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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,899 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5675 Topics
fcarratala
fcarratalaTrending Lyricist I
asked in Home theater
Sonos ARC + LG TV (eARC)

Hi  My Sonos ARC has recently started losing connection to my LG TV every time I turn off/on the tv. (LG 65NANO886) To reconnect i have to redo the complete setup process to obtain again sound from HDMI ARC. Have only turn on the CEC feature for the sound bar for the rest of device is disable. Already have the last software update, but still have the same issues. I have run a diagnostic which is 11742033711. Any help is appreciated.Thanks in advance.

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fcarratala
10 months ago
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Beam gets stuck on musicContributor I
asked in Home theater
Sonos Beam stuck on music (Sony TV)

I get the beam all hooked up my Sony TV and it works until I play music via the beam, then it gets stuck on music and wont switch to TV without unhooking everything and starting over

8
B
10 months ago
joysboy
joysboyContributor I
posted in Home theater
Sonos ARC _ Second Hand but only 18 months old

Guys,          I have always wanted a great sound system, I purchased the above item from a very nice older man, who was downsizing his abode and I listened and spoke with the person and his use and praise of the unit for a good 20 minutes, before purchase… He told me it had been purchased locally from a well known retailer and his email receipt was all packed away in boxes’, ready for his removal!           So I get it home and try and find a serial No:?… No where to be found, so I can’t register my product, also it’s missing and audio thingy?….Trying to set it up with WIFI 6 home network isn’t working, as it can find my SSID but wont register and I have no idea what the manufacturers password might be?...I’m in trouble !!…           It connects to my LG Smart TV via eARC and the Sonos cable provided but keeps swapping from “Internal Speakers to Sonos is now available?.. I want to add to this system slowly throughout the house in a small way .I.e. Bass and another speaker and will be

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joysboy
10 months ago
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PGENYCContributor I
asked in Home theater
Surround sound

Greetings world.  I have an arc.  And just added 2 era 100s and wanted to work them as surround.  They work great by themselves. But when hooked up as surround speakers they sound OK then start this in and out sound (kind of like a speaker stutter). I reset them up as surround 2x. Nothing changed.  Happens with both speakers.  Any ideas? 

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Stanley_4
10 months ago
A
AtomicdadaContributor I
posted in Home theater
Sonos ARC 5.1 with BenQ W4000i

Hello there,I’m having diifculties choosing Sonos with my video projector BenQ w4000i.I’m reading incompatibilities. I’d like to connect them through the Sonos ARC.Anyone have had problems dealing with sonos and video projector ?Thanks a lot

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Ken_Griffiths
10 months ago
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sudeshsnContributor I
posted in Home theater
Dolby Atmos on Sonos Arc with Sub

I have a setup with Arc connected to Samsung TV (2022 model Q80B)  through HDMI eArc plus a Sub. Dolby Atmos is enabled on the TV. When playing Atmos content from Amazon Prime, Sonos app says it is Dolby Multichannel PCM 5.1. Shouldn’t I be seeing Dolby Atmos?

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S
10 months ago
C
corvin123Contributor I
asked in Home theater
Connection of a playbar, speakers and bass

HI.I have a old Sonos playbar, 4 speakers and a bass. The playbar has 2 ethernet ports and another input (don’t know what it’s called)What would be the easiest way to set it up and get it all running together?And how do i do it?Thank you.

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Ken_Griffiths
10 months ago
Robert100
Robert100Contributor I
posted in Home theater
Beam Audio Cuts out over ARC

Hi - experiencing audio switching between my ARC connected LG TV and my Beam. Beam cuts out, and TV speakers cut in for a few seconds every now and then. this has persisted across updates, changed cables, power cycling etc. I have a diagnostics dump 1001779540 which I took seconds after it happened last. Many thanks, Robert.

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M
10 months ago
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SpewdogContributor II
asked in Home theater
audio dropouts playbar system

Since upgrading to 15.10 getting audio dropouts on playbar+sub+play one surrounds.  This is on tv audio, however it has been dropping in and out when grouping with other devices also, these are far more severe drops where audio will not play for ten seconds then it will join again.  have taken diagnostics of tv audio issues1987513514 also to note, can have the audio issues replicated by pressing volume up or volume down on remote/iOS app 

1
Corry P
10 months ago
D
DiscoStuUKContributor I
posted in Home theater
Strange behaviour between HDMI inputs

So I have a Beam Gen 2 hooked up to an LG G2. 4K Fire Stick in HDMI 1, Beam in HDMI 2 (e-Arc), PS5 in HDMI 3 and Nintendo Switch in HDMI 4.If I have the Fire Stick set to “best audio possible” I lose surround audio on the Switch (stereo works fine) and I lose 5.1 Blu Ray audio on the PS5 (game and menu audio not affected). If I set the Fire Stick to PCM I get audio on Blu Rays and surround on Switch, but I lose the surround on Switch if the PS5 is on the main menu or playing a game, but not if it’s playing a 5.1 Blu Ray…I think it has something to do with Atmos, as the Fire Stick is constantly on and constantly trying to put out Atmos if it can when on the “best possible” setting and the PS5 puts out Atmos on the menu and in games, but not on Blu Rays that don’t have an Atmos track. It’s like if the Beam is putting out Atmos on one input, that’s the only kind of audio it can put out in any other input other than standard stereo?it’s not a huge issue, there’s not a lot of Atmos content

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106rallye
10 months ago
I
IdontlikeusernamesContributor I
posted in Home theater
Best configuration for 12 by 18 ft media room

Hi, we are building a media room of 12x18 ft (WxD) and I am wondering which products I should buy. Is the Beam V2 enough, or do I need to go to the Arc? Do I need the large Sub or does the small one work just as well? Would be awesome to get some recommendations. Thanks!  

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I
10 months ago
N
NefeliContributor I
asked in Home theater
I can't connect my sonos to the wifi

Hello, I used to have my two sonos 1 SL speakers connected to the wifi and now that I moved to a new house I’m trying to connect them to the new wifi and even thoufh the app locates the wifi it can’t connect.

3
Airgetlam
10 months ago
O
Ocean breezeContributor I
posted in Home theater
Sony bravia x85j remote volume not connecting with sonos beam gen 2

Hi, love this sonos beam.  What a issue connecting.  With help of this site, finally was able to connect via Earc hdmi!!!  I still have no volume control via sony remote.  It's  RF remote.  Is there a setting I'm overlooking?I can't connect my remote with Sonos app.  Bravia Sync does not see Sonos.

2
O
10 months ago
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justmikeydContributor I
asked in Home theater
Arc + Amp - Trueplay says “Lost Speaker”

I’ve got a new sonos Arc that is connected via HDMI/Wifi.  I also have a sonos AMP connected to two ceiling speakers that is connected by Ethernet.  When I play music to the AMP before connecting as surrounds, the speakers work normally.  When I pair the AMP as “surrounds” to my ARC, and try to run true play, I get the “Lost Speaker” one of your speakers couldn’t be heard…” error.   I ran a diagnostic and submitted it - 535901999 But can’t get through to support.  My wireless setup is a ASUS Mesh netowork with Ethernet backhaul to each mesh node.  

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J
10 months ago
A
aburst42Contributor I
posted in Home theater
Setup Viability

Hello,I just bought an Arc. It got me thinking about how I can build a surround system, so I found out about the Amp. I’d love to run this setup:  Arc - no Ethernet, connected to a (slightly older) TV via HDMI-ARC  Amp - no Ethernet, powering:               2 matched Denon bookshelf speakers               1 third party sub1. Is this possible?2. Assuming I can run the diagnostics on either an Android or an iOS device, can I get Trueplay tuning in this setup?Thanks,~alex

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Stanley_4
10 months ago
S
seenhearContributor I
asked in Home theater
TV-Arc distance

Just got my Arc and did a temporary setup last night with it sitting on a box below TV.  Am looking to do a permanent wall mount soon.The Sonos guidelines state pretty clearly (and in multiple locations) that the Arc should be placed/mounted “at least” 4 inches from the bottom of the TV.Why 4 inches?  Is this for thermal reasons?  Or sonic quality reasons? Or something else?  TVs are not CRT any longer so couldn’t be for the old-school image EM disruption reason, LOL. Is it to provide ample space for the upward-firing Atmos speakers?  I’d like to mount the Arc to the wall below the TV, but closer than 4 inches between top of Arc and bottom of TV.  If this is truly a naughty no-no, I will have to move my TV up higher on the wall, which I don’t want to do for viewing purposes, and also because it’s a pain - already mounted in place for years with lag screws and a precisely located cut-out in the wall for cables, etc.The only reason I can think of that would give me pause is if it’s a the

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Stanley_4
10 months ago
C
Chrisgoffin32Contributor I
asked in Home theater
Beam Gen 2 not registered

Hi All,I have just gotten a Beam gen 2, and went through the app setup process, and the app just blank not loading anything.the product is working by it self but the app is not working with the systems etc.When I look at my system tab in the app, it’s says my product is ‘not registered’, and then when I click on that and go through the process it says I have to factory reset the product (which I’ve obviously tried already) to no luck. Have tried the following factory reset of Sonos product, reset WiFi uninstalling / updating app new account / setup process for my new product Live chat unfortunately wasn’t helpful Any Help would be appreciated,Cheers 

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C
10 months ago
H
highgear2911Contributor I
asked in Home theater
optical input

I have a Sonos Beam soundbar hooked upp to my Samsung Smart TV.  I would like a use it for various other stereo components with Optical outputs. If the Beam ONLY has ONE optical input, how would I achieve this??

2
H
10 months ago
K
KensingtonContributor I
posted in Home theater
Loudness/speech enhancement/night mode

Hi,Just got myself an ARC and a Sub Mini.When toggling the Loudness/speech enhancement/night mode on/off, nothing’s happening.Do I need eARC to enjoy this feature?I do have HDMI arc, but sonos could not find it, so I had to use the optical cable.That’s okay, but just wondering if it has something to do with the HDMI.Having said that, the loudness didn’t work in the store when they were demostrating it for me.And that was through eARC.Any tips?:)Ken

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Ken_Griffiths
10 months ago
S
ShaunpkContributor I
asked in Home theater
Trueplay not working when Sub connected

Hi All Having issues, I used to run a beam gen 2 with a sub gen3 and 2x1sls. Trueplay ran fine no issues, I upgraded my beam to an arc yesterday and since upgrading I can no longer run trueplay as I get the error that the room is to loud.  The weird thing is if I remove the sub from the group trueplay works fine, it only doesn't work when the sub is connected. But this was never an issue before installing the arc. I have tried a full hard reset on all devices deleted the app and rebooted my ipad to no avail.  Called support and being told it could be because I have more than one router but I don't see how that's causing this.  Any help would be appreciated 

3
B
10 months ago
S
ShatfordContributor I
posted in Home theater
Era 300 Inverted Mounting

Hello All, I’m looking to mount my Era 300’s upside down, at ceiling height.Before I start ripping my walls apart and drilling holes has anyone already done this that is able to share photos of their Installation? / does anyone have any advise for me before mounting them upside down? Here is a photo of my Era 300’s currently, yes I know they’re not positioned correctly. TIA,Jamie

2
S
10 months ago
J
Jon CrossleyAvid Contributor II
asked in Home theater
Era 100 as surrounds…. or stick with Play:1s?

I bought an ‘immersive set’ through a black Friday deal and I am delighted with my beam sound bar & mini-sub. However I haven’t opened the Era100s yet as surrounds as i thought I would try my old gen 2 Play:1s first.  I didn’t know these could be used until after ordering - bad research!it seems the surround set up leaves the Era 100s rather ‘dumb’ - and the sound quality improvements over the play’s just isn’t material in this arrangement.  Would folks agree? It seems like a waste.  I’m tempted to pass on the Era’s.

2
G
10 months ago
V
Vic_FigContributor I
asked in Home theater
Audio quality Beam Gen 2 + One SL

Hi,I have added a couple of One SL to my Beam Gen 2 to complement the surround system, whenever I try to play any movie or media trough any streaming service the quality sound available is not the optimal or the highest available, i.e. HBO Max has Atmos but the most that I'm able to get is 5.1, Disney offers 5.1 but I'm only getting Stereo; Beam is connected via HDMI eARC on a Sony TV KD-65X75K (I'm aware that does not has Atmos, but prior to adding the One SL I was able to get Atmos). Thanks.

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G
10 months ago
A
antitrendy17Contributor I
posted in Home theater
Arc placement upsidedown?

We just bought an Arc for this TV. (Excuse the Christmas decorations.)Would it be possible to mount the arc upside UNDER the mantle. See blue arrows. Or should it set on top of mantle like normal people? (Yellow)  

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buzz
10 months ago
C
Chip3Contributor I
asked in Home theater
remote connection problem

My TLC GoogleTV  remote will not control Ray volume 

1
Ken_Griffiths
10 months ago
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