Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions
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I'm at my wit's end here.Every so often I have to restart my WiFi router. When that happens, both my surrounds (SLs) disconnect from the Sonos group and it takes me literally hours to reconnect them.I had to reset the router today and I've spent the last two hours trying to reconnect the surrounds - as yet I've been unable to do this despite reading every guide available.Why on Earth do they lose connection to the group? That's just basic stuff and, in my view, a fundamental flaw in the Sonos ecosystem.Right now, I want to throw the whole system out the window and buy Samsung's top dog system!Surely it shouldn't be this difficult and stressful? Can anyone give me a simple fix to sort this mess out?
2015 Sony Bravia 4K tv. Has ARC but not eARC. Latest generation Apple TV 4K only does 2 channel audio to my Sonos Arc. Any way to get 5.1 multichannel Dolby 5.1? I know Atmos is not possible without eARC. I read somewhere that I need to pass through HDMI input on my TV, but my Tv does not allow me to do that. Thanks!
New user here. I bought a Sonos Arc, Sub, Amp and a pair of Sonance Mag8r for our rear surrounds in a Den/Home Theater setup. I now learned that the Mag 8r’s do not work with Trueplay. Am I better off exchanging them for a pair of architectural 6 1/2” speakers and use the 8r’s in the kitchen for stereo speakers. If I did that, I’m guessing it will work off of the amp using a separate zone for the kitchen? Thanks for the help
I had to unplug my play bar for about a week. When I hooked it back up I can stream iTunes but it will not give me tv audio. I check my tv settings and they are set to the Sonos. I have never had problems before. I checked all my connections, they appear secure. When I use the remote the indicator white light comes on the play bar when I volume down but it does not respond when I volume up. The TV volume bar shows the volume up is working, when I switch to tv speakers the TV plays audio correctly. Any ideas?
I just bought a new place and want to replace a Yamaha RX-A720 with 2 Sonos AMPS. I have 5 wired speakers for surround sound in the living room and 2 additional zones (1 outside and 1 in Bedroom). How do I set this up for surround sound and multiple zones. Can I stream music through the surround speakers.Thanks for your help.
I have surround sound (not Sonos) wired into my amp. My tv Samsung QLED is connected via HDMI ARC port to Amp. Sound is working fine w tv along both remote controls for volume (Comcast TV/Samsung remote). My question is, why can’t I toggle the sound from my surround sound to my TV output?? When I changed it on my tv, it goes back to surround sound after a few seconds. Sometimes we don’t want surround sound on.. any help would he appreciated
Hi.I have recently had to move my router due to (minor) building work which is now complete. The new router location is permanent. As a result of this situation I can no longer listen to sound from my Sonos setup and have to rely on the TV speakers which, obviously, is inferior! My Arc is connected to my network but the Arc, Sub and 2x One SL speakers are separated into 3 separate groups. I have tried unplugging my Sonos products, waiting for a short time and plugging them all back in again and also searching for new products via Bluetooth but with no success. This is what I see on the Sonos app: Thanks in advance for any help 🍻
Buenas noches a todos, estoy teniendo problemas con mi beam gen1 luego de actualizar a 14.19. con esta actualización mi beam suena bastante bajo, ahora debo poner el volumen sobre 80% Google Translate:Good evening everyone, I am having problems with my beam gen1 after upgrading to 14.19. With this update my beam sounds quite low, now I have to put the volume above 80%
Hello Everyone,I finally received my sub mini after a little while as I live in eastern europe. Hardreset has been necessary to detect the sub mini then everything was smooth. sub mini added to Beam + 2 SL one in surround mode.Then I started playing music at a very decent volume (I’m working from home and kids were around) and the sub mini started crackling at level 0… I played anykind of tunes from deezer (rap, dubstep, dnb, rock) same results.I gave it a try with a movie in dolby 5.1 (starwars) the very same.. I have no idea what to do.I’m truly desperate, I was so impatient and enthousiatic but this is now ruined.I checked the membranes, they look fine. I tried to call the sonos support service (I speak english and french) but 60 minutes waiting time with extra charge isn’t acceptable for me. I tried the chat, it’s still “pending” after 30 minutes.Is there anyone with the same issue? What could be the reason? Should I return the sub mini?Thank you in advance for any guidance you cou
I was so happy with the 14.18 release. All the previous issues were fixed. I did not want to update to 14.19 but the system would not allow me to add any new Sonos one SL until I performed the update. Now the Sonos one in another room outplays my arc, sub, two ones in the living room. This updated affected something again for the arc with surround configs. We should have a way to stay on a firmware we are happy with and not be forced to update to add speakers. Now I lost the sound I loved when they fixed it in the 14.18 version.
Since I purchased two IKEA symfonisk devices, I have not been able to set the volume of my Sonos Beam Gen 2 correctly. When I had only the Beam, I was able to control the volume in increments of 1, from 0 to X. Now I can only set the volume of the Beam in increments of 5, for example if I manually move the slider in the Sonos Iphone app to 12 it will set itself back down to 10 a second later. If I try 14 it rounds up to 15 and so on - it also does this when using my TV remote 😤This issue occurs when the Beam is playing ungrouped, it doesn’t seem right that I am suffering a significant decline in functionality just because I have two other Sonos devices elsewhere in my place 🙄Any help woud be much appreciated as this issue is extremely irritating!😖
Hi, apologies if I have missed it but I cannot see my exact question. I have today got a Sonos Beam 2nd Gen and have connected it to my Philips Android TV. It connects great and I get true Dolby Atmos sound when that is the only HDMI cable connected. the moment I connect any other HDMI cables to the TV (i.e. blu ray player) the sound switches back to the TV speakers. Has anyone else had this problem and can they advise me how to resolve it?Thanks
Apple TV HDMI Output -> TV HDMI in TV HDMI ARC → Sonos HDMI/ARC inThe issue/question has to do with the “default” Apple TV audio output mode and what it means exactly.The default setup works fine, the Apple TV remote will control volume via the TV and the Sonos. In this “mode” the Apple TV Output detects and sets the default output to “TV Speakers”. What you lose with this setup is that when you put the volume up and down you dont see the little white volume up/down on the screen that Apple TV will show you when it is controlling the volume. An anomoly/bug is that if you leave it muted for too long then the mute command on the apple tv remote wont unmute it and you have to use the app. Now…The Apple TV does see the sonos device, you can go to audio output on the apple device and you will see: Default Device : Receiver Speakers Temporary Audio Output (Which you can manually set) : Sees Receiver Speakers & Sonos Amp these are two distinct selections. If you manualy disabl
My tv is a Samsung QN85QN90AAFXZA. It’s less than a year old and has eArc. Hooked up the Arc and 4K AppleTV but don’t get Dolby Atmos showing during playback in the Sonos app… It reads “Multichannel PCM 5.1”Known issue? User error?Any help would be greatly appreciated Thanks!
Have just set up my new Samsung QN90B TV. My Sonos Arc is connected via HDMI eArc. I have opened a Netflix stream with Dolby Atmos through the TV native app. On the Sonos app it is only showing a Dolby Multichannel PCM 5.1. I am not 100% sure but I'm sure that this doesn't have Atmos signal.Any idea how I can tweak settings/etc. to receive Dolby Atmos signal. Cheers
I updated my iPhone and Apple TV to iOS 16 and tvOS 16 yesterday. Since then, I can no longer control the volume of my Sonos ARC via my iPhone (with the built-in Apple TV control). Until yesterday I could do that without any problems. I’ve changed nothing other than updating those two OS.Seems like several people on Reddit are having this problem. Is there anyone here where the volume control still works after updating to iOS/tvOS 16?
Out of the blue, the sound from the LG OLED CX TV no longer gets played on the Arc.I tried: unplugging the TV, the Arc, and the FireTV, and replugging them.I also tried: enabling/disabling the eArc config in the TV settings and noticed that for a split second while I am doing that the sound plays and then stops.I tried connecting a laptop instead of the fireTV, no audio came out of the speakers at all.I tried different streaming services (Youtube, Netflix, Prime, etc.), the audio didn’t work for any of them.I tried playing music on the Arc via the Sonos app and Spotify, and that works. The issue started yesterday (Nov 19, 2022) - I’m wondering if there’s some new version of the software that got pushed to the speakers. My TV is offline (I block all internet traffic to/from it), so I’m pretty sure the software running on it did not get updated.I’m stumped. Anybody else is having a similar issue? Sonos Arc: Arc de TVSerial number: xx-xx-xx-xx-xx-xx (redacted)Sonos OS: S2Version: 14.19 (b
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