Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 3,803 Topics
  • 20,722 Replies

3803 Topics

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Florian HendrickxContributor I
asked in Home theater

sonos playbar humming pitch nooise

I'm not the first reporting it, but not understanding from the other threads what i should do as a next step...Suddenly my sonos playbar gives a continous pitching noise. Doesn't change if i plug in out ethernet or optical.In any case, i expected this device to last a few decades. Anything i can try to fix it? Kr  

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F
1 year ago
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Allanhansen2Contributor I
asked in Home theater

Sonos Arc electrical noise and then shutdown

Just bought a Sonos arc and sub refurbished from sonos.com connected to Samsung qled via hdmi arc and original cable. But after 30 min there was a loud pop/crack and then shut down. This happen again after a reboot.  there was also some crackling/static sound once. diagnostic id : 1295034610   

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Ken_Griffiths
1 year ago
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cbuckContributor I
asked in Home theater

Can you connect Sonos Beam (Gen 2) to Samsung Smart TV wirelessly?

I want to avoid having to pass wires through the wall if possible. Does know if I can connect a Sonos Beam (Gen 2) to Samsung Smart TV wirelessly?

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melvimbe
1 year ago
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rabbidtContributor I
posted in Home theater

Existing Sonos system and new Arc don't connect continuously

I have two rooms with Sonos, Office with a Play 5, and Lounge that had a Playbar, and two Sonos One SL surrounds.  They have worked flawlessly for years.  A few months ago I had to disable the lounge system for home repairs and just reconnected the system.  In that time I have also upgraded to a Nest Pro 6e wifi system to replace the previous mesh. When reconnecting the lounge system - nothing worked - had to factory reset several times, the app could not find the devices, would fail halfway through etc.  The Playbar kept saying it wasn't getting power or wifi and I spent hours trying to get it to work.  Since I had an upgrade discount, and the room was refurbished, I decided to go ahead and get a Sonos Arc to replace the Playbar.I have the Arc paired with the two Sonos SL surrounds, but now I can’t tune the system, or check for updates as it can’t connect to the system.  My Amazon Music account can’t connect, but the system plays fine over eArc HDMI, and curiously has no issue connect

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J
1 year ago
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John in WAContributor I
asked in Home theater

Arc End Speakers Faulty

Anyone else having issues with the end speakers on their Sonos Arc? Purchased Sonos Arc just last year along with Sub and additional speakers and once installed they have not been moved or rearranged, etc yet one of the mesh fittings on one of the end speakers has completely come apart. Any recommendations or suggestions?

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Airgetlam
1 year ago
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Hendricks433Contributor I
asked in Home theater

Sonos disconnects from TV

I have an Arc, One SLs and a Sub Mini connected to my Sony X95J through eARC and an AppleTV 4K. I keep encountering a problem where my Arc gets an HDMI error and my TV will only use the TV speakers and the Sonos app just stalls when I try and switch the audio to the TV (it says an error happened but no code). The issue is immediately fixed when I unplug the HDMI and plug it back in.From my initial observation it appears to happen mostly (only?) after I’m airplaying to the Sonos system and then try to turn on the TV to watch something.I do use my AppleTV remote as my primary remote that powers on the TV and starts to the last used input.I’ve spent hours googling this issue and can’t find much about it. Not sure if it’s the Sonos or my TV.

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J
1 year ago
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RadDad79Contributor I
asked in Home theater

Tv Autoplay issues Sonos Ray Samsung Tv

When Tv Autoplay is enabled it takes control of the Sonos Ray bar when playing music from Spotify (when Tv is off). I'm thinking the TV must be sending a signal via the optical cable and the bar detects this and changes input sources. With TV Autoplay disabled I have no issues, the same when unplugging the fibre optic cable with TV Autoplay enabled. Samsung TV.Anyone have any suggestions?  

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Airgetlam
1 year ago
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cfrangerContributor I
posted in Home theater

Sonos Arc Connection Samsung Frame TV

I have recently purchased a 65” Samsung Frame TV and a Sonos Arc, they preform great and I love the sound from the Arc.The issue I’m finding is that under certian circumstances the Sonos does not connect porpoerly to the TV. I find that after the TV has been in the Media mode (displaying art work) for some time when I switch to TV the Sonos does not either connect or power up. The TV reverts to internal speaker and I have to go into settings to and change it. It works fine once this is done and even if you go from media and back to TV the Sonos remains working, it really seems to take some time before the same issue occurs. I’m wondering if others have seen this similar effect and or if there is any suggested resolution? I have chatted with Sonos support and they quickly sent me to Samsung before I could even ask if this was a know problem hence my post.

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1 year ago
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JavaLengthContributor I
asked in Home theater

How can I tell if my Sonos Beam is Gen 1 or Gen 2?

Without powering it up. Unit it disconnected from my system, so all I have is the serial number. The Beam itself does not say on the unit. Purchased new in October of ‘19. I’m fairly certain it’s a Gen 2. » I’ve powered it up. Still nothing that says G1 or G2.Bottom of unit says “Model S14”. Runs Sonos OS S2. Hardware version 1.23.1.10-1.9. Series ID: A100. Serial: 48-A6-B8-****** Moderator Note: Hiding Serial number. Modified in accordance with the Community Code of Conduct.

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1 year ago
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RiazContributor I
asked in Home theater

help/advice

Hi , I really need some advise as I’m getting lots of mix messages , To obtain surround sound can I use Sonos Celing and wall speakers with the arc 3rd gen and sub 3rd gen all runnning from the Sonos ampive been told that I should only do the Celing speakers or wal speakers combined with the arc and sub connected in to the amp to get the best sound surround tv experience  can someone please advicethanks  

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jgatie
1 year ago
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JASelzerContributor I
asked in Home theater

No Sound from Hulu app on Sony X95K TV with Arc

 Hi all, I do not know where to turn for help on this matter so I am starting here. Any thoughts or ideas are most welcome please: I own a Sony X95K Bravia TV and use the Google TV native apps. I have my Sonos Arc connected properly to earc via HDMI and it works perfectly EXCEPT that starting last night there is no sound when I use specifically the HULU app. When I check the Sonos app it does not show receiving audio. When I use any other streaming app, the Sonos S2app shows the audio being received. All other apps are working just fine. If I disconnect the hdmi cable temporarily to the ARC or unplug the ARC, then the sound works when the TV speakers are being used rather than the Sonos ARC. I have done, I think, most of the normal fixes, restart the ARC, uninstall and reinstall the HULU app. I am not sure where to turn to try and get this working again. I would appreciate any thoughts or help. Thank you, John

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Airgetlam
1 year ago
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Terrier1Contributor I
posted in Home theater

No sound when i resume playing after pausing netflix

I have Sony android tv and Sonos beam and stream Netflix via Virgin Media TiVo box.  When I resume playing Netflix after pausing it the audio is muted and I have to turn the tv off and then back on to re-establish the audio.  Surely this can’t be right.The tv output is set at Dolby Digital Plus and the Sonos beam shows audio in as Dolby Digital Plus 5.1.Any idea how I resolve this? 

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UKMedia
1 year ago
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artshotwellAvid Contributor I
asked in Home theater

how to fix my arc

I’ve had my arc only for 2 or 3 years and today is stopped playin tv audio. Nothing changed overnight. I can’t believe it lasted so short a time. I have absolutely no idea how to get it working again. Sonos app says connection issue. Tv no longer shows connection too.  and here… to post Sonos wants me to choose a subject… where the hack is that. I see topics, but not subjects. Edit: I guess by subject, it’s really to pick a sub forum?Moderator Note: Replying to yourself first makes it less likely that someone else will reply (topic is no longer “in need of a reply”). And yes, it means sub-forum. I’ve taken care of that for you.

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1 year ago
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BaskerContributor I
asked in Home theater

Sub Mini 2 not pairing with Arc

My family room system setup has one Arc , two surround One SL all connected and working fine.   I bought two Sub Minis yesterday.   I was able to add and pair Mini 1 with the existing system.   Added Mini 2 also BUT unable to assign to existing system .   I get error message saying  “ A compatible Sonos Speaker is required to add Sub Mini and make sure speaker is powered on and connected to wifi “.     But Arc speaker is already working fine with Sub Mini 1.     Why same Arc is not compatible with Sub Mini 2 ?   Thanks for your guidances.  

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J
1 year ago
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Didney_Worl1Contributor I
asked in Home theater

How to enable 5.1/ upmixing from PC browser?

So my Arc setup is connected RTX3080 → LG C1 eARC → Sonos Arc + 2x One.How do i get (upmixed) surround sound like 5.1 from PC Browsers like for YouTube/Spotify websites?Games work fine no matter Dolby Atmos or 5.1 LPCM.

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D
1 year ago
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twukEnthusiast I
posted in Home theater

Arc status light dims

We’ve been having various challenges with the Arc since installing last weekend, most seemingly related to our Samsung TV and/or Sky Stream box (tbc).  This morning whilst sound seems to be working fine, I’ve noticed that the status light on front of Arc is occasionally dimming and then going bright again.  Does anyone know what this indicates?

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buzz
1 year ago
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ScottyE123Contributor I
posted in Home theater

Wifi without internet?/

When I bought my system, I was mis-informed by the store I purchased at. I was told wi-fi was needed for initial setup, but not to use system.  I have the Beam Sound Bar hooked to TV in a camper. I have 2 TV’s linked together on opposite ends. I purchased the Move(s) to accompany the sound bar. Works fine together when I have internet, but when I have no internet, the moves will not connect. I spoke with a friend about this, and I was informed that there are devices that can create an “internal” type wi-fi without a connection to the internet. Would something like this work with a Sonos system? I would like to add the sub mini to the system if it will connect. Thank you in advance for your help!! 

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1 year ago
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werzContributor I
asked in Home theater

Phones No Longer Connect to SONOS Beam

We have used our phones and Macs with our SONOS Beam successfully for 2 years, and we haven’t changed a thing. We use the music stored on our Macs, which still works perfectly with SONOS. We have used the S1 app on our phones with Tunein only to listen to the radio. Our phones will no longer connect to Tunein. My phone is an iPhone 6S, which will not run the newest app. My wife’s phone is an iPhone 13, which has the newest app. Neither phone works with Tunein. After each unsuccessful try, we get the message that our phones are no longer connected to the Internet, and we have to reset our network to get them back on.

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W
1 year ago
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janauatiContributor I
asked in Home theater

Apple Watch + Apple Music (Airplay)

Hi, is there any reason on why I can’t stream music using Apple Music in my Apple Watch to my Sonos Beam soundbar?. This works perfectly with my iphone, but for some reason the Sonos device does not show up in my list of devices when I try to play music from my Apple Watch Ultra. I also tried with my wife’s Watch (Series 6) and we got the same result :-(.Is this a bug with the Sonos Beam device itself?.  (Adding more to this, Im able to stream music to my LG TV, which also supports Airtplay, so this should be an issue with the Beam soundbar.)

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Airgetlam
1 year ago
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philppgContributor I
asked in Home theater

One SL connection issues

I’ve just purchased an Arc and 2 One SLs to connect to my new Sony Bravia XR55A90J TV. When using the tv as the source, I only get sound from the Arc.  I can’t discern any sound from the Ones. When I play music via Airplay from my iPhone though, the One SLs play too and I get great surround sound.The Arc is connected to the tv via the HDMI eARC port and via Ethernet to Wi-Fi. The Ones show as connected in the Sonos app.I’ve used Trueplay a number of times and have disconnected and reconnected the Ones but nothing changes. 

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P
1 year ago
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OswaldContributor I
asked in Home theater

14.18 EQ settings

I have a Sonos Arc + Sub Gen 3 + 2 SL One system.  Post updating to 14.18 and retuning Trueplay, the following EQ settings seem to work for me.  It will be good to know the settings that worked for you (to try experimenting!)Bass +3Treble -3TV Level 0Music Level 0Music Playback FULLSub +2Height +4Loudness ONTrueplay ONNight Sound OFFSpeech Enhancement OFF 

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L
1 year ago
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harlan-tnContributor I
asked in Home theater

Playbar drops from network constantly - works ok with TV sound

My playbar will go in and out of connection with the network, staying connected only for about 30 seconds at a time.  Any suggestions given the below? It’s connected via WiFi - 5Ghz with a strong signal in its location If I restart it, it will always reconnect for a good 15-30 seconds and then drop out Device is about 7 years old and issue started 4 weeks ago Hasn’t remained connected for more than a a few minutes in weeks Works totally fine for playing TV sound, but won’t stay grouped with other speakers (as it is dropping off the network) Paired with a Sub There are 8 other sonos speakers in the network and none have this issue Steps I’ve taken:plenty of restarts ensured cables are securely connected using a different power outlet I’ve successfully assigned a static IP from the router (device will connect only with the reserved IP I’ve assigned.

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H
1 year ago
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PolynikeContributor I
posted in Home theater

Beam (Gen 1) Error 30 when updating

Hi allIm at wits end and at a loss as I keep receiving an error 30 message when trying to update my Sonos Beam (gen 1). I have gone through all the steps in the help and support page; hard reboot of modem and beam, restore to facotry settings, plugged into the router, connected via ethernet to the network (the disable wifi option on the app was greyed out as the Beam cannot be setup to error 30), reset the app setting, uninstalled and reinstalled the app, tried the update via the PC and nothing beyond the damned error 30 message! Running S2 as the Beam is compatible with it. Asked at some point to upgrade to S2 from S1Please help if you can as the Beam has worked perfectly until now.

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P
1 year ago
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KevSkyeContributor I
asked in Home theater

Not able to connect my new Submini

A little over two weeks ago I took delivery of a new Submini to integrate with my Beam (gen2). Last Friday I started to set up the Submini and immediately had problems. After Inputting my PIN number the SONSO app responded by saying that the PIN I had entered belonged to a different Submini and asked me to check. I double and triple checked both my Serial number and PIN number, which were all being entered correctly. So I tried again many times to be told that my PIN was wrong. So last Friday I emailed SONOS customer service. I heard nothing after 72 hours, so I again emailed SONOS customer services on Tuesday this week and again have heard nothing - not even a “we have received your email and will get back to you in due course.” So I was just trying to see if someone from SONOS could reach out to help? Many thanksKevSkye

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K
1 year ago
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FrustratedmikeContributor I
asked in Home theater

setup surround sound

I purchased the arc and surround sound 5.1 and an additional speaker... All was good until the electric went then a couple of speakers would not relink I don't know what I have done but I am trying to reconnect the surround sound without success

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G
1 year ago
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