Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions
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Chromecast and Arc
I have seen lots of discussion about similar issues, but I haven’t seen my particular issue. I have my Sonos Arc connected to the HDMI eArc input on my Bravia TV. The Chromecast with Google TV is connected to the MHL HDMI input. If for example I watch Netflix through the App on the Bravia, I get full Dolby sound. But if I watch the same Netflix program through Chromecast, I can only get Stereo PCM sound. I have fiddled with every sound setting I can think of on both the Bravia and the Chromecast, but I can’t improve the sound. Any suggestions? Thanks,Mike
Audio popping on ARC and One SL
Hello all, I am currently experiencing popping noise on my ARC and both of my rear One SL’s. Before I buy all new cords I was going to look for any suggestions from the community. I have them all plugged in via good ethernet cables either directly into my router, or via a managed switch. I really don’t know what I’m doing and I’m sorry to bug people with a question that has an infinite number of possible issues. But I figured I would give it a try! My diagnostic number I got from the app is 1329559578 If there is additional information I can give please advise! EDIT: It does not happen ALL the time. But enough that over the past year or so it’s driven me crazy enough to finally post here
Sub Gen 3 audio cutting out for 5-20 seconds repeatedly.
Hello everyone,I have a sonos 5.1 (Arc, 2 One SL, Sub) setup in a living room, and we have been noticing while listening to music via streaming from an app (Apple Music, Spotify) from within the sonos app, the sub audio stream cuts out for a varying period of time before coming back in. Doesn't seem to happen while watching movies or tv shows probably because the stream comes from the eARC rather than the internet.Things ive tried:*Changing the location of the sub to see if interference was a cause while all wireless mode.*Switching from a wireless setup to a wired setup (Arc wired to router, all others wireless on sonos net).*Switching to 2 wired (Arc and Sub wired, all other on sonos net)*Changing sonos net channel (Tried all 3, no fix)*Factory resetting Sub and re-adding to group (Both wired and wireless setups)*Resetting routerEven with both the Sub and Arc wired, the sub still cuts out so I don't think interference is still a problem. Also all the things i tried had the Arc as the
Sonos Beam 2 Powered Down
Hi there,I’ve had my Sonos Beam 2 since Christmas and it has been working fine until today.I was watching TV and all of a sudden Sonos Beam powered down and I can’t get it back on.I switched power outlets, I tried waiting a couple of minutes and nothing happens.Saw these other people with the same problem:Is there a Fix?How can i get this to warranty and get Sonos switched for a new one?As this problem been identified by Sonos?
Paired Surround Ones, Tinny Delayed Sound
I’ve had my beam gen2 since it came out and a Sonos One earlier this year. Got my second one and speaker stands and paired everything together. Movie watching was enjoyable, however music playback has been disappointing. The issue is when playing with the “full” setting the speakers sound tinny and I hear light static, there is also a delay which is noticeable with any edm tracks. However when in ambient mode the issue isn’t present and turning up the rear volume the system sounds balanced and pleasant. I contacted support, and unpaired and repaired the speakers, all sounded well when grouped up in both ambient and full mode. However once trueplay was set up the initial issues came back (slightly less noticeable). It seems trueplay has caused issues but I can’t seem to fix even with doing a third try of it. I am using an iPhone 13 pro max and did clean out the mics. Has anyone else experience this?
Sub pulsing at low frequency
I play a 40hz pure sine wave through my sub at night to mask low frequency noise from outside. The volume of the sub is on the lowest setting. This has been good but recently it has started to 'pulse' rather than deliver a consistent tone which defeats the purpose of playing it. I removed and reinstalled the sub which seemed to help but even doing that isn't working now. Would anyone know how I can stop this pulsing or why it's happening?
Sub connects but won't play
Sub connects to zone and shows up in app as working but as soon as you press play for that zone the sub light starts blinking green and won’t play. Zone works otherwise. I’ve tried many resets, hardwired connection, and 2 different subs. Tech support didn’t know what to do so they are replacing both. Has anybody seen this issue?
Sonos Arc + Sub + Amp can't connect
I’ve got a Sonos Arc connected via hdmi to a Sony TV, with a gen3 sub. No Sonos products in the house are hard wired to network. I’m attempting to pair an amp for rear surrounds, but cannot get the amp to pair. I’ve tried every trouble shooting step I can think of, including factory resetting every piece of sonos equipment on the network, but cannot get them to pair. Is there a specific sequence that these need to be added in?
Unable to use SUB in 5.1 setup
Hi All,I have a bit of issue with the Sonos setup.I have an Opnsense router and unifi controller running on it for Wifi.I have installed 3 One SL , 1 Sub 3gen and a Beam Gen2 Only the Beam Gen2 is wired to an unifi switch this switch is set to RSTP.The Sonos is connected to my home network where I have firewall rule all to all allowI have 2 rooms, kitchen where 1 One SL is locatedAnd TV corner where 2 One SL , 1 Sub and 1 Beam is locatedNow the SUB does not play when added to the tv corner, only when I move it to kitchen is does work.Now I adjusted the following:Auto-optimize network: off IGMP Snooping: on Multicast Enhancement (IGMPv3): on Block LAN to WLAN multicast and broadcast data (Classic UI): off The Port where the Beam is connected to is set to Enable Spannin tree protocol But only wifi is also not working. I have turned the wifi off for the beam btw on wired. Can somebody help me?Is there an limitation?
Arc sound quality
Hi Sonos, I recently bought a Sonos Arc and have connected it to my TV using the HDMI Arc output of my (Philips) TV. Unfortunately I’m not that blown away by the sound quality, it sounds very ‘metallic’ and ‘crisp’ (I don’t have a sub at the moment so I expected to miss a little bass, but now it just sounds cheap. I created a diagnose report, the id being: 1920014812. Would be great if someone from support could check if there are any issues with the setup, or if anyone has any tips.. Johan
in wall/amp not connecting with arc
Hello! i have 4 in-wall speakers (2 in front and 2 in the back of the room) along with an amp and arc.i can’t get all 4 speakers and the arc to play… or what will happen is that the arc will play along with the 2 front speakers- but the back 2 speakers won’t play. thoughts??
Sync two One SL's with a Beam?
Hello,My dad has a Beam, and he was having trouble hearing the voices on it. So we recently got him two One SL’s, one of which we figured could go next to his chair.We quickly realized setting up the One SL’s as surround sound wasn’t the answer, as voices still come out of the Beam mostly.I can group the Beam and the One SL’s to play in sync, but it has to be manually tirggered at each One SL every time, by long pressing the Play button on each, when you turn the TV on.I’d like each One SL and the Beam to always be in sync when he turns his tv on, so he can hear it better. Is it possible to set them up in a group so it plays that way by default? Thanks!
Dolby Atmos with Arc, HDFury Arcana & Oppo UDP-203
Here is my issue: I am unable to get Dolby Atmos to display in the Sonos app when playing a movie. Here is my setup: Samsung UN55JS8500 UHD TV, Oppo UDP-203, HDFury Arcana & Arc. I have the HDMI ARC Input of the TV going into the HDMI Output of the Arcana. I have the eARC Output of the Arcana plugged into the Arc. The Oppo is plugged into the HDMI Input of the Arcana. When I play a movie that should have a Dolby Atmos soundtrack, my Sonos app displays Dolby Digital 5.1. The movie is being played from a backup of the actual UHD Blu-ray via my Synology DS920+. Any ideas on what the issue might be?
TV Remote will not Pair with Sonos Beam
Any help greatly appreciated. I have a 2021new OLED LG 55 Tv and the remote will not pair with the Beam.I have had to use the optical connection as the ARC is just not recognised for some bizarre reason.I have tried many times but the remote will not pair with the beam . The only way i can adjust the sound is via the APP.Any help appreciated. Thanks
Arc on a cabinet top, hiding cables
I'll likely be buying an Arc for a 65" TV. The TV will be sitting in a cabinet (that I'm designing) and will be lifted up in front of a window when we want to watch TV. Otherwise we want to keep the view through the window.The Arc will sit on top of the cabinet even when the tv is hidden (so we can listen to music). The Arc will be at the top front centre of the cabinet, and the TV will rise up behind that through a hinged lid. What I'd like to know is what to allow for holes in the cabinet top so I can hide the cables and keep it all clean. As I haven't yet bought an Arc, I can’t tell if the cables come from behind or the middle or left side for example. I don't even know how many cables I'll need. Presumably at least power! The TV will be a 2021 model so have all the appropriate connections.Thanks John
Beam 2 randomly going to "sleep" mode
Hello,I have a Beam 2 with 2x SLs and a SUB connected to my Samsung TV via eArc. This setup worked well for a few weeks, but then the system started randomly cutting sound and connecting to the internal TV speaker for about 5 seconds. Then switching back. This can happen between one time per day to about once every five minutes, rendering the system useless.I have tried multiple things for weeks:The issue also occurs when streaming through the TV internal netflix app, not only when watching HDMI from my set top box - The issue seems not to have anything to do with the set top box.I have connected to the optical port on the TV instead of the eArc - No changeI have connected to the optical port on the set top box - No changeI have also tried basically all settings available on the TV and on the Sonos. Updated everything yesterday (March 11, 2022) - No change.I have run the system on Ethernet cable or Wifi - No changeMy conclusion is that the beam just goes into some sleep mode for an unk
PC to TV to Beam 2 audio dropping issues
Hello, so I got my beam 2 sometime last year and I hooked it up to my 4K Phillips Smart TV which I use as a tertiary monitor on my PC when I want to watch a movie or an anime or something. For the first few months it worked flawlessly, but one day it started to drop only certain sounds from whatever I was watching. For example, background music in a show would not play unless two characters were speaking. Any time there was a gap in speech the music would stop. This has also happened with some background noise such as rainfall. I’ve tried factory resetting the device but the issue persists. I have tried removing my PC from the equation, and using the beam solely with the TV, and that seems to fix the problem, it works perfectly fine until I hook my PC back up to it. Any help would be appreciated
Permanently link One speakers to Arc
Hello, I have seen conversations regarding this topic without resolution. I have an Arc that plays my TV sound in my living room. I also have two One speakers hooked up to the Arc. I want the One speakers to automatically play anytime the TV or music plays. Is there a way to do this without manually connecting them through the app? Thank you!
Getting the most of our my new beam with play 1s
Im sure this has been covered so sorry if it's a repeat question but I genuinely couldn't find the answer I was looking for . I have had a stereo pair of play 1s for a while and been really happy with them but I wanted to watch YouTube on TV and play music through my play 1s. So I I've just introduced a beam, to connect to the pair of 1s. Here are my questions 😁 If I group them all together, I'm assuming they are no longer playing in stereo? (I need to group them if I want to use them with my YouTube music on my TV) My play ones are beside my TV and I'm unable to move them for surround sound, would I be better just using the beam for Movies without the play 1s? If I just want to steam music from my phone, can I have a separate group just to use the play 1s as a stereo pair without the beam and if so how? Thanks.
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