  The TV is a slimline LG 43" and I need the bracket to extend at least 30 cm, rotate and tilt.Any thoughts?ThanksBowles

3
B
1 year ago
T
Treehouse17Contributor I
asked in Home theater

Good Surround Sound require trueplay?

New user here.  I bought a Sonos Arc, Sub, Amp and a pair of Sonance Mag8r for our rear surrounds in a Den/Home Theater setup.  I now learned that the Mag 8r’s do not work with Trueplay.  Am I better off exchanging them for a pair of architectural 6 1/2” speakers and use the 8r’s in the kitchen for stereo speakers.  If I did that, I’m guessing it will work off of the amp using a separate zone for the kitchen? Thanks for the help

3
Airgetlam
1 year ago
S
SRH_82Avid Contributor I
asked in Home theater

Sonos Beam - Ethernet Connection Failing

Current setup: Sonos Beam connected via ethernet.  All other devices connected over SonosNet.Recently got a new router.  The modem stayed the same so I wouldn’t expect any issues.  Everything was working fine until this morning when my Sonos app couldn’t find any devices.  The ‘System’ button is dithered and it states ‘Unable to find your Sonos system’.Troubleshooting steps so far:Confirmed Beam connected over ethernet is showing as an online and connected device on through my modem. Unplugged all devices except for Beam. Tried the walkthrough steps on Sonos app to reconfigured the plugged in Beam and it states it can’t find the product.Any help would be appreciated.

3
S
1 year ago
S
SwampFoxContributor I
asked in Home theater

Purchased A New Television

I am about to purchase a new Samsung television . My current television has a Playbar and a gen. 1 Sub. connected . All are functioning as expected. My questions is: Should I uninstall these two Sonos devices before I connect them to the new television or is the set-up a simple “plug and play” procedure ?Thank you.  Mod Edit: Edited for accuracy - “Playbar” instead of “soundbar”

3
jgatie
1 year ago
A
amilemanContributor I
asked in Home theater

playbar makes high pitched continuous audio

Hi, my playbar makes a continuous high pitched noise whenever plugged in. But, if I plug into a socket in a different room in my extension it doesn’t make the noise. But it does everywhere else. None of the rest of my set up is affected. Any ideas of how to solve out there?

3
Corry P
1 year ago
U
Unkle TerryContributor I
posted in Home theater

Arc went crazy

Got all my new Home theater stuff today. Arc,Sub, pair of 1s. Connected to my Samsung Frame via existing 30’ HDMI 2.1 cable as my conduit runs to the attic and back down to the front of my fireplace.first issue is that the HDMI didn’t fit the connection very well. It’s loose and if you move the sound bar, it disconnects. So just ordered another HDMI cable. we were about 2 hours into “No Time To Die” and the system went crazy. It sounded to me like all the speakers were being over driven and constantly cracking. It had to be at full volume. Sent my wife and dogs running to another room. I don’t know if it quit on it’s on or when I paused the movie but it felt like a minimum of 30 seconds. anyway after seeing others with the same issue with the Beams, I unplugged everything and went to bed. I’ve been waiting since the middle of summer to purchase the gear. I’m hoping Sonos tech support has some good answers when I call them otherwise I’ll be sorely disappointed. 

3
U
1 year ago
J
JoJContributor I
asked in Home theater

Trying to add Sonos Ray to system with Play 5 (Gen 1)

I am trying to add a Ray onto an existing system that has a combination of old and new Sonos products.I have a Play 5 (Gen 1) and a Play 5 (Gen 2) and a Sonos One.  So far with my existing kit, I have been able to use the Sonos S1 app to control them all and it’s been fine.Trying to add the new Ray onto the system and the Sonos S1 app says the Ray is not compatible and I have to use the new Sonos app… but if I use the new Sonos app, it says I won’t be able to use my existing Play 5 (Gen 1).I don’t want to have to get rid of my Gen 1, nor do I want to do the Sonos upgrade.How can I make the Ray work?

3
G
1 year ago
B
BakeContributor I
posted in Home theater

bose lifestyle 650 to Arc Surround Ser

I’m considering replacing my Bose Lifestyle 650 with an Arc Surround Set. I’m looking to take advantage of Atmos, Sonos streaming and improved connectivity with my LG C2.I already have a pair of Ones and a Gen 3 Sub.Has anyone made this move from the LS650 and can you share your experience? Was there a noticeable difference in the listening experience? Any regrets (besides the cost)?thanks!

3
Ken_Griffiths
1 year ago
M
Michael BurgenerContributor I
posted in Home theater

Feature Request: ARC - Variable Speech Enhancement

This feature request is for user-variable level control for the ARC speech enhancement effect.My TV audio setup is currently ARC+2xONE SL+Sub(gen 3).I’ve tuned and enabled TruePlayWith speech enhancement off, I find the speech level is a bit buried in the rest of the audio. I tried speech enhancement and it works great, but it feels like it’s about twice as much as I need. The speech is very intelligible, but is too emphasized (along with some other sounds) for my needs and comfort.So, I propose that the Speech enhancement level be adjustable, similar to treble and bass controls (but with only positive range of adjustment).Thanks 

3
B
5 months ago
M
MSterlingProdigy I
asked in Home theater

Beam Gen 2 Upgrade or HDFury Arcana

About 3 months ago, Xfinity upgraded my DVR to their 4K Cloud box.  Since then, I’ve had lip sync issues on my Beam Gen 1.  I have been using eArc on my 2020 Sony Android TV.  Content from the TV Apps does not have the lip sync problem.  So it’s definitely a sourcing issue (I think).I use the Xfinity box for almost all content.  I wrote to HDFury, with my specs and they claim the Arcana will fix this.  Then I just have to learn how to adjust the volume with the remote, since the Beam won’t be talking directly to the TV eArc CEC., as I understand it.I read that the Beam Gen 2 has a faster processor, but if my eArc is not sending the signal fast enough, I’m not sure how that could help.If given a choice between upgrading the Beam Gen 2 or buying the Arcana, which is the choice to solve the problem?  BTW, I have two Ones for Surround.  

3
M
1 year ago
M
mrparetContributor I
asked in Home theater

Inconsistent Atmos w/ Beam (Gen 2) and LG CX

Hi all, I am new to the Sonos community, and I’m hoping you can help me understand what I’m doing wrong. I recently purchased a Beam (Gen 2) and Sub Mini. Something I was looking forward to was Dolby Atmos, however my experience has been inconsistent. When I first setup the Beam, I played the intro sequence to Top Gun Maverick, and the Sonos app was correctly reporting Atmos (and it sounded great). After bouncing around several apps, including watching content without Atmos support, I’m having a hard time getting the Beam to resume Atmos when it’s available. For example, when attempting to watch Andor on Disney+, the output was labeled as Dolby Digital 5.1, when the content is labeled as having Dolby Atmos. The only way that I’ve been able to get the Beam to resume Atmos is to disconnect and reconnect the HDMI cable from the TV. Considering that I have gotten Atmos, I’m sure that the hardware itself isn’t the issue. I’m hopeful that this is a setting or other configuration issue somewh

3
M
11 months ago
F
Francisco RuanoContributor I
asked in Home theater

Sonos Bean + 1 Sonos One SL

Buenas tardes a todos.Tengo una barra Bean y recientemente he añadido un One SL con la idea de añadir un segundo más adelante.Tengo la Bean conectada a la TV por HDMI ARC y cuando subo el volumen desde el mando, solo le afecta a Bean y no sube en One SL. ¿ Como puedo solucionar esto sin tener que estar entrando en la aplicación de SONOS continuamente??

3
S
12 days ago

Let's talk business

Take the survey

Take the survey and you could join the Sonos Professional Sounding Board, an exclusive online research community.

Members have the opportunity to participate in discussions, surveys, focus groups and more. You’ll be rewarded for your time and efforts with points that can be exchanged for rewards, plus you’ll have the chance to win Sonos product and swag!

Terms & ConditionsCookie settings