Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions
- 3,821 Topics
- 20,815 Replies
I have recently purchased a 65” Samsung Frame TV and a Sonos Arc, they preform great and I love the sound from the Arc.The issue I’m finding is that under certian circumstances the Sonos does not connect porpoerly to the TV. I find that after the TV has been in the Media mode (displaying art work) for some time when I switch to TV the Sonos does not either connect or power up. The TV reverts to internal speaker and I have to go into settings to and change it. It works fine once this is done and even if you go from media and back to TV the Sonos remains working, it really seems to take some time before the same issue occurs. I’m wondering if others have seen this similar effect and or if there is any suggested resolution? I have chatted with Sonos support and they quickly sent me to Samsung before I could even ask if this was a know problem hence my post.
Without powering it up. Unit it disconnected from my system, so all I have is the serial number. The Beam itself does not say on the unit. Purchased new in October of ‘19. I’m fairly certain it’s a Gen 2. » I’ve powered it up. Still nothing that says G1 or G2.Bottom of unit says “Model S14”. Runs Sonos OS S2. Hardware version 220.127.116.11-1.9. Series ID: A100. Serial: 48-A6-B8-****** Moderator Note: Hiding Serial number. Modified in accordance with the Community Code of Conduct.
Hi , I really need some advise as I’m getting lots of mix messages , To obtain surround sound can I use Sonos Celing and wall speakers with the arc 3rd gen and sub 3rd gen all runnning from the Sonos ampive been told that I should only do the Celing speakers or wal speakers combined with the arc and sub connected in to the amp to get the best sound surround tv experience can someone please advicethanks
Hi all, I do not know where to turn for help on this matter so I am starting here. Any thoughts or ideas are most welcome please: I own a Sony X95K Bravia TV and use the Google TV native apps. I have my Sonos Arc connected properly to earc via HDMI and it works perfectly EXCEPT that starting last night there is no sound when I use specifically the HULU app. When I check the Sonos app it does not show receiving audio. When I use any other streaming app, the Sonos S2app shows the audio being received. All other apps are working just fine. If I disconnect the hdmi cable temporarily to the ARC or unplug the ARC, then the sound works when the TV speakers are being used rather than the Sonos ARC. I have done, I think, most of the normal fixes, restart the ARC, uninstall and reinstall the HULU app. I am not sure where to turn to try and get this working again. I would appreciate any thoughts or help. Thank you, John
I have Sony android tv and Sonos beam and stream Netflix via Virgin Media TiVo box. When I resume playing Netflix after pausing it the audio is muted and I have to turn the tv off and then back on to re-establish the audio. Surely this can’t be right.The tv output is set at Dolby Digital Plus and the Sonos beam shows audio in as Dolby Digital Plus 5.1.Any idea how I resolve this?
I’ve had my arc only for 2 or 3 years and today is stopped playin tv audio. Nothing changed overnight. I can’t believe it lasted so short a time. I have absolutely no idea how to get it working again. Sonos app says connection issue. Tv no longer shows connection too. and here… to post Sonos wants me to choose a subject… where the hack is that. I see topics, but not subjects. Edit: I guess by subject, it’s really to pick a sub forum?Moderator Note: Replying to yourself first makes it less likely that someone else will reply (topic is no longer “in need of a reply”). And yes, it means sub-forum. I’ve taken care of that for you.
My family room system setup has one Arc , two surround One SL all connected and working fine. I bought two Sub Minis yesterday. I was able to add and pair Mini 1 with the existing system. Added Mini 2 also BUT unable to assign to existing system . I get error message saying “ A compatible Sonos Speaker is required to add Sub Mini and make sure speaker is powered on and connected to wifi “. But Arc speaker is already working fine with Sub Mini 1. Why same Arc is not compatible with Sub Mini 2 ? Thanks for your guidances.
We’ve been having various challenges with the Arc since installing last weekend, most seemingly related to our Samsung TV and/or Sky Stream box (tbc). This morning whilst sound seems to be working fine, I’ve noticed that the status light on front of Arc is occasionally dimming and then going bright again. Does anyone know what this indicates?
When I bought my system, I was mis-informed by the store I purchased at. I was told wi-fi was needed for initial setup, but not to use system. I have the Beam Sound Bar hooked to TV in a camper. I have 2 TV’s linked together on opposite ends. I purchased the Move(s) to accompany the sound bar. Works fine together when I have internet, but when I have no internet, the moves will not connect. I spoke with a friend about this, and I was informed that there are devices that can create an “internal” type wi-fi without a connection to the internet. Would something like this work with a Sonos system? I would like to add the sub mini to the system if it will connect. Thank you in advance for your help!!
We have used our phones and Macs with our SONOS Beam successfully for 2 years, and we haven’t changed a thing. We use the music stored on our Macs, which still works perfectly with SONOS. We have used the S1 app on our phones with Tunein only to listen to the radio. Our phones will no longer connect to Tunein. My phone is an iPhone 6S, which will not run the newest app. My wife’s phone is an iPhone 13, which has the newest app. Neither phone works with Tunein. After each unsuccessful try, we get the message that our phones are no longer connected to the Internet, and we have to reset our network to get them back on.
Hi, is there any reason on why I can’t stream music using Apple Music in my Apple Watch to my Sonos Beam soundbar?. This works perfectly with my iphone, but for some reason the Sonos device does not show up in my list of devices when I try to play music from my Apple Watch Ultra. I also tried with my wife’s Watch (Series 6) and we got the same result :-(.Is this a bug with the Sonos Beam device itself?. (Adding more to this, Im able to stream music to my LG TV, which also supports Airtplay, so this should be an issue with the Beam soundbar.)
I’ve just purchased an Arc and 2 One SLs to connect to my new Sony Bravia XR55A90J TV. When using the tv as the source, I only get sound from the Arc. I can’t discern any sound from the Ones. When I play music via Airplay from my iPhone though, the One SLs play too and I get great surround sound.The Arc is connected to the tv via the HDMI eARC port and via Ethernet to Wi-Fi. The Ones show as connected in the Sonos app.I’ve used Trueplay a number of times and have disconnected and reconnected the Ones but nothing changes.
I have a Sonos Arc + Sub Gen 3 + 2 SL One system. Post updating to 14.18 and retuning Trueplay, the following EQ settings seem to work for me. It will be good to know the settings that worked for you (to try experimenting!)Bass +3Treble -3TV Level 0Music Level 0Music Playback FULLSub +2Height +4Loudness ONTrueplay ONNight Sound OFFSpeech Enhancement OFF
My playbar will go in and out of connection with the network, staying connected only for about 30 seconds at a time. Any suggestions given the below? It’s connected via WiFi - 5Ghz with a strong signal in its location If I restart it, it will always reconnect for a good 15-30 seconds and then drop out Device is about 7 years old and issue started 4 weeks ago Hasn’t remained connected for more than a a few minutes in weeks Works totally fine for playing TV sound, but won’t stay grouped with other speakers (as it is dropping off the network) Paired with a Sub There are 8 other sonos speakers in the network and none have this issue Steps I’ve taken:plenty of restarts ensured cables are securely connected using a different power outlet I’ve successfully assigned a static IP from the router (device will connect only with the reserved IP I’ve assigned.
Hi allIm at wits end and at a loss as I keep receiving an error 30 message when trying to update my Sonos Beam (gen 1). I have gone through all the steps in the help and support page; hard reboot of modem and beam, restore to facotry settings, plugged into the router, connected via ethernet to the network (the disable wifi option on the app was greyed out as the Beam cannot be setup to error 30), reset the app setting, uninstalled and reinstalled the app, tried the update via the PC and nothing beyond the damned error 30 message! Running S2 as the Beam is compatible with it. Asked at some point to upgrade to S2 from S1Please help if you can as the Beam has worked perfectly until now.
A little over two weeks ago I took delivery of a new Submini to integrate with my Beam (gen2). Last Friday I started to set up the Submini and immediately had problems. After Inputting my PIN number the SONSO app responded by saying that the PIN I had entered belonged to a different Submini and asked me to check. I double and triple checked both my Serial number and PIN number, which were all being entered correctly. So I tried again many times to be told that my PIN was wrong. So last Friday I emailed SONOS customer service. I heard nothing after 72 hours, so I again emailed SONOS customer services on Tuesday this week and again have heard nothing - not even a “we have received your email and will get back to you in due course.” So I was just trying to see if someone from SONOS could reach out to help? Many thanksKevSkye
Hi I am having strange surround sound from my new Sonos Arc. Only from the side speakers and especially on high frequency sounds. Wery notisable when I am playing video games there a metallic almost low quality surround from with something that sounds like echo. Happens with tv shows and movies to. Wery hard to explain here over text. This is only present when Dolby Digital 5.1 and Dolby atmos, if i set the tv to stereo or source to stereo it sounds fine. It happens from Ps5, apple tv 4k and built in apps on tv. I have been in contact with Sonos customer service I would like to ask here from other user who has samsung q80t or other in the series. My setting are eArc on - passthroughi have also tried eArc off and auto etc. I have Sonos Beam and this does not have this problem sounds fine. I have already returned one arc to try a new one .
Recently got an arc + sub gen 3 + two sonos one sl. When I connect my ethernet cable to the sonos and my ethernet switch (not the router). The ethernet cable is blinking orange.I could not complete my setup as wired so I did wireless. Decided to try again today and reading reddit and the sonos community it sounds like I just need to hook up the ethernet cables and sonos would handle everything else. Sonos arc still shows as WM1 while everything else shows WM2. Tried rebooting the arc while wired is plugged in but then the sonos app doesn’t detect the arc as connected anymore and puts all the other devices as WM1 instead of WM2. What am I doing wrong or is my sonos arc faulty? I tried different ethernet wires, existing ethernet wires that are connected to my other devices but no matter what the cable is always blinking orange. Is there a network router setting I have to disable or enable that’s blocking the sonos arc? I guess I could remain as wireless but it’s a bummer I can’t get wir
Hey all - I have an Arc and a Sub connected to my TV (also as a stand-alone room in the Sonos app). In addition, I have an Amp connected to two in-wall speakers. I can setup the Amp as a second room and it works great, however I’d like to add them all as a single system. I can play Spotify through both rooms at the same time and that works but really I want to be able to play music and the TV through all of them as one. I’ve tried adding them as surround but no sound comes out when I do that. Any ideas? Thanks in advance!
Since a few weeks my Sonos Connect Amp is losing the sound while watching TV or a movie. It will switch to TV audio instead of my speakers and sub. After a while it will get back. I have unplugged rebooted, reinstalled but nothing works. Anybody has an idea?
So I just got my Arc it is a refurbished unit connected to my Q60T, I am using Audioquest blueberry cables and every so often (typically on Atmos content) the sound will cut out for like 5 seconds and come back. I have reset the tv, unplugged and replugged both the TV and Soundbar and swapped my cables. I have also tested eARC auto and off, digital audio and pass through. seems the dropout is better with eARC off the dropout only happens for a second, but is still noticeable. Anything that can be done to use this Soundbar at its full potential?
Login to the community
Log in or register to reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.