Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 3,414 Topics
  • 18,530 Replies

3414 Topics

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Wouteraalders1Contributor I
asked in Home theater

Sonos Beam and 1x One sounds hollow when watching TV

Hello everyone,at the moment i have 1x Sonos Beam and 1x Sonos One connected in a group.When we watch TV the sound can sound a bit hollow to listen to. True tone is setup on both devices.Can anyone explain how this comes and how to fix this?

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Ken_Griffiths
1 year ago
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avoyles4803Avid Contributor I
posted in Home theater

Arc Echo/Phasing

Hey y’all, I wanted to see if others maybe had this issue and had some fixes. My ARC (setup with 2 subs and 2 play 1s as surround speakers), occasionally has kind of an echo/phasing effect.I notice it most often when watching Last Week Tonight (which is in Dolby 2.0), where partway through most episodes, it will start to sound like Jon is a football stadium announcer with the audio instead of being from the front speakers, starts to also have a slight echo in the surround speakers.Recently, however, it has done it on music playback from my computer library (I have the surrounds setup on Ambient), where the echo effect happens again.With HBO (native app to my Vizio TV), I can just stop the show and restart it. With the music, that didn’t work, so I restarted the speakers.But I can’t figure out what might happening, or if there’s likely a specific hardware issue that might be causing the issue.Any thoughts you all have would be appreciated. Thanks!

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Airgetlam
1 year ago
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GilioContributor I
asked in Home theater

beam and 2 ones do skips

Diag 544821608 When watching Netflix on my shield I get skips like it changes audio codec

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G
1 year ago
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Marty93Contributor I
posted in Home theater

Have I made a mistake purchasing a Beam Gen1 direct from Sonos?

I have had Sonos speakers around my home for a while. I finally got around to Purchasing the Beam Gen 1 direct from Sonos on the 5th May 22. All of my other Sonos products work faultlessly. The remainder of my network is strong and works faultlessly.   The Sonos Beam however only connects for 20mins or so. Eventually it freezes completely and I have to factory reset in order to wake it up. The problem is exactly the same if you are using WIFI or a Cable connection.  After being told to buy a new Router, over 20 hours of fault finding and 7 hours on the phone to Sonos. The problem is exactly the same. Sonos still believed it was my network at fault.  After 2 weeks I was able to “escalate” my fault to a return. Great they will replace it.    Would you believe the link I was sent for the return doesn’t work.  I am now in week 3 after purchase of The Beam and I am still yet to experience it.  My question being does anyone have a Gen 1 Beam they are happy with? Should I push for a refund an

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Ken_Griffiths
1 year ago
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Louis-CContributor I
posted in Home theater

Sonos Arc + Play One SL x2 Sync Issue...

EquipmentSonos Arc + Play One SL x2 + Sub (Gen 3), Apple TV 4K, HD Fury Arcana, LG-OLED65B16LAProblemI’ve had lots of issues regarding lip sync with the Apple TV, Arc and LG TV but they seem to be sorted with the purchase of the HDFury Arcana. Sometimes the x2 Play One SL’s become out of sync with the Arc.The sound coming from the Arc matches the TV and there is no lip sync issue but there is around a second delay between the Arc and the Play One SL’s. The clearest example is when you press left/right on the Apple TV remote that plays a feedback sound and then 1 second later, the rear Play One SL’s then play the sound.Turning the Play One SL’s off at the power for 20 seconds and then rebooting them solves the problem. I’m currently having to do this around once a week.Can anyone help please?

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G
1 year ago
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IanVickerContributor I
posted in Home theater

Why do I feel I have just wasted £1500

I have just purchased an Arc and Sub Gen3, paired with a couple of Play:1’s that I had lying around that weren’t being used.I cannot for the life of me get it working to get a decent sound out of it.The biggest issue is that I cannot turn on Dolby Digital Plus on my Sky box because the lip sync is out and no amount of adjustment on the TV, Sky Box or Sonos app makes any difference, when I leave it on Stereo PCM it sounds poor. I previously had an Onkyo Dolby Atmos amp and when that was outputting Sterio PCM it sounded significantly better than this. It was working perfectly but fancied a change, a change I am now seriously regretting.I work in IT so I consider myself to be reasonable competent with such things and I have literally tried everything.My TV is a 2019 model Philips Ambilight 55” 4K with arc output. The Sonos is connected to this HDMI port and the sky box is connected to another HDMI port. I have tried every HDMI cable I have in the house including the one that came with the

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J
1 year ago
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EricSean1123Contributor I
posted in Home theater

Beam w splitter and hdmi over cat

Hi allive got an older Epson Powerlite projector. Only audio out is analog rca. I’ve got a Roku 4K stick going into a 1x2 hdmi splitter then the split goes direct hdmi to the projector and I’ve got hdmi over cat5 extender to the beam.  Im unable to get through setup as the beam isn’t getting an arc connection. I’ve got now digital out on the projector so that’s not an option.  in theory l, shouldn’t this setup work? Maybe need to upgrade my extender?

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E
1 year ago
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FoxisEnthusiast I
posted in Home theater

So...WHEN will Sonos acknowledge the problem and FIX it!??

...because the Arc combined with a sub and surrounds is currently an expensive paper weight. https://en.community.sonos.com/home%2Dtheater%2D228993/lost%2Dsurround%2Dand%2Dsub%2Dafter%2Dupdate%2D6868561

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J
1 year ago
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Wayne LContributor I
asked in Home theater

volume display disappeared on sony tv screen

Good morning, turned on my Sony tv this morning and the volume display on the set was no longer visible. Volume control works but no visible signs of volume levels. Any suggestions?

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W
1 year ago
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AdunnContributor I
posted in Home theater

loud frequent popping/cracking sonos arc

Have a brand new sonos arc and recently it has been popping and crackling frequently when playing music loud as wel as the base sounding very hallow. Diagnostic is:1610518698please help I don’t want to return.

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Ken_Griffiths
1 year ago
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TegsAvid Contributor I
posted in Home theater

Sonos Arc with 2 fives ?

Hi , I currently have an Arc , Gen3 Sub and 2 One SL's but I wanted to ask if I used 2 Fives as surrounds and set the settings to Full would i benefit when listening to Music as well tv ? Or would I need to set them to a sterio pair ? The other thing I wanted ask is can you use the Arc as a center speaker and fives as left and right channels and how good would it be , thanks for any advice. 

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G
1 year ago
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DavkelContributor I
asked in Home theater

Sonos Beam and Connect

So i have a Beam connected tot he TV that uses ARC, works really well, love it. I also have a projector that we use to watch movies but it doesn’t support ARC, I wanted to use the Beam with it. If I were to buy a connect would this allow be to run a line-in from the projector to the connect and then link the connect to the beam in the app. In theory I believe this would work but would there be latency issues???

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D
1 year ago
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TampabudContributor I
posted in Home theater

hate this system, so much money, doesnt work!

Well, I’ve done all the troubleshooting I can find online. I’m going to call Sonos tomorrow. 2 play one’s, playbar and a sub. Works altogether once a month, if I’m lucky.  I spend an hour trying to configure the system, for it to drop a single component or all of them  except the playbar. Between my phone and my wife’s, we both use the Sonos app, so I assume there is a handshake trust for encryption that is partially to blame. I take them individually and plug them into the router.  i gotta say I’m sick and tired of this system. Such a PIA.I feel like I’ve been bamboozled by the initial quality of the system and software, only to have the patched updates to the software completely ruin the system. Plus I miss playing my music from my playlist on my phone. Blah

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Corry P
1 year ago
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danieltonioContributor I
asked in Home theater

Nintendo Switch sound cutting out

I have this set up. Nintendo Switch -> LG C1 -> Sonos Beam gen 2 + 2 Ikea Symfonisk. I have eARC activated, bitstream, passtrough on TV, Sonos app is showing Multichannel PCM 7.1 and sound is cutting in and out. This only happens with the Nintendo Switch, I have no issues with PS5 or any streaming service from the TV. Changed the HDMI cable and issue was solved for some days, but now it's doing it again. Had beam connected with WiFi, changed it to Ethernet cable and issue is still the same. Any help?

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D
1 year ago
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monsterfrogContributor I
asked in Home theater

Sub gen 3 Arc connection issue

I have just received my Sub to complete my surround system. Every time I tried to pair it with Arc I was getting a failed connection message. After quite a few attempts at pairing the sub, and a factory reset later, I discovered that the sub would only pair with the Arc when I switched the Arc from wired to wireless connection. Now my system is working great and all speakers are connected. But when I switch Arc back to it’s wired Ethernet connection, I loose the sub speaker again. As anyone else encountered a similar issue? I also have a pair of surround one SLs which I had no problem pairing with Arc. 

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Stanley_4
1 year ago
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BhenslerContributor I
asked in Home theater

defective amp/firmware

I recently called customer service and determined my amp is defective on may 1. The sound kept going out on my tv. If I reset the arc it would come back on for a bit but go out again. It recently fell out of warranty unfortunately. sonos says they will replace it for a discounted fee which is great. However they won’t initiate the replacement process despite multiple emails and calls since may 1.  Every time I call they say they’ll send me an email to start the process. The email will come in 24/48 hours but it never comes. And I’ve checked spam.  I’m sharing as I found that this is an ongoing problem, ie the arc sound going out intermittently. Just wanted to share it was the amp in my case.   And hopefully Sonos will send me a new replacement!  Has anyone else experienced this?  

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B
1 year ago
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robinvanderveenContributor I
asked in Home theater

Sub and One SL keep disconnecting

Hi, I’d like to ask for some help. I have just bought the full Sonos Cinematic system including an Arc, Sub (Gen 3) and Two One SL’s. There is a problem. De Sub en One SL’s keep disconnecting from the Arc. I think that I’ve tried everything. I tried using the Arc wired so it can make its own wireless network trough which the Arc can connect with the Sub en One’s and only use the WiFi from my TP Link x60 mesh network, connect everything via ethernet. But no luck. What I noticed is when my tv switches to Dolby Atmos (LG OLED55CX6LA) the problem sometimes occurs and won’t go away without rebooting all Sonos products. The TV is set to E-Arc to get Dolby Atmos. I tried using an Apple TV 4k (the latest one) and LG’s built in apps. But using both ways the problem still exists. I tried looking for answers within the Community but couldn’t find a solution that works for my situation. Thanks in advance!

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R
1 year ago
NikGrey
NikGreyContributor I
asked in Home theater

Front Stereo pair echo?

Hi All,Since my last post I have added 2x Five’s. So, I have a Beam & Sub.2x Five’s at rear as surround (although in settings I have no way to control the “Surround audio” - I cant set the distance between myself and the fives.. I could when I had 2x One’s as rear surrounds)as the front stereo pair I have the 2x One’s.The problem is, when I want to watch TV I have to turn off the 2x One’s as they create an echo (These One’s were forced into a different room - TV Room 2.Music is fine with everything on.I would have thought this set up would be the perfect 5.1 ??I am probably doing something stupid as I’m tired :(

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Stanley_4
1 year ago
Jeffrey_35
Jeffrey_35Headliner III
asked in Home theater

Setting up Ray in 2 Homes

My daughter is away at college and would like to use a new Sonos Ray for her tv in her apartment. She has her own separate router set up but no ther Sonos devices. We have our own home Sonos network as well where she would potentially have it. So what’s the best way to go about doing that? Can you have 2 networks for one device and switch or would you have to in essence delete one network on the device and reset up each time?

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buzz
1 year ago
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KAL71Contributor I
asked in Home theater

Sonos Beam no longer connects to Sony Bravia TV

I have a Beam that is connected to a Sony Bravia X900H TV. It runs on Android & it has the latest update installed. I purchased both the TV and Sonos Beam a little over a year ago. Right out of the box I installed everything & connected the Beam to TV HDMI eARC input. Everything worked great and TV & Beam synced perfectly & sound was great! Then, slightly less than a year after purchase the Beam stopped providing TV sound. The Beam still works & provide perfect sound as part of my Sonos multi-room wifi audio system. So I now the speaker is working. It just does not work with my TV anymore. I’ve tied everything. I unplugged both Beam & TV for 30 sec, disconnected all HDMI cables & reconnected everything. Does not work. I tried playing around w/various settings. Nothing. I bought a new HMDI cable, nothing. I bought an optical audio adapter & connected the Sonos to the TV optical audio input, nothing. At this point I am at a loss. I guess the only thing I h

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T
1 year ago
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notemilioContributor I
asked in Home theater

Help With Current Upgrade

Hello, I’m looking to upgrade to the LG C2 and getting the Panasonic UB820K 4k player. I’m currently using a Samsung Q60A and my PS5 as a player. I have my Sonos Beam (Gen 1) connected to my TV through the HDMI ARC, and I got two Sonos One connected to the Beam. My question is can I just run the same HDMI to the TV, while plugging the Panasonic to the other HMDI*  on the LG C2 without any problems?*The LG C2 has an HDMI ARC/eARC not sure what the difference is. but also an optical cable. Back of the LG C2  The back of the Panasonic has a Audio Out and Video Out that’s why I’m confused on the setting this up. (I know the Beam Gen 1 cannot do Dolby Atmos, looking to upgrade to the ARC later down but I just want to have the best possible color accuracy with the player at the moment)

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G
1 year ago
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mcgin77Contributor I
asked in Home theater

Beam and One SL not connecting wirelessly to Virgin Hub 5

Got a new Virgin Hub 5 and it will connect wirelessly to my Beam and One SL. If I put Ethernet cable into either of them they appear and then I go into settings, manage network and follow instructions to set up new network but then it does not find any devices. Chatted with 5 agents about this, and spent hours trying to resolve using all the online guides and still not working. I changed my worries router settings to b/g/n as advised by a live agent, but this has still not worked. 

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Corry P
1 year ago
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tt_lgContributor I
asked in Home theater

No surround sound with PCM 5.1

Hello.Arc connected with LG tv with eARC.Atmos works great, so does Dolby Digital Plus 5.1.But PCM 5.1 produces no surround sound.The app is saying I am listening to Dolby Multichannel PCM 5.1.Using netflix as the streaming service.Isnt PCM 5.1 supposed to produce surrond sound ?Anyone has any idea why ?Thanks! Cheers, T

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T
1 year ago
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slaex91Contributor I
posted in Home theater

Problème connexion SONOS ARC avec TV Samsung

Bonjour, je possède une TV samsung UE55F9000 et je viens d'acheter une barre de son SONOS ARC. Lorsque j'essaye de configurer la barre de son à la télé via le port HDMI ARC, l'application SONOS me demande d'activer le protocole TV Speakers ou le ARC mode dans sound settings. Pouvez-vous m'indiquer comment paramétrer ma barre de son avec la TV?Je vous remercie par avance. Cordialement.

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W
1 year ago
terriblybritish
terriblybritishContributor I
asked in Home theater

Arc + Rears + Sub set-up... go fully wireless or wired?

I’ve got new home theatre system set up - consisting of an Arc, 2x One SLs and a Sub (gen 3) - and wondering whether to go wired network (i.e Ethernet cable the Arc only) or fully wireless?My router (Netgear Orbi) is very close all the above devices and has a very strong connection/WiFi throughput - download speeds at approximately 100mbps. All devices are all within a 9 square metre room, with no line-of-sight blockages.I understand that all three devices can only connect to the router via 2.4GHz, but if the Arc was to be Ethernet-connected, it on-communicates to the rear speakers/sub via its own 5GHz network.So I’m weighing up two positives:All three devices are connected wirelessly to the router’s very strong WiFi network, albeit at 2.4Ghz (please correct me if any of this is not correct); Arc is cabled up via Ethernet (to a router that has strong download speeds/thoroughput) and then transmit that to the rest via its own 5GHz network (which would be subject to less interference?)An

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terriblybritish
1 year ago
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