Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,124 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4611 Topics

S
SkinnerupHQContributor I
asked in Home theater

Beam (Gen 2) on 5GHz wifi doesn't seem to work

I can’t seem to get my Beam (Gen 2) to connect to my wifi using 5GHz. Although the specs say it supports 5GHz that doesn’t seem to be the case (at least not for me).If I disable the 2.4GHz band on my SSID the Beam won’t connect at all. Using both 2.4GHz and 5GHz will allow it to connect. But as can be seen from the network controller (below)… only using 2.4GHz.But why?What is the trick here?As you can see my other Sonos speakers have no problem using 5GHz and the Beam is the newest of them all??!The reason this annoys me is because the Beam is the ONLY device on my network that requires 2.4GHz. So if it worked as I was expecting I could disable the 2.4GHz all together. Any good ideas as to how I can fix this? Or is it simply “not fixable”? Thanks :-)

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J
11 months ago
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Mark StevenContributor I
posted in Home theater

Sonos Arc Dolby Atmos Issues Audio Dropouts every 30-50 min

I have an issue whenever I watch Dolby Atmos content on Netflix, HBO max, etc. The audio seems to randomly stop for 1 second and comes back. This happens every 30-50 minutes or so. Its the most annoying thing and I end up just turning off Dolby Atmos. I've changed the HDMI cords and made sure everything is up to date.My current setup is an Apple TV 4k (1st gen), Samsung 4K tv 8 series, Sonos Arc, two One SL, and Sub. Any answers would be greatly appreciated. 

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A
11 months ago
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EmariesContributor I
asked in Home theater

Music Blast?

Does anyone else have the experience that at the end of a song on Amazon Music it blasts the volume? we have an Arc

1
Jamie A
11 months ago
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Daren56Trending Lyricist I
posted in Home theater

Atmos query

I have all the necessaries enabled for Atmos on tv, the sound output is showing on Netflix S2 app as Atmos, yet when I look on ‘about my system’ on the S2 app it’s stating ‘no signal’ or previously ‘Dolby 2.0’. Please help as to why? TIA.

2
D
11 months ago
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YuzuSunshineContributor I
asked in Home theater

airplay fails to connect to Beam gen 1

I bought a refurbished Sonos beam gen 1. I set it up but noticed that I can’t seem to airplay to the beam. It shows up in the AirPlay list but I get an error when I try to connect to it.The beam is connected to the network via WiFi. Previously via ethernet and I had the same issue.I’ve rebooted the beam, my router, modem, phone etc.I’ve reset the beam a few times and no luck.I’m on iOS 16.4.1 and the Beam is on 15.3.in my network I also have a HomePod mini that I can AirPlay to successfully. I previously had a Sonos Ray that I could AirPlay too just fine too.Anything else I should try this weekend before reaching out to support next week?

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Airgetlam
11 months ago
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EricYYCContributor I
asked in Home theater

sub gen 3 keep disconnect and reconnect

Hello communitymy problem is my Sub Gen 3, either if I am listening music or watching tv, it keeps disconnect for few secondes or minutes,  then it reconnect by itself…. After few minutes, disconnect again… and reconnect by itself.do you know what can cause this?how could I solve this problem?

4
Airgetlam
11 months ago
Andor
AndorContributor II
asked in Home theater

Cannot update my Arc to version 15.3

I have a strange issue: I cannot update my Arc to version 15.3, from version 15.2, I have 2 Era 300 speakers, and a Sub 3rd gen. I have even tried manually but the update fails with error code 6. I have my Arc wired to the router. What should I do? I even tried restarting the Arc but to no avail

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Airgetlam
11 months ago
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CdbgContributor I
asked in Home theater

How can I connect my Beam to my NEC screen

No HDMI ARC, or optical output that I can see.  

1
Airgetlam
11 months ago
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SNIDER17Contributor I
asked in Home theater

How to link Sonos ARC + Apple TV 4K + 2 HomePods to have Dolby Atmos ?

Hello, I recently bought a Sonos Arc to complete my installation.So now, I have 1 Sonos ARC + 2 HomePods + Apple TV 4K, but It seems when I connect Sonos Arc + HomePod through AirPlay I don’t have Dolby Atmos on my Apple TV 4K.Is it normal ? There is a solution to bypass this error ?Thanks in advance for your help

3
jgatie
11 months ago
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LukasHauserContributor I
asked in Home theater

multiple uses for Playbar?

Can my S1 Playbar be hooked up to a TV as well as be part of a separate wireless group? Right now it is part of a wireless Sonos group that plays line-in input with a stereo pair of two generation 1 Play Fives. I want to keep that functionality but possibly also hook it up to a Sony 4K TV. If this is even possible… What will be involved with switching between the two setups? Thanks in advance. 

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N
11 months ago
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ZouxContributor I
asked in Home theater

Swaying sound

Hi guys!I have a really strange issue with my bedroom set-up. It's an older Philips 32” lcd TV connected to my Sonos Beam soundbar. When watching TV the sound is swaying, it sound like an old VHS tape that changes speed, it's especially noticable when there is music during film tv-shows. At first it was a bit of an nostalgic feeling, but lately I've gone tired of it 😂 Does anyone else experienced this issuez and have a solution?

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Airgetlam
11 months ago
F
flybymeEnthusiast II
asked in Home theater

ERA300 height positioning

Hello to all,i would like to ask your suggestions since I can’t try the positiong without drilling holes.As in picture, I have the SUrround placed on the couch that is against the wall.Horrizontal position:ideal position is having the left one at the same distance than the right one from the listener ears (in this case i should re position the left speaker at about 150 cm far, correct?Vertical position:I have read that they should be ideally 60 cm above the head or at “ear level”So wich would be better having a 250 cm ceiling height:-place them at ear level ( in my case 90 cm height)-place them at mid wall (125 or 150cm) so that the upper driver sound bounces back to me having less distance (125+125+35=285cm)-place them at 125 or 150 cm up side down so to have the upper driver firing down and not bouncing on the ceiling Thanks for the reply

2
F
11 months ago
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DanielaguilarbAvid Contributor I
asked in Home theater

no sound from rear speakers when listening to youtube video

Hello, I have an arc+one +sub gen3 when listening to YouTube video the ones are not heard, I already have music play back full configured and some YouTube videos show me that it is in pcm format and others in 5.1, I have a Chromecast I have this problem only with YouTube 

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G
11 months ago
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ErnestonetContributor I
asked in Home theater

beam 2 and sub mini

Hi i just connect a sub mini to my beam 2, but have a question. Does de beam 2 automatically sent the lows frecquency to the sub mini and dedicated only to the highs and mids? Abd what EQ recommend?

2
E
11 months ago
1
1957LionsContributor I
asked in Home theater

TV volume defaults to zero when switching inputs from streaming music to TV

I am using Sonos amp to provide TV sound to wired Kef bookshelf speakers.  When switching from Spotify music to TV the volume always defaults to zero.  I have to turn volume up every time.   If I just watch TV and turn off and on the app holds the last volume used.is there a Sonos solution that will hold TV volume when switching inputs?

1
1
11 months ago
LifeRIPS
LifeRIPSContributor I
posted in Home theater

DTS HD support

I’ve been growing my 4k movie collection and one of the most frustrating things to have a reference quality audio track but it’s not decoding its full bandwidth. Is this a hardware limitation? Does Sonos have any plans to add this support along with dts x? I know many cheaper less than soundbar systems with dts x support.

1
G
11 months ago
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Kenny MContributor I
asked in Home theater

tv volume

Hi, I have the playbar for the tv and play ones added for the surround, the sound is still coming from the speakers, but I can no longer use the remotes for adjusting the volume, it still works with the app though, anything I can do to fix this problem ?  Thanks 

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AjTrek1
11 months ago
C
CoHaggContributor I
asked in Home theater

Lost Speaker using Trueplay

Hi All, I wanted to revive a topic from a few years ago about trueplay “loosing” a speaker during tuning. I upgraded my family room setup with an arc that replaced a beam. I went through the steps of disconnecting the surround and sub from the beam which I loved to another room. I then added the arc and the associated surround components. When I listen everything seems to be playing. However when I go to tune I get a “lost speaker” as shown on the screenshot attached. I went through multiple total reboots of my WiFi and the speakers per previous suggestions but it doesn’t seem to help. I submitted a diagnostic 137804396. Any insight would be appreciated!!  

3
M
11 months ago
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flisstophContributor I
asked in Home theater

Setting up Beam with Toshiba TV

We've just got our first Sonos speaker (Gen 2 Beam) and are trying to connect it to our Toshiba 32ll3c63db TV.We're at the point on the app set up where it says 'use your TV remote to turn on audio out in settings'We have changed the audio output to HDMI ARC but it just says audio out is not connected l. Any ideas?! 

1
G
11 months ago
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HelloJefContributor I
posted in Home theater

update, Sonos sub mini

Hello everyone,I bought the Home cinema setArc / 2x sub mini / 2x Era 300I bought  2 sub mini because one big sub doesn’t look good (and because I can’t hide it ) in my living room.My question is, will there be an update to install 2 sub mini’s to my Arc?

2
H
11 months ago
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FluffstuffContributor I
asked in Home theater

sonos beam disconnects from phone

Just my IPhone disconnects from my beam at least once a day when I use it.  I have it connected to my tv but it is through wire and is fine.  I have reboot my Sonos many times for this and I shouldn’t have to do this all the time.  I have everything up to date that will allow me to update.

4
F
11 months ago
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FMVContributor I
asked in Home theater

Amp on one channel only using htmi

We are experiencing a annoying bug in our amp.Almost every morning when I switch on my tv the amp works only on the left channel.Already tried to reset the tv, the only workable solution is to unplug/plug the amp.Thanks in advance.

3
N
11 months ago
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jimmyJoeContributor I
asked in Home theater

11.1 AV System Wired to Wireless

H. Is it possible to Set up my home theater system wired speakers as wireless and get full existing functionality?#it is 11.1 surroundI see i can pair devices to it but i thought there would be some clever wifi hub or Bluetooth switching I could use

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Airgetlam
11 months ago
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manoj7429Contributor I
asked in Home theater

How to spot the Fake Sonos Sub 2 or 3 ?

How to spot the Fake Sonos Sub 2 or 3 ? Please help me.I trying to buy the pre owned Sonos Sub Gen 2 for my Arc set up but slightly confused.

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buzz
11 months ago
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ferrets100Contributor I
asked in Home theater

Can Sonos Arc connect wirelessly to an LG TV

I've seen LG are selling a product called WOWCAST which allows you to plug into your TV, out of sight, and replaces the HDMI connection to your soundbar wirelessly. Giving you a clean, clutter-free style, with no unsightly cables between TV and soundbar.Is WOWCAST compatible with Sonos Arc (which i own)If not compatible is there any other product that allows this wireless connection to a SONOS Arc ?  

2
F
11 months ago
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